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Xfinity Stream SERVER ERROR::8001

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Member Since: ‎02-28-2017
Posts: 9
Message 1 of 17 (1,352 Views)

Xfinity Stream SERVER ERROR::8001

Xfinity Stream App SERVER ERROR::8001

Since the announcement on the Xfinity Tv Go app that this would be changing to Xfinity Stream on the 28th over 95% of my recorded shows will get this error when I try to watch them. I was hoping after update It would fix the issue but it still reads this error. I have tried redownloading the app ,tried logging out and back in and it still does not work. PLEASE FIX THIS asap. Using a Samsung Galaxy S7 Edge. Been using this for 2 years and now now the last 2 weeks it's been useless.
16 REPLIES
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Member Since: ‎03-02-2017
Posts: 2
Message 2 of 17 (1,273 Views)

Re: Xfinity Stream SERVER ERROR::8001

I am having the same issue as well. No matter what video that I try to watch, it gives me the same error message. I have tried to uninstall the app and reinstalled the app as well as restarted my Samsung tablet a few times but still receiving the same error messsage when trying to watch a recorded show. 

 

I thought also that after the update everything would work but am still receiving the same error message.  Need to know what to do or any suggestions to try to get this working.

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Member Since: ‎03-05-2017
Posts: 1
Message 3 of 17 (1,192 Views)

Re: Xfinity Stream SERVER ERROR::8001

Same here.  Trying to stream any of my cloud recordings before Feb 24 now fail with error 8001.  Another untested app update?  Was the cloud recording format changed on Feb 24 so the new Xfinity Stream app can't use them.  Aren't we all getting tired of paying full price and not getting full performance?

Posted by
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Member Since: ‎12-11-2011
Posts: 57
Message 4 of 17 (1,136 Views)

Re: Xfinity Stream SERVER ERROR::8001

Same issue. No response from anyone official yet. All my old recordings are broken. Same error or error 102100.5

Posted by
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Member Since: ‎10-10-2016
Posts: 680
Message 5 of 17 (1,132 Views)

Re: Xfinity Stream SERVER ERROR::8001


adam_WM wrote:

Same issue. No response from anyone official yet. All my old recordings are broken. Same error or error 102100.5


I am sorry for the trouble. Our engineers are aware and identifying the root cause in order to resolve the issue. I will post back when I hear more. I realize how frustrating this is and apologize.




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Member Since: ‎03-07-2017
Posts: 2
Message 6 of 17 (1,064 Views)

Re: Xfinity Stream SERVER ERROR::8001

Having the same error code 8001 and now today not all the shows will load on my Ipad that are on my DVR.  Shows play fine on the DVR just the Steam TV app is not woring.  I guess that doesn't matter because even if I tried to play them I would get an error code 8001.  It seems like anything that is very recent will play but everything else gives me error code 8001.  Even shows I have watched previously on my IPAD now give me the error code.

 

I called multiply times since last week.    Today I was told its a new app and they are working on it.  Very Frustrating as each time I call they want to go thru the whole process even when I give them the CR#.  

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Member Since: ‎10-03-2013
Posts: 5
Message 7 of 17 (1,052 Views)

Re: Xfinity Stream SERVER ERROR::8001

Your engineers resolved the issue all right, not by fixing the problem but by just deleting all recordings that could no longer be played.  All my cloud recordings before Feb 24 are now gone.  Absolutely pathetic Comcast.

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Member Since: ‎02-28-2017
Posts: 9
Message 8 of 17 (1,004 Views)

Re: Xfinity Stream SERVER ERROR::8001

Even new recordings have the issue I have 2 that recorded last night that get same error. I spent 2 hours on the phone with a Specialist I must say the Specialists sure are Special kept telling me to do the same thing over and over again to no avail guess what still doesn't work.
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Member Since: ‎12-04-2015
Posts: 1
Message 9 of 17 (982 Views)

Re: Xfinity Stream SERVER ERROR::8001

I get this error message about 85% of the time.  The other 15% of the time when I do get the video to pull up it is not all there.  I just tried watching a show that recorded for 35 minutes but when I watch it, it is only 8 minutes long.  It does the same thing on my PC and Ipad.  It is normal on my TV.

