Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,725,767

members

59

online now

1,887,879

discussions

Back to Top

Xfinity Stream SERVER ERROR::8001

SOLVED
Posted by
Frequent Visitor
  • You have posted 5 replies to the community. Thank you for keeping the conversations going!
  • Congrats on Posting your first topic!
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Message 1 of 27
4,815 Views
Xfinity Stream App SERVER ERROR::8001

Since the announcement on the Xfinity Tv Go app that this would be changing to Xfinity Stream on the 28th over 95% of my recorded shows will get this error when I try to watch them. I was hoping after update It would fix the issue but it still reads this error. I have tried redownloading the app ,tried logging out and back in and it still does not work. PLEASE FIX THIS asap. Using a Samsung Galaxy S7 Edge. Been using this for 2 years and now now the last 2 weeks it's been useless.
1 ACCEPTED SOLUTION

Accepted Solutions
Posted by
Service Expert

Message 26 of 27
1,836 Views
Solution

Fschargers79 wrote:
7/31/17
This issue (error code) keeps occurring I cannot watch my shows on the app
This has been going on for the last 3 months
It's very annoying and an inconvenience to constantly not be able to watch my shows because of the error code or because their is no syncing between my dvr and app

8001 means the asset shows available but is not playable (corrupt, missing storage, etc). should be available on the home X1 equipment.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

26 REPLIES
Posted by
New Poster
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Message 2 of 27
4,736 Views

I am having the same issue as well. No matter what video that I try to watch, it gives me the same error message. I have tried to uninstall the app and reinstalled the app as well as restarted my Samsung tablet a few times but still receiving the same error messsage when trying to watch a recorded show. 

 

I thought also that after the update everything would work but am still receiving the same error message.  Need to know what to do or any suggestions to try to get this working.

Posted by
New Poster
  • Congratulations on receiving your first Kudos! Thank you for your meaningful contribution to the forum. May this be the first of many kudos.
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Message 3 of 27
4,655 Views

Same here.  Trying to stream any of my cloud recordings before Feb 24 now fail with error 8001.  Another untested app update?  Was the cloud recording format changed on Feb 24 so the new Xfinity Stream app can't use them.  Aren't we all getting tired of paying full price and not getting full performance?

Posted by
Contributor

Message 4 of 27
4,599 Views

Same issue. No response from anyone official yet. All my old recordings are broken. Same error or error 102100.5

Posted by
Official Employee

Message 5 of 27
4,595 Views

adam_WM wrote:

Same issue. No response from anyone official yet. All my old recordings are broken. Same error or error 102100.5


I am sorry for the trouble. Our engineers are aware and identifying the root cause in order to resolve the issue. I will post back when I hear more. I realize how frustrating this is and apologize.




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Posted by
New Poster
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Message 6 of 27
4,527 Views

Having the same error code 8001 and now today not all the shows will load on my Ipad that are on my DVR.  Shows play fine on the DVR just the Steam TV app is not woring.  I guess that doesn't matter because even if I tried to play them I would get an error code 8001.  It seems like anything that is very recent will play but everything else gives me error code 8001.  Even shows I have watched previously on my IPAD now give me the error code.

 

I called multiply times since last week.    Today I was told its a new app and they are working on it.  Very Frustrating as each time I call they want to go thru the whole process even when I give them the CR#.  

Posted by
Frequent Visitor
  • Congratulations on receiving your first Kudos! Thank you for your meaningful contribution to the forum. May this be the first of many kudos.
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!

Message 7 of 27
4,515 Views

Your engineers resolved the issue all right, not by fixing the problem but by just deleting all recordings that could no longer be played.  All my cloud recordings before Feb 24 are now gone.  Absolutely pathetic Comcast.

Posted by
Frequent Visitor
  • You have posted 5 replies to the community. Thank you for keeping the conversations going!
  • Congrats on Posting your first topic!
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Message 8 of 27
4,467 Views
Even new recordings have the issue I have 2 that recorded last night that get same error. I spent 2 hours on the phone with a Specialist I must say the Specialists sure are Special kept telling me to do the same thing over and over again to no avail guess what still doesn't work.
Posted by
New Poster
Message 9 of 27
4,445 Views

I get this error message about 85% of the time.  The other 15% of the time when I do get the video to pull up it is not all there.  I just tried watching a show that recorded for 35 minutes but when I watch it, it is only 8 minutes long.  It does the same thing on my PC and Ipad.  It is normal on my TV.

Posted by
Service Expert

Message 10 of 27
3,952 Views
Posted by
New Poster
  • Congrats on Posting your first topic!
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Message 10 of 27
3,981 Views

Same problem here.  It is galling in the extreme to pay this much and have constant, and I do mean constant issues.  I've been in communications for 24 years and one of the first things you learn is to test, emulate and research every "upgrade" before you implement it (not in that order).  As soon as they iron out the issues with P-vue or Sling, <Edited for violating forum guidelines: "Circumvent Language Filter">

Posted by
Regular Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!

Message 12 of 27
3,807 Views

Dear Comcast Dan,

 

It's 3/19/2017.  Has this issue with the new Xfinity Stream TV been resolved?  I am unable to view any of the recordings from my X1 DVR on the Xfinity Stream TV app on my Ipad or Iphone.  Both have most current version of IOS.  I am viewing on my home network via comcast wifi.  The error returned is Playack Issue :: 8001.  I have screen shots for 4 different channels, 1 hour programs that are recorded for 15:50 minutes on the app but I am able to veiw the entire hour on the TV using the X1 DVR box.  

 

I pay $140 a month for this service and there is always something that is not working properly.  

