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Xfinity Stream TV

Posted by
Edited on
‎03-10-2017 03:52 PM

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Message 3 of 20 (1,563 Views)

Xfinity Stream TV

[ Edited ]

Comcast is focused on creating the best entertainment experiences across platforms and continuing to give XFINITY TV customers more choice in how, when and where they access their content. In keeping with these goals, Comcast will rebrand the XFINITY TV app and portal to the XFINITY Stream app and portal on February 28.

 

Customers who have the XFINITY TV app installed on their devices will notice the transition to XFINITY Stream through an app update. Portal users can access the new experience at xfinity.com/stream.

 

stream2.png

 

 

Frequently Asked Questions:

 

How is the XFINITY Stream app different from the XFINITY TV app? Isn't this just a rebrand of your existing app?

 

While the XFINITY Stream app will have many of the existing features and functionality of the XFINITY TV app, we've recently updated the backend infrastructure resulting in improved video quality and faster download speeds.

 

 

What features are changing from XFINITY TV app and portal to XFINITY Stream?

 

With XFINITY Stream, customers will continue to have all features available with the XFINITY TV app and portal today. The app allows customers to watch their entire TV line-up and On Demand catalog on phones, tablets and laptops in the home. When they're on-the-go, they can tune in to more than 200 live channels, access and program their DVR (X1 Cloud customers only) and watch more than 40,000 on demand titles.

 

 

How much does the XFINITY Stream app cost?

 

The XFINITY Stream app and web portal is available to all XFINITY TV customers at no additional cost.

 

 

Do all XFINITY TV customers have access to this app?

 

Yes, the XFINITY Stream app is available to all XFINITY TV customers, though customers whose subscription does not include XFINITY X1 DVR service will not have cloud DVR functionality. Note: XFINITY TV single play customers will be limited to TV Everywhere programming in and out of the home since in-home streaming requires an XFINITY gateway.

 

 

Does the XFINITY Stream app use data from my XFINITY Internet monthly data usage allowance?

 

When you are in your home connected to your in-home XFINITY network, content delivered to the XFINITY Stream app is an in-home cable service delivered over Comcast's managed cable network, not over the Internet, and will not be counted towards your XFINITY Internet monthly data usage. If you watch any TV Everywhere programming through the XFINITY Stream app, out of your home, that programming is delivered over an Internet or mobile connection and would count towards any usage thresholds that might apply.

 

 

Why are the content choices different in and out of the home?

 

While in the home, content is delivered as a cable service over Comcast's network, and includes the customer's full channel lineup and on demand choices. The ability to watch certain content outside the home is not always available due to contracts with programmers. However, over the past two years, we have gone from 50 live TV channels being available over the Internet to more than 200, and we continue to try to expand that offering.

 

 

In 2015, you announced a product called Stream TV that enables access to select channels on devices in the home. Is this the same thing?

 

No. Stream TV is a standalone product offering currently available in Boston and Chicago. We plan to deploy it nationally soon. Note: When available across the footprint, (old) Stream TV customers will access their service through the new XFINITY Stream app.

 

 

Does this mean the old Stream TV is going away?

 

No, we still believe there is a demand for this product for customers who do not currently have cable service, may not have a television and who consume most of their content on a laptop, tablet or mobile device and prefer to get their video without a TV box.

 

 

**UPDATE 03/10/2017**

 

Version 4.0.2 of the XFINITY Stream app is now available for Apple devices. Enhancements in this release include the following fixes:

 

  • Title locks are now properly enforced for TV series when playing a linear channel.
  • Occasional Picture in Picture going blank when playing linear channels is now fixed.
  • Tuning from a channel cell or listing from the grid that occasionally did nothing is now fixed.



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19 REPLIES
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Member Since: ‎02-23-2017
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Message 1 of 20 (1,624 Views)

We need an Xfinity Stream App for a user base of more than 200 million active users - Windows 10

I am happy that Xfinity has released an app for Roku's even though I use my Xbox One for TV and Movie functions, along with my X1 box. What I really want to see is a Windows 10 Xfinity Stream App built on the current Universal Windows Platform which would enable the developers to build one app that could run on Windows 10 PC's, Windows 10 mobile, Xbox One, and Hololens. Being Windows 10 friendly will likely keep me subscibing to Xfinity instead of looking elsewhere. Please provide an ETA for a Xfinity Stream App for Windows 10. Thanks!

