Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,805,475

members

52

online now

1,951,915

discussions

Top

Xfinity TV app

ANSWERED
New Poster

Xfinity TV app

Why can't I use my Xfinity TV app when I am not at home.  I am at an Xfinity Hotspot but cannot use the app.

Accepted Solution

Re: Xfinity TV app

What do you mean by you can't use the Xfinity TV app when not home?  Do you get any error message?  Does the app crash? Does it just hang?  Please be more specific so someone might be able to help you.  What device are you using the app on?


mkowaliw wrote:

Why can't I use my Xfinity TV app when I am not at home.  I am at an Xfinity Hotspot but cannot use the app.


 

View answer in context
Problem Solver

Re: Xfinity TV app

What do you mean by you can't use the Xfinity TV app when not home?  Do you get any error message?  Does the app crash? Does it just hang?  Please be more specific so someone might be able to help you.  What device are you using the app on?


mkowaliw wrote:

Why can't I use my Xfinity TV app when I am not at home.  I am at an Xfinity Hotspot but cannot use the app.


 

New Poster

Re: Xfinity TV app

I get the message that I am not in my home network and it will not access any channels. It just gives me the listing. 

New Poster

Re: Xfinity TV app

I am using my smartphone.  

Problem Solver

Re: Xfinity TV app

That is by design.  You cannot watch live TV when out of your home network.  You can watch recorded shows though.

 


mkowaliw wrote:

I get the message that I am not in my home network and it will not access any channels. It just gives me the listing. 


 

New Poster

Re: Xfinity TV app

As an Xfinity subscriber, I feel that when ever I go to an Xfinity Hotspot, I should be able to access all of the benefits of my account. 

Regular Visitor

Re: Xfinity TV app

I cannot either as they have no app for me!

Discussion stats
  • 6 replies
  • 2852 views
  • 1 kudo
  • 3 in conversation