Posted by
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Member Since: ‎08-02-2013
Posts: 12,563
Message 10 of 17 (489 Views)
Posted by
Edited on :
‎03-16-2017 10:14 AM

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Member Since: ‎01-27-2017
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Message 10 of 17 (518 Views)

Re: Xfinity Stream SERVER ERROR::8001

[ Edited ]

Same problem here.  It is galling in the extreme to pay this much and have constant, and I do mean constant issues.  I've been in communications for 24 years and one of the first things you learn is to test, emulate and research every "upgrade" before you implement it (not in that order).  As soon as they iron out the issues with P-vue or Sling, <Edited for violating forum guidelines: "Circumvent Language Filter">

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Member Since: ‎02-14-2008
Posts: 2
Message 12 of 17 (344 Views)

Re: Xfinity Stream SERVER ERROR::8001

Dear Comcast Dan,

 

It's 3/19/2017.  Has this issue with the new Xfinity Stream TV been resolved?  I am unable to view any of the recordings from my X1 DVR on the Xfinity Stream TV app on my Ipad or Iphone.  Both have most current version of IOS.  I am viewing on my home network via comcast wifi.  The error returned is Playack Issue :: 8001.  I have screen shots for 4 different channels, 1 hour programs that are recorded for 15:50 minutes on the app but I am able to veiw the entire hour on the TV using the X1 DVR box.  

 

I pay $140 a month for this service and there is always something that is not working properly.  

 

Please advise the status of this issue.  Thanks in advance.

Posted by
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Member Since: ‎10-22-2012
Posts: 7,040
Message 13 of 17 (326 Views)

Re: Xfinity Stream SERVER ERROR::8001


mdelcotto wrote:

Dear Comcast Dan,

 

It's 3/19/2017.  Has this issue with the new Xfinity Stream TV been resolved?  I am unable to view any of the recordings from my X1 DVR on the Xfinity Stream TV app on my Ipad or Iphone.  Both have most current version of IOS.  I am viewing on my home network via comcast wifi.  The error returned is Playack Issue :: 8001.  I have screen shots for 4 different channels, 1 hour programs that are recorded for 15:50 minutes on the app but I am able to veiw the entire hour on the TV using the X1 DVR box.  

 

I pay $140 a month for this service and there is always something that is not working properly.  

 

Please advise the status of this issue.  Thanks in advance.


see message 5 above this message.




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Member Since: ‎03-20-2017
Posts: 2
Message 14 of 17 (311 Views)

Re: Xfinity Stream SERVER ERROR::8001

Also having this problem. Fix it or lose a customer.
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Member Since: ‎07-22-2009
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Message 15 of 17 (97 Views)

Re: Xfinity Stream SERVER ERROR::8001

I have been getting this error since the App upgrade to Stream - i just now tried to plan On Demand content, and there is now a TV GO playback option, and I selected that and it worked and started playing.  I have an open ticket with Comcast and they did not provide me with this informaiton, I stumbled upon it myself.  I am still NOT able to watch any recorded content.  That blows up with Server Error 8001.

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Member Since: ‎10-22-2012
Posts: 7,040
Message 16 of 17 (85 Views)

Re: Xfinity Stream SERVER ERROR::8001


Carriepride wrote:

I have been getting this error since the App upgrade to Stream - i just now tried to plan On Demand content, and there is now a TV GO playback option, and I selected that and it worked and started playing.  I have an open ticket with Comcast and they did not provide me with this informaiton, I stumbled upon it myself.  I am still NOT able to watch any recorded content.  That blows up with Server Error 8001.


what is your city/state (not address)?




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Member Since: ‎01-04-2013
Posts: 30
Message 17 of 17 (66 Views)

Re: Xfinity Stream SERVER ERROR::8001

3/22/17
Same issue. Has been going on quite some time. Some recorded shows get the 8001 playback issue error while others do not. There does not seem to be any rhyme or reason to it that I can figure out. Except that I noticed tonight I might have deleted a recording I had already watched previously, then tried to access a recording within the same tv series on the same channel and then got the playback error. Anyone else experience that?
Anyway, I have rebooted my X1 box, cleared cache on my iPhone, signed in and out of the mobile app but I am still receiving the error.
Hope there is a fix in the works. Following this thread for updates.