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Member Since: ‎10-10-2016
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Message 2 of 20 (1,594 Views)

Re: We need an Xfinity Stream App for a user base of more than 200 million active users - Windows 10


MBXONE wrote:

I am happy that Xfinity has released an app for Roku's even though I use my Xbox One for TV and Movie functions, along with my X1 box. What I really want to see is a Windows 10 Xfinity Stream App built on the current Universal Windows Platform which would enable the developers to build one app that could run on Windows 10 PC's, Windows 10 mobile, Xbox One, and Hololens. Being Windows 10 friendly will likely keep me subscibing to Xfinity instead of looking elsewhere. Please provide an ETA for a Xfinity Stream App for Windows 10. Thanks!


Thanks for your feedback. I'll share it with the team.

 

There isn't currently a plan to offer a native Windows 10 app.  Of course, we do offer the web experience but I understand there is a difference and lack of Xbox support.

 

Best,
ComcastDan




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Posted by
Edited on
‎02-28-2017 06:44 PM

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Member Since: ‎10-29-2015
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Message 4 of 20 (1,469 Views)

Re: Xfinity Stream TV

[ Edited ]

Today is "Feb. 28" (2017) and yet your (heralded) new app is nowhere to be found on your own website nor in Google's Playstore.

 

Here are the relevant URLs:

 

https://www.xfinity.com/apps.html

 

https://play.google.com/store/apps/developer?id=Comcast 

 

I've also embedded current screen captures (below) as further proof.  Why can't Comcast ever provide anything ON TIME, that works reliably and for a reasonable price?

 

I'm pay over $230 / mo. to Comcast.  Unless you want to lose my business for good, reply back today with a non-patronizing answer as to when this app will actually be released.

 

Posted by
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Message 5 of 20 (1,465 Views)

Re: Xfinity Stream TV

@wavetech4

 

I just checked the app store and am seeing the Xfinity Stream App. I would try the following link if you are wanting to download it for android, https://play.google.com/store/apps/details?id=com.xfinity.cloudtvr

 

 




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Posted by
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Member Since: ‎09-04-2016
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Message 6 of 20 (1,450 Views)

Re: Xfinity Stream TV

I just updated the app on my iPhone. It does not do anything more than the previous app did. I am still unable to view my entire lineup out of home. On the ones that are TVGO listed. I thought that's what this app update was supposed to fix.
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Message 7 of 20 (1,448 Views)

Re: Xfinity Stream TV


ComcastJessie wrote:

@wavetech4

 

I just checked the app store and am seeing the Xfinity Stream App. I would try the following link if you are wanting to download it for android, https://play.google.com/store/apps/details?id=com.xfinity.cloudtvr

 

 


Apparentlly someone read my post and THEN fixed the problem because those screen caps were only minutes old when I posted them.

 

But of course I'm sure that you already knew that's what happened and know you're trying to pretend like there was never a problem; a classic Comcast ruse and to top it off, no apology for Comcast wasting my time.

Posted by
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Message 8 of 20 (1,391 Views)

Re: Xfinity Stream TV


wavetech4 wrote:

ComcastJessie wrote:

@wavetech4

 

I just checked the app store and am seeing the Xfinity Stream App. I would try the following link if you are wanting to download it for android, https://play.google.com/store/apps/details?id=com.xfinity.cloudtvr

 

 


Apparentlly someone read my post and THEN fixed the problem because those screen caps were only minutes old when I posted them.

 

But of course I'm sure that you already knew that's what happened and know you're trying to pretend like there was never a problem; a classic Comcast ruse and to top it off, no apology for Comcast wasting my time.


The apps were released to the iOS App Store and Google Play store at 10am EST but take a while to appear on end-user devices. I'm sorry you spent all that time searching and capturing screenshots. 

