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Xfinity Stream App Android stopped working 3 weeks ago

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Xfinity Stream App Android stopped working 3 weeks ago

The day after I signed a new 1 year agreement with comcast, the xfinity android app stopped working.  I am very angry at you.  I will tell you what happened and in what order as best I can.

 

First, about 3 weeks ago (may 5, 2017)  the live streams started to buffer.  The first channel to start messing up was MSNBC - which I believe is owned by you.   I contacted your "help" in the phillipines/India and was told that it was a problem with MY internet.  Because I do get my internet from another company - Century Link - I contacted them.  After a week, it was confirmed that there was NO PROBLEM AT ALL with my High Speed Broadband Internet. - IT always worked fine, and all tests showed that the problem was specifically with YOUR services.

 

Then, one by one ALL of the live channels started going - not all at once, but one by one.  I spent hundreds of hours trying to figure out what was wrong - but I could not.  I spent untold hours uninstalling, reinstalling, logging out , logging in, calling your "help" folks who don't speak English..etc ad infinitum...   I finally gave up, and deleted your apps.  I called your customer service and once again got a bunch of foreign speaking people and was told I CANNOT cancel my service with you without paying $600 fine....I guess Fox is right - I really am a "libtard"!

 

The last I tried with your silly app, NO live TV worked at all - and I always receive a notice saying  that my filters don't allow any shows.  I do not use any filters.  Also, your tech people in india and the phillipines may want to know that ALL of the problems I have, had work exactly the same on ALL android items.  I have not tried using an apple product because I do not own any.  Also ALL problems I had using your SILLY app, worked EXACTLY the same on all android - be it a phone or tablet. It did not work on  Android 4 or 5.  YOUR app also crashes now very time I try to use it.

 

I personally would be very happy with over the air (OTA) channels, but my mom is 92 and very ill, and she really likes watching our local baseball - even the before season stuff - and the only way to get that is through comcast or dish.

 

I REALLY am VERY ANGRY AT YOU ALL!!!!!!!!!!!!!!!!!

Service Expert

Re: Xfinity Stream App Android stopped working 3 weeks ago


greggdick wrote:

The day after I signed a new 1 year agreement with comcast, the xfinity android app stopped working.  I am very angry at you.  I will tell you what happened and in what order as best I can.

 

First, about 3 weeks ago (may 5, 2017)  the live streams started to buffer.  The first channel to start messing up was MSNBC - which I believe is owned by you.   I contacted your "help" in the phillipines/India and was told that it was a problem with MY internet.  Because I do get my internet from another company - Century Link - I contacted them.  After a week, it was confirmed that there was NO PROBLEM AT ALL with my High Speed Broadband Internet. - IT always worked fine, and all tests showed that the problem was specifically with YOUR services.

 

Then, one by one ALL of the live channels started going - not all at once, but one by one.  I spent hundreds of hours trying to figure out what was wrong - but I could not.  I spent untold hours uninstalling, reinstalling, logging out , logging in, calling your "help" folks who don't speak English..etc ad infinitum...   I finally gave up, and deleted your apps.  I called your customer service and once again got a bunch of foreign speaking people and was told I CANNOT cancel my service with you without paying $600 fine....I guess Fox is right - I really am a "libtard"!

 

The last I tried with your silly app, NO live TV worked at all - and I always receive a notice saying  that my filters don't allow any shows.  I do not use any filters.  Also, your tech people in india and the phillipines may want to know that ALL of the problems I have, had work exactly the same on ALL android items.  I have not tried using an apple product because I do not own any.  Also ALL problems I had using your SILLY app, worked EXACTLY the same on all android - be it a phone or tablet. It did not work on  Android 4 or 5.  YOUR app also crashes now very time I try to use it.

 

I personally would be very happy with over the air (OTA) channels, but my mom is 92 and very ill, and she really likes watching our local baseball - even the before season stuff - and the only way to get that is through comcast or dish.

 

I REALLY am VERY ANGRY AT YOU ALL!!!!!!!!!!!!!!!!!


do you have regular X1 service (TV+internet at least) with X1 set top boxes too?




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