 

Please advise the status of this issue.  Thanks in advance.

Posted by
Service Expert

Message 13 of 27
3,789 Views

mdelcotto wrote:

Dear Comcast Dan,

 

It's 3/19/2017.  Has this issue with the new Xfinity Stream TV been resolved?  I am unable to view any of the recordings from my X1 DVR on the Xfinity Stream TV app on my Ipad or Iphone.  Both have most current version of IOS.  I am viewing on my home network via comcast wifi.  The error returned is Playack Issue :: 8001.  I have screen shots for 4 different channels, 1 hour programs that are recorded for 15:50 minutes on the app but I am able to veiw the entire hour on the TV using the X1 DVR box.  

 

I pay $140 a month for this service and there is always something that is not working properly.  

 

Please advise the status of this issue.  Thanks in advance.


see message 5 above this message.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Posted by
New Poster
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Message 14 of 27
3,774 Views
Also having this problem. Fix it or lose a customer.
Posted by
New Poster
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Message 15 of 27
3,560 Views

I have been getting this error since the App upgrade to Stream - i just now tried to plan On Demand content, and there is now a TV GO playback option, and I selected that and it worked and started playing.  I have an open ticket with Comcast and they did not provide me with this informaiton, I stumbled upon it myself.  I am still NOT able to watch any recorded content.  That blows up with Server Error 8001.

Posted by
Service Expert

Message 16 of 27
3,548 Views

Carriepride wrote:

I have been getting this error since the App upgrade to Stream - i just now tried to plan On Demand content, and there is now a TV GO playback option, and I selected that and it worked and started playing.  I have an open ticket with Comcast and they did not provide me with this informaiton, I stumbled upon it myself.  I am still NOT able to watch any recorded content.  That blows up with Server Error 8001.


what is your city/state (not address)?




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Posted by
Contributor

Message 17 of 27
3,529 Views
3/22/17
Same issue. Has been going on quite some time. Some recorded shows get the 8001 playback issue error while others do not. There does not seem to be any rhyme or reason to it that I can figure out. Except that I noticed tonight I might have deleted a recording I had already watched previously, then tried to access a recording within the same tv series on the same channel and then got the playback error. Anyone else experience that?
Anyway, I have rebooted my X1 box, cleared cache on my iPhone, signed in and out of the mobile app but I am still receiving the error.
Hope there is a fix in the works. Following this thread for updates.
Posted by
New Poster
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Message 18 of 27
3,284 Views

ComcastDan wrote:

adam_WM wrote:

Same issue. No response from anyone official yet. All my old recordings are broken. Same error or error 102100.5


I am sorry for the trouble. Our engineers are aware and identifying the root cause in order to resolve the issue. I will post back when I hear more. I realize how frustrating this is and apologize.


Still waiting. How is this not fixed yet?

Posted by
New Poster
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Message 19 of 27
3,227 Views

Still getting this error as well but within the past day now added the problem of buffering and re-looping on any pre-recorded shows. Completely unwatchable at this point unless I watch the show on demand.

Posted by
New Poster
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Message 20 of 27
3,177 Views
same here. buffering looping and now with server 8001 errors. I can't even watch live tv. This has been going on since 2/28 and it is now April. When is this getting fixed?
Posted by
New Poster
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Message 21 of 27
2,985 Views

Comcast convinced me to give up 3 of my 4 DVR boxes & replace with ROKUs - & it's been a nightmare for over a month!  None of my recordings (from the same day) will play at night on any streaming TV or other device- TV's say "Oops! Something went wrong!" iPads say "8001 error."  

 

Ironically, it works in the early morning hours.  I think it has to do with Comcast not having purchased enough "band width" or something for streaming during peak hours.  It can't be my internet connection because that comes from them, also.  Clearly, many others are having the same problem that Comcast has not resolved.  I wasted $120 (3x $40 per ROKU).  As so as I have a day off work I'm switching all my services!

Posted by
New Poster
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!

Message 22 of 27
2,887 Views

I'm having the same issue and it all started after the most recent app update. Getting playback error 8001. This is extremely frustrating as our cable bill is as much as a car payment and yet the system isn't working properly. Has anyone received an ETA on getting the bug resolved?

 

 

Posted by
New Poster
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Message 23 of 27
2,753 Views

Same error in CT on latest ver of app and fresh install on iOS. Trying to watch any AMC show.

Posted by
New Poster
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Message 24 of 27
2,315 Views

Still seeing this issue here, too with recorded content on the DVR not playing on the iPad with error 8001.

 

It is not consistent, some content does play, you just have to find it.  C'mon, comcast/xfinity, your product is way to expense for it it to consistently not work.

Posted by
New Poster
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Message 25 of 27
1,398 Views
7/31/17
This issue (error code) keeps occurring I cannot watch my shows on the app
This has been going on for the last 3 months
It's very annoying and an inconvenience to constantly not be able to watch my shows because of the error code or because their is no syncing between my dvr and app
IMG_1188.PNG
Posted by
Service Expert

Message 26 of 27
1,837 Views
Solution

Fschargers79 wrote:
7/31/17
This issue (error code) keeps occurring I cannot watch my shows on the app
This has been going on for the last 3 months
It's very annoying and an inconvenience to constantly not be able to watch my shows because of the error code or because their is no syncing between my dvr and app

8001 means the asset shows available but is not playable (corrupt, missing storage, etc). should be available on the home X1 equipment.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Posted by
New Poster
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Message 27 of 27
979 Views
I keep getting some Disney error message when I am trying to steam ABC on the iPhone app. Is there a solution yet?