 

-ComcastDan




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Posted by
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Member Since: ‎10-29-2015
Posts: 3
Message 9 of 20 (1,378 Views)

Re: Xfinity Stream TV


ComcastDan wrote:

wavetech4 wrote:

ComcastJessie wrote:

@wavetech4

 

I just checked the app store and am seeing the Xfinity Stream App. I would try the following link if you are wanting to download it for android, https://play.google.com/store/apps/details?id=com.xfinity.cloudtvr

 

 


Apparentlly someone read my post and THEN fixed the problem because those screen caps were only minutes old when I posted them.

 

But of course I'm sure that you already knew that's what happened and know you're trying to pretend like there was never a problem; a classic Comcast ruse and to top it off, no apology for Comcast wasting my time.


The apps were released to the iOS App Store and Google Play store at 10am EST but take a while to appear on end-user devices. I'm sorry you spent all that time searching and capturing screenshots. 

 

-ComcastDan


The timestamps on the screencaps don't lie, you do. All of those screen caps I posted have a timestamp well past 10AM EST and the last one has a timestamp of of 11:01AM EST.

 

I never stated that I was waiting for anything to appear on a device in either of my postings. So why did you float a red herring ("... but take a while to appear on end-user devices.") in your reply which clearly has no relevance to what I'd posted / claimed?  

 

LOOK AT THE SCREENSHOTS IN MY ORIGINAL POSTING IN THIS THREAD. THEY ARE SCREEN CAPS OF WEB PAGES WITH ACCURATE TIMESTAMPS. THEY PROVE EXACTLY WHAT I'D CLAIMED THAT THEY PROVED.

 

 

& BTW, THE FOLLOWING SCREEN CAP OF A TWITTER COMPLAINT IS JUST ONE OF SEVERAL I'VE SEEN THAT CLAIMS THAT YOUR NEW APP ISN'T PROVIDING WHAT WAS PROMISED BY COMCAST'S MARKETING HYPE.

 

Others downloading new XFINITY and reporting it does NOT deliver on the hype.PNG 

Posted by
Edited on
‎02-28-2017 06:03 PM

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Message 10 of 20 (1,372 Views)

Re: Xfinity Stream TV

[ Edited ]

@wavetech4,

 

We know that it may have created some confusion this morning before it was completely switched over to the new app, for that we sincerely apologize.

 

Is there any specific issue we can help with either about the app or otherwise? If so, please don't hesitate to let us know. 




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Posted by
Edited on
‎03-11-2017 05:29 PM

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Message 11 of 20 (1,082 Views)

Re: Xfinity Stream TV

[ Edited ]

ComcastJessie,

 

Thanks for your post.  It is very helpful.

 

I've been running Xfinity Stream on Windows 10 and iOS 10 for a few days now.  I absolutely love it.

 

I'd like to start running Xfinity Stream on my Samsung smart TVs - but there is not an Xfinity Stream app for Samsung TVs at this point.

Samsung was one of the first manufactureres to sign-up for Xfinity Stream support last year.

I just got off a Samsung support chat session - and, they had no clue.

 

http://corporate.comcast.com/news-information/news-feed/comcast-launches-xfinity-tv-partner-program-...

  

Do you have any idea about the roll-out of Xfinity Stream to smart TVs?

 

Thanks

 

 

***********************************************************************

 

Interesting point of interest on this topic:

Samsung smart TVs have an app called Xfinity HD Sampler which apparently is some kind of application stub of Xfinity TV - it only has about 6 network shows available on it.

I guess it was tech proof of concept - or something.

 

Yes, I totaly understand that Comcast is going to do Microsoft Windows and Apple iOS first and then work on other platforms.

I guess Samsung smartphones would be next and then Samsung TVs would be the next obvious choice.

I see a post from someone who would like Xbox support - that will probably never happen.

So, anyway - I guess everyone is wondering which platforms will be supported and when.

I would have to guess Comcast is going to evaluate this initial roll-out for a few months before it moves forward.

 

******************************************************

3/11/2017 update

I found this 2015 post from Comcast that says Comcost will not support Xfinity Stream TV on Samsung Smart TVs:

https://www.xfinity.com/support/xfinity-apps/xfinity-tv-samsung-smart-tv/

But, obviousty the 2016 Xfinity Partner Program supercedes that.

 

So, I've got 6 TVs and 4 of them have Comcast cable boxes hooked up to them.  The other 2 TVs are old, in seldom used rooms and need to be replaced.  I want to buy 2 smart TVs that will run Xfinity Stream TV.  I need some info on the status of the Xfinity TV Partner Program. 

