Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,844,470

members

1,093

online

36,606

topics

Top

Xfinity Stream App- Android No Channels!!

New Poster

Xfinity Stream App- Android No Channels!!

My app only shows two tv channels. I have uninstalled and reinstalled the app, signed in and out agian as well and I am still unable to access all of my channels.

Other info:

- not on my home wi-fi

-android

- downloaded the app on 7/19

- go new service in June due to a move

-yes I signed in with my new information and not my old info

PLEASE HELP

Official Employee

Re: Xfinity Stream App- Android No Channels!!


cchan32 wrote:

My app only shows two tv channels. I have uninstalled and reinstalled the app, signed in and out agian as well and I am still unable to access all of my channels.

Other info:

- not on my home wi-fi

-android

- downloaded the app on 7/19

- go new service in June due to a move

-yes I signed in with my new information and not my old info

PLEASE HELP


I've removed your device from our database which may help clear up the issue.  Uninstalling/reinstalling won't usually help in this situation but signing out via Settings (looks like a gear icon) usually should because that also removes the device from our database. 

 

I looked up the subscribed channels associated with the username you used to sign into the forum and all appears correct. Sounds like you already did, but make sure you sign in with the same username as you are for the forums.  You can also check https://tv.xfinity.com on a PC and see if the same issue is happening there.

 

-ComcastDan


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Forums Tips and Tricks:
Tagging Posts... See More
Discussion stats
  • 1 reply
  • 333 views
  • 0 kudos
  • 2 in conversation