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Xfinity Stream App is skipping part of scenes

Regular Visitor

Xfinity Stream App is skipping part of scenes

For the last two days, my recorded shows are skipping scenes (fast forwarding) while playing.  I’m missing out on the full conversation.  Will be an app update to fix this issue? 

Service Expert

Re: Xfinity Stream App is skipping part of scenes


agilliam wrote:

For the last two days, my recorded shows are skipping scenes (fast forwarding) while playing.  I’m missing out on the full conversation.  Will be an app update to fix this issue? 


did you try on another device or desk/laptop? same results? home DVR plays fine?





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Regular Visitor

Re: Xfinity Stream App is skipping part of scenes

Yes, it is doing the same issues on other devices with the app.  TV seem to be fine.  

Official Employee

Re: Xfinity Stream App is skipping part of scenes

 

Hello agilliam, are you referring to downloaded content on the app or are you streaming your recordings? Do you have any issues with watching live TV or on demand content? Can you please try signing in online and streaming the same shows there? 





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Regular Visitor

Re: Xfinity Stream App is skipping part of scenes

I’m referring to my recorded shows that I watch on my iPad or iPhone with your TV Stream app. I went to xfinity website, logged in, it pull up my app to watch the shows, and it is still skipping through some scenes. Live TV seem to be fine. 

Official Employee

Re: Xfinity Stream App is skipping part of scenes

There could be a problem with the file on the cloud or your equipment could be causing the problem as well. Sign out of the app and try rebooting your DVR, in the meantime I can look into your DVR and make sure your equipment isn't experiencing any errors on our end. Please send me a private message with your full name, street address, and account number by clicking on my name (ComcastAmir) and then "private message me".





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New Poster

Re: Xfinity Stream App is skipping part of scenes

The same thing happens to me -over and over again for months. I have deleted and reloaded 3 times and no luck. More than one show and one recording. Very annoying!
Service Expert

Re: Xfinity Stream App is skipping part of scenes


Jfrankeberger wrote:
The same thing happens to me -over and over again for months. I have deleted and reloaded 3 times and no luck. More than one show and one recording. Very annoying!

the errors in playback are not in your device but in the cloud DVR server itself.





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Official Employee

Re: Xfinity Stream App is skipping part of scenes

 

Jfrankeberger wrote: The same thing happens to me -over and over again for months. I have deleted and reloaded 3 times and no luck. More than one show and one recording. Very annoying!

 

Hello Jfrankeberger, I can assist you with getting this issue resolved as well. Please send em a private message with your account information and we can get started. 





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New Poster

Re: Xfinity Stream App is skipping part of scenes

I have been having the same exact issue for months but it seems to be getting worse. A one hour show was reduced to 28min due to all of the skipping when I was using it today. This is when I download (over home WiFi, public/gym WiFi or cellular) a recorded show to my iPhone device using the app. Is there a fix for this?
Service Expert

Re: Xfinity Stream App is skipping part of scenes


Angiemyrechuck wrote:
I have been having the same exact issue for months but it seems to be getting worse. A one hour show was reduced to 28min due to all of the skipping when I was using it today. This is when I download (over home WiFi, public/gym WiFi or cellular) a recorded show to my iPhone device using the app. Is there a fix for this?

Hi, did you follow the directions from the Official Employee that posted just before your post?




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Official Employee

Re: Xfinity Stream App is skipping part of scenes

 

Angiemyrechuck wrote: I have been having the same exact issue for months but it seems to be getting worse. A one hour show was reduced to 28min due to all of the skipping when I was using it today. This is when I download (over home WiFi, public/gym WiFi or cellular) a recorded show to my iPhone device using the app. Is there a fix for this?

 

This is not an app or system issue that is occurring across the board so I will need you to send me a private message with your account information so that I can repair your app or TV services on the back end. 





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New Poster

Re: Xfinity Stream App is skipping part of scenes

I’m having the same issue. I can watch the same recording through my Android tablet and there’s not an issue. None of the boxes in my home have this issue. It’s just on my iPhone.
Service Expert

Re: Xfinity Stream App is skipping part of scenes


kkclark1007 wrote:
I’m having the same issue. I can watch the same recording through my Android tablet and there’s not an issue. None of the boxes in my home have this issue. It’s just on my iPhone.

please look at the directions to fix this in th epost just above your post.




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New Poster

Re: Xfinity Stream App is skipping part of scenes

Yeah thanks but for the 2nd time trying that, it didn’t work.
Service Expert

Re: Xfinity Stream App is skipping part of scenes


kkclark1007 wrote:
Yeah thanks but for the 2nd time trying that, it didn’t work.

are you saying you messaged @ComcastAmir and did not get the issue fixed?




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New Poster

Re: Xfinity Stream App is skipping part of scenes

I have the same issue. I chatted with support and we reset my cable box. Checked the recording and it is now fine through the box but then I went to stream it on my iPad and it’s still skipping so I searched and found this forum. I tried the solution the Comcast rep just suggested below and yet again, it’s still skipping.
Service Expert

Re: Xfinity Stream App is skipping part of scenes


Brittneywacholz wrote:
I have the same issue. I chatted with support and we reset my cable box. Checked the recording and it is now fine through the box but then I went to stream it on my iPad and it’s still skipping so I searched and found this forum. I tried the solution the Comcast rep just suggested below and yet again, it’s still skipping.

please scroll up a few posts and follow @ComcastAmir's directions.




