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Xfinity TV app Version 3.10.0.016 broken

Problem Solver

Xfinity TV app Version 3.10.0.016 broken

Just had the Xfinity TV app updated on my phone (Samsung Galaxy S4) and a Hisense Sero 7 Pro tablet.  On both the phone and the tablet, trying to load the TV listings fails. Cannot see any listings on the tablet, just freezes. On the phone the listings load, but as soon as I try to scroll the list, it too freezes. Both are running Android, phone version 5.0.1, tablet version 4.2.1.

 

I tried to load the listing on both wifi and cellular network with same result. Looks like this version update blows.  Any other Android users seeing this on their devices?

Service Expert

Re: Xfinity TV app Version 3.10.0.016 broken


HowAboutThisOne wrote:

Just had the Xfinity TV app updated on my phone (Samsung Galaxy S4) and a Hisense Sero 7 Pro tablet.  On both the phone and the tablet, trying to load the TV listings fails. Cannot see any listings on the tablet, just freezes. On the phone the listings load, but as soon as I try to scroll the list, it too freezes. Both are running Android, phone version 5.0.1, tablet version 4.2.1.

 

I tried to load the listing on both wifi and cellular network with same result. Looks like this version update blows.  Any other Android users seeing this on their devices?


My android phone has the new version and it loads the listings without delay. If you are using wifi did you try turning off wifi and trying the app while on cell data?




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Problem Solver

Re: Xfinity TV app Version 3.10.0.016 broken


Rustyben wrote:

HowAboutThisOne wrote:

Just had the Xfinity TV app updated on my phone (Samsung Galaxy S4) and a Hisense Sero 7 Pro tablet.  On both the phone and the tablet, trying to load the TV listings fails. Cannot see any listings on the tablet, just freezes. On the phone the listings load, but as soon as I try to scroll the list, it too freezes. Both are running Android, phone version 5.0.1, tablet version 4.2.1.

 

I tried to load the listing on both wifi and cellular network with same result. Looks like this version update blows.  Any other Android users seeing this on their devices?


My android phone has the new version and it loads the listings without delay. If you are using wifi did you try turning off wifi and trying the app while on cell data?


Rusty, try reading posts thoroughly before replying!  Which part of "I tried to load the listing on both wifi and cellular network with same result" did you not understand?  And like I said, the listings load on the phone, but scrolling though the listing causes an app freeze.

 

Never had this freezing issue with any of the older versions of the app.  Just happened with the update.

 

Most likely a mute point anyway. Just tried it again on both the tablet and phone, and listings once again loading and scrolling without a freeze. Possibly a Comcast server issue when I tried earlier in the evening right after the update. Will test again in the morning, and close the thread if all is well.

 

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