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Xfinity Stream TV app download failures

New Poster

Xfinity Stream TV app download failures

When using the Xfinity Stream TV app I have noticed a lot of problems.

1. Downloading from my DVR recordings to my tablet fail. The download is interrupted and starts all over again. The download says it is complete but when I attempt to play it offline it does not work.

     

2. Downloading on demand movies fail for the same reasons listed above.

 

This is extremely frustrating when I'm payingover $200 per month and the services simply do not work.

 

Are there any known issues with the Xfinity Stream TV app and the ability to download content?

 

 

Problem Solver

Re: Xfinity Stream TV app download failures


SeanCB wrote:

When using the Xfinity Stream TV app I have noticed a lot of problems.

1. Downloading from my DVR recordings to my tablet fail. The download is interrupted and starts all over again. The download says it is complete but when I attempt to play it offline it does not work.

     

2. Downloading on demand movies fail for the same reasons listed above.

 

This is extremely frustrating when I'm payingover $200 per month and the services simply do not work.

 

Are there any known issues with the Xfinity Stream TV app and the ability to download content?

 

 


    Make sure that your app has the most recent updates. Also, it's been known that sometimes the apps become

    corrupted and you need to delete the app and then reinstall from App store. Good luck!

New Poster

Re: Xfinity Stream TV app download failures

I tried to delete and re add the app and I’m still having same issue it starts the download but never finishes. I have this issue on both my iPad Air and iPhone 6S now. All software and apps are up to date
Service Expert

Re: Xfinity Stream TV app download failures


Brigittea wrote:
I tried to delete and re add the app and I’m still having same issue it starts the download but never finishes. I have this issue on both my iPad Air and iPhone 6S now. All software and apps are up to date

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread or via Private Message from a Comcast Official Employee.




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Official Employee

Re: Xfinity Stream TV app download failures

Hi SeanCB and Brigittea. I can assist with your XFINITY Stream download issues. I will have to submit an Advanced Repair ticket for your issue. To get started, please send me a private message and include your full name, service address, and account number so I can access your account. 




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Regular Visitor

Re: Xfinity Stream TV app download failures

I, too, am having this same issue. I have uninstalled and reinstalled the app to no avail. Any update on how to correct this??

Service Expert

Re: Xfinity Stream TV app download failures


MarciaJ89 wrote:

I, too, am having this same issue. I have uninstalled and reinstalled the app to no avail. Any update on how to correct this??


see the post directly before your post (probably 2 above this post. 




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New Poster

Re: Xfinity Stream TV app download failures

I am experiencing the same issues.

 

I am using an Android Tablet.

 

I have uninstalled and reinstalled the app, and still experiencing the same issues.

Service Expert

Re: Xfinity Stream TV app download failures


cologgi wrote:

I am experiencing the same issues.

 

I am using an Android Tablet.

 

I have uninstalled and reinstalled the app, and still experiencing the same issues.


see the Official Employee post 3 above your post for the procedure to follow.




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Service Expert
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Re: Xfinity Stream TV app download failures

Regular Visitor

Re: Xfinity Stream TV app download failures

I'm having same issue.  Was a soultion ever provided?

New Poster

Re: Xfinity Stream TV app download failures

I'm also having this issue.  I've tried to delete the app a few times, etc.  Even tried dowloading from my home where I have decent speeds.   Any ideas?  I don't see a clear solution provided in this thread.