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New Poster

Re: Xfinity Stream App is skipping part of scenes

I am having this same issues. For months now. Can this be fixed for me as well please. Getting very frustrated.
New Poster

Re: Xfinity Stream skips ahead several seconds often!

I too am experiencing skips of several seconds in X1 recorded shows played on my lapop after siging into Xfinity Stream...does not seem to happen when I play the identical show directly from DVR to TV... 

Service Expert

Re: Xfinity Stream skips ahead several seconds often!

please scroll up a few posts and follow @ComcastAmir's directions.




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Regular Visitor

Re: Xfinity Stream App is skipping part of scenes

I sent you a private message yesterday about my ongoing app issue.  

Service Expert

Re: Xfinity Stream App is skipping part of scenes


agilliam wrote:

I sent you a private message yesterday about my ongoing app issue.  


the Official employees often help in private message but I like to keep all my help in the forum (hope you don't mind). did the Comcast employee contact you yet?




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New Poster

Re: Xfinity Stream App is skipping part of scenes

I'm having the exact same problem. Its ridiculous and frustrating. I'm starting to believe this is a way for comcast to get ppl to watch shows on demand on their mobile device seeing the commercials instead of allowing us to watch the DVR'd show skipping ahead through the commercials

Service Expert

Re: Xfinity Stream App is skipping part of scenes


Fbjohnnie2003 wrote:

I'm having the exact same problem. Its ridiculous and frustrating. I'm starting to believe this is a way for comcast to get ppl to watch shows on demand on their mobile device seeing the commercials instead of allowing us to watch the DVR'd show skipping ahead through the commercials


hi, scroll up a few posts to official employee ComcastAmir and please follow his directions so your problem can be resolved.




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Regular Visitor

Re: Xfinity Stream App is skipping part of scenes

I was instructed to send a private message so they can look into my issue. I have not heard from anyone yet. 

Service Expert

Re: Xfinity Stream App is skipping part of scenes


agilliam wrote:

I was instructed to send a private message so they can look into my issue. I have not heard from anyone yet. 


you sent to @ComcastAmir  right?




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Official Employee

Re: Xfinity Stream App is skipping part of scenes

 

agilliam wrote: I was instructed to send a private message so they can look into my issue. I have not heard from anyone yet. 

 

Please send me a private message with your account information and I will be able to assist you further with getting this issue resolved. 





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Regular Visitor

Re: Xfinity Stream App is skipping part of scenes

I am also having the same problem with the cloud dvr recordings content skipping on Roku. It all started on 1/15/2018 when the beta app updated and had us digitally sign the DVR agreement. Before that it was working perfect. Tred sending private message to @comcastamir, to send him my account info, and I also do not have that capability. Please help. 

Official Employee

Re: Xfinity Stream App is skipping part of scenes

 

gthomas142 wrote: I am also having the same problem with the cloud dvr recordings content skipping on Roku. It all started on 1/15/2018 when the beta app updated and had us digitally sign the DVR agreement. Before that it was working perfect. Tred sending private message to @ComcastAmir, to send him my account info, and I also do not have that capability. Please help. 

 

I sent a private message to you, please insert your account information there.





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Frequent Visitor

Re: Xfinity Stream App is skipping part of scenes

I am having the same problem: makes a potentially great app pretty much useless.  At first I thought it was primarily CBS, but I now see it with most of the networks.  Last week’s episode of the Brave (NBC) played in less than 30 minutes - a full 1/3 of the program lost to skips.  No problems with home DVR playback.  Just DVR playback using the app  - either streaming or downloads - on my iPad air2.  The app seemed to work OK before Thanksgiving 2017, but started the serious and annoying skipping after Thanksgiving.  Is it a coincidence that this was the same time Comcast removed the Record function?

 

I have sent an email to ComcastAmir with all the pertinent account information. I have not heard a response yet, but it’s only been a day.

Service Expert

Re: Xfinity Stream App is skipping part of scenes


wrote:

I am having the same problem: makes a potentially great app pretty much useless.  At first I thought it was primarily CBS, but I now see it with most of the networks.  Last week’s episode of the Brave (NBC) played in less than 30 minutes - a full 1/3 of the program lost to skips.  No problems with home DVR playback.  Just DVR playback using the app  - either streaming or downloads - on my iPad air2.  The app seemed to work OK before Thanksgiving 2017, but started the serious and annoying skipping after Thanksgiving.  Is it a coincidence that this was the same time Comcast removed the Record function?

 

I have sent an email to ComcastAmir with all the pertinent account information. I have not heard a response yet, but it’s only been a day.


do you actually mean you sent a private message by selecting his username and then sent a private message to hijm?




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Frequent Visitor

Re: Xfinity Stream App is skipping part of scenes

I curious:  how does you knowing how I contacted ComcastAmir (who has responded) help me or anyone else on this thread resolve the DVR streaming skipping problem?

Service Expert

Re: Xfinity Stream App is skipping part of scenes


wrote: RickLoC53 wrote:

I curious:  how does you knowing how I contacted ComcastAmir (who has responded) help me or anyone else on this thread resolve the DVR streaming skipping problem?


it was a question we do not know more than is in the thread. the Official employees do.




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