Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,872,271

members

920

online

28,746

topics

Top

Xfinity Beta on Roku very slow to respond to button presses

ANSWERED
Highlighted
Regular Visitor

Xfinity Beta on Roku very slow to respond to button presses

I have 3 Roku Streaming sticks, that were working fine all doing the same thing suddnely.  The app opens fine, but once you select Live TV (or recordings, etc.), the guide loads, but moving the cursor around becomes painfully slow, to the point it is unusable.  I have timed it, and pressing say "down" on the remote there is a 5-9 second lag before it moves.  All of these were fine last weekend, and no new firmware updates were applied since then.

I have...

Deleted the app, rebooted the sticks, reinstalled the apps, signed out/signed in on the apps... and the problem is still there on all 3 of them. Anyone have any other suggestions on how to fix this?

Accepted Solution

Re: Xfinity Beta on Roku very slow to respond to button presses


@Hagen186 wrote:
Same issue here been like this for weeks considering switching to another live tv streaming service if this doesn’t improve.

engineers are aware of the problem and future version will fix the issue.

View answer in context
Service Expert

Re: Xfinity Beta on Roku very slow to respond to button presses


@pauldmcneil wrote:

I have 3 Roku Streaming sticks, that were working fine all doing the same thing suddnely.  The app opens fine, but once you select Live TV (or recordings, etc.), the guide loads, but moving the cursor around becomes painfully slow, to the point it is unusable.  I have timed it, and pressing say "down" on the remote there is a 5-9 second lag before it moves.  All of these were fine last weekend, and no new firmware updates were applied since then.

I have...

Deleted the app, rebooted the sticks, reinstalled the apps, signed out/signed in on the apps... and the problem is still there on all 3 of them. Anyone have any other suggestions on how to fix this?


I can verify the same experience (the browse with all the graphics works fast in the normal way). I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

Frequent Visitor

Re: Xfinity Beta on Roku very slow to respond to button presses

I have been having the same problem for the fast few days. He channel guide is unusable in this condition. Please expedite a solution.

New Poster

Re: Xfinity Beta on Roku very slow to respond to button presses

Same situation here. About 10 second delay from pressing the buttons to the cursor moving for LIVE channels. Switching between the SAVED dvr shows seems to be ok though. Just noticed this lag and slow response this past week. Before then, it was working just fine.
Frequent Visitor

Re: Xfinity Beta on Roku very slow to respond to button presses

Same issue, I have tried rebooting and hard reset of my Roku devices.

 

All other Roku channels work fine except Xfinity.

Official Employee

Re: Xfinity Beta on Roku very slow to respond to button presses

Hey all, 

 

 

Thank for posting here and troubleshooting. I'll reach out to the app team to see if there is a fix. 

 

 

pauldmcneil, Please send me a private message with your full name and phone number tied to your residential services for help. Just click my name and then click private message me.
 


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Regular Visitor

Re: Xfinity Beta on Roku very slow to respond to button presses

Sent the info, and really (glad?), I’m not the only having this issue suddenly!

Service Expert

Re: Xfinity Beta on Roku very slow to respond to button presses

all functions in 'live' are even slower today (Sunday). My favorites guide didn't fill after 5 minutes when I gave up. alll channels never filled in yesterday but favorites did after 20 seconds or so. all on demand is fast and zippy even with all the graphics.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

Frequent Visitor

Re: Xfinity Beta on Roku very slow to respond to button presses

Same issues for me, doesn’t load or takes a few minutes.

Any updates on a fix?
Service Expert

Re: Xfinity Beta on Roku very slow to respond to button presses


@Dascsh wrote:
Same issues for me, doesn’t load or takes a few minutes.

Any updates on a fix?

no updates 




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

Frequent Visitor

Re: Xfinity Beta on Roku very slow to respond to button presses

It has now been over a week with this problem and no change. Can someone get us a status on a fix?

New Poster

Re: Xfinity Beta on Roku very slow to respond to button presses

Same issue here been like this for weeks considering switching to another live tv streaming service if this doesn’t improve.
Service Expert

Re: Xfinity Beta on Roku very slow to respond to button presses


@Hagen186 wrote:
Same issue here been like this for weeks considering switching to another live tv streaming service if this doesn’t improve.

engineers are aware of the problem and future version will fix the issue.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

Regular Visitor

Re: Xfinity Beta on Roku very slow to respond to button presses

How far out in the future do you anticipate?

As it stands now, it’s unusable for live tv viewing, forcing myself, and probably others to seek other means for tv viewing.

Service Expert

Re: Xfinity Beta on Roku very slow to respond to button presses


@pauldmcneil wrote:

How far out in the future do you anticipate?

As it stands now, it’s unusable for live tv viewing, forcing myself, and probably others to seek other means for tv viewing.


nothing announced. check it daily would be my advice.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

Frequent Visitor

Re: Xfinity Beta on Roku very slow to respond to button presses

I certainly hope that it is a matter of a few days, not weeks, as it is currently unusable as another poster indicated.
Frequent Visitor

Re: Xfinity Beta on Roku very slow to respond to button presses

Same issue for me.

 

I have found that once I eventually get a station to load I can access the mini-guide by pushing right on the controller and can at least get to other stations.

 

Will my bill be adjusted since I can’t watch TV as I pay for on most of my TVs?

 

Service Expert

Re: Xfinity Beta on Roku very slow to respond to button presses


@Dascsh wrote:

Same issue for me.

 

I have found that once I eventually get a station to load I can access the mini-guide by pushing right on the controller and can at least get to other stations.

 

Will my bill be adjusted since I can’t watch TV as I pay for on most of my TVs?


hi. first, it is a free beta, and beta software will have bugs. the beta channel app is not broken it is just slow on the menu.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

Frequent Visitor

Re: Xfinity Beta on Roku very slow to respond to button presses

Add me to the list of people who have this issue.  It is true that it is beta, but it has been beta quite a while now and does not seem to be moving in the right direction.  Recorded shows, for example, didn't work on my Sharp TV when we first started using the App and they still don't work.  Is this really something Comcast is serious about?

Special Events
FIFA World Cup 2018 on Xfinity See More
Discussion stats
  • 18 replies
  • 715 views
  • 0 kudos
  • 8 in conversation