Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,858,598

members

1,505

online

29,755

topics

Top

Xfinity X1 TV app is showing "Out of home" even though I'm on my home network

Contributor

Xfinity X1 TV app is showing "Out of home" even though I'm on my home network

My IP address changed tonight, and now getting this infamous problem. Reactivating via that website didn't help, but maybe it takes a long time to get updated in their system?  This is <edited for violating forum guidelines: "language">.

Service Expert

Re: Xfinity X1 TV app is showing "Out of home" even though I'm on my home network


Scree wrote:

My IP address changed tonight, and now getting this infamous problem. Reactivating via that website didn't help, but maybe it takes a long time to get updated in their system?  This is <edited for violating forum guidelines: "language">.


I think you are right on the mark. from other posts takes some time up to a day sometimes to happen by itself. but if you call 800-Comcast and select billing, ask them to do a deep account refresh. within an hour you should be working well or if you see this in the morning it may be working again already.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

Forums Tips and Tricks:
Tagging Posts... See More
Discussion stats
  • 1 reply
  • 129 views
  • 0 kudos
  • 2 in conversation