 

**************************************************************************************

Wow - my ignorance of what is happening in broadcast media is amazing.

ComcastJessie has some interesting information about Xfinity TV Partner Program and Roku at his post here:

http://forums.xfinity.com/t5/Stream-TV-App/Xfinity-TV-on-Roku/td-p/2834869

I think that will probably provide enough insite for me to figure out what is going on, for now.

 

 

 

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Member Since: ‎03-06-2017
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Message 12 of 20 (1,020 Views)

Re: Xfinity Stream TV

I just posted tonight that I can no longer watch "in Home"  shows  in home!  I am trying on the Stream App on my iPad, my daughter's Mac book and my Samsung laptop.  The Adobe flash solution did not work either.  This just started a few weeks ago too.  Never a problem before and now these wonderful bonuses for being an Xfinity customer aren't doing me a bit of good.  Very frustrating!  

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Message 13 of 20 (1,008 Views)

Re: Xfinity Stream TV


pobr wrote:

I just posted tonight that I can no longer watch "in Home"  shows  in home!  I am trying on the Stream App on my iPad, my daughter's Mac book and my Samsung laptop.  The Adobe flash solution did not work either.  This just started a few weeks ago too.  Never a problem before and now these wonderful bonuses for being an Xfinity customer aren't doing me a bit of good.  Very frustrating!  


A bit more detail please. Did you get an error message on the iPad? is the wifi set to get DNS servers from your router via DHCP? What is the SSID that the iPad is connected?

 

Is your samsung laptop running windows? If so, what version? (windows 10's IE has flash embedded). On the samsung what browser were you using? did you try other browsers like firefox or chrome? Have you tried connecting this PC via ethernet to test ability?




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Message 14 of 20 (934 Views)

Re: Xfinity Stream TV

The Xfinity Stream app worked yesterday, but now I'm getting a connection error message. I can get on the internet still and I'm connected to my wifi at home. I've uninstalled and reinstalled the app, but it still shows a connection error.
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Message 15 of 20 (772 Views)

Re: Xfinity Stream TV


Nessydo wrote:
The Xfinity Stream app worked yesterday, but now I'm getting a connection error message. I can get on the internet still and I'm connected to my wifi at home. I've uninstalled and reinstalled the app, but it still shows a connection error.

did you try hooking it up via ethernet as a test?




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Posted by
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Message 16 of 20 (541 Views)

Re: Xfinity Stream TV

unhelpful, off topic, user has a separate thread with his issues.

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Message 17 of 20 (275 Views)

Re: Xfinity Stream TV

At least Xfinity Go worked. This Xfinity Stream does NOT work. 90% of recordings give the error you all are doing your best to ignore and the rest only show like 12 mins. 'Upgrading' doesn't mean making much MUCH worse. I want what I was promised and what I picked your company for. Fix this heap of junk you call Xfinity Stream.
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Message 18 of 20 (246 Views)

Re: Xfinity Stream TV


Lyken85 wrote:
At least Xfinity Go worked. This Xfinity Stream does NOT work. 90% of recordings give the error you all are doing your best to ignore and the rest only show like 12 mins. 'Upgrading' doesn't mean making much MUCH worse. I want what I was promised and what I picked your company for. Fix this heap of junk you call Xfinity Stream.

what city system are you connected (example: Detroit)?




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Message 19 of 20 (144 Views)

My xfinity stream tv app not working correctly for dvr recorded shows for about 3weeks now.

Xfinity Stream TV app not working. Comcast no help. In Chicago area. Shows missing that are on home dvr, or partial or will not run at all - get error message.

 

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Message 20 of 20 (110 Views)

Re: My xfinity stream tv app not working correctly for dvr recorded shows for about 3weeks now.


CJY805 wrote:

Xfinity Stream TV app not working. Comcast no help. In Chicago area. Shows missing that are on home dvr, or partial or will not run at all - get error message. 


HI, moved your post to this thread. If you scan the posts in this thread it details a current problem in your area that has not yet been resolved. There is nothing you can do in your home with your equipment nor wiring to fix the problem. Engineers are still resolving the high-demand issues in your area.




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