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Xfinity TV Stream App Resolution terrible.

Posted by
Visitor
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Member Since: ‎03-18-2017
Posts: 1
Message 1 of 2 (94 Views)

Xfinity TV Stream App Resolution terrible.

I am using the new TV Stream App for the first time, and I am trying to watch a show I had recorded via my DVR at home. Everything works fine, but when I am trying to watch the aforementioned DVR'd show, the screen resolution on my Android phone is very blurry and choppy and looks to be about 360p if I had to throw out a guess. Isn't there some kind of way to increase the video resolution so I can watch my recorded show the way it's meant to be watched and not like a cheap, low-res YouTube clip?

Thank you for your help and any feedback is very much appreciated.

- cwatt302
1 REPLY
Posted by
Official Employee

Member Since: ‎10-10-2016
Posts: 680
Message 2 of 2 (58 Views)

Re: Xfinity TV Stream App Resolution terrible.


cwatt302 wrote:
I am using the new TV Stream App for the first time, and I am trying to watch a show I had recorded via my DVR at home. Everything works fine, but when I am trying to watch the aforementioned DVR'd show, the screen resolution on my Android phone is very blurry and choppy and looks to be about 360p if I had to throw out a guess. Isn't there some kind of way to increase the video resolution so I can watch my recorded show the way it's meant to be watched and not like a cheap, low-res YouTube clip?

Thank you for your help and any feedback is very much appreciated.

- cwatt302

Sorry you're seeing low resolution. Can you run a speed test. The Cloud DVR recordings adapt to your device's connection speed and should look near perfect over a solid connection. If not, please try a different recording to see if the recording itself is bad/corrupted. 

 

 




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