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XFinity TV App - downloading content on iOS much slower than Android

Contributor

XFinity TV App - downloading content on iOS much slower than Android

Hi,

 

I use this app when I'm at the gym.  I download shows that were recorded on my DVR to watch them offline.

 

I was using a cheapie Android tablet running Android 4.4.2.  I just switched to an iPad 3 running iOS 9.3.4 and notice when you download something it takes a really long time.  It almost seems like when the iPad goes to "sleep" the download stops working in the background. 

 

For instance, I set 5 shows to download last night.  This morning I looked and one was half done and the rest were awaiting download.  When I clicked on the half done one, I could see the percentage moving along slowly.

 

On the Android tablet, all 5 shows would have been done in under 2 hours.

 

Any thoughts?  I see others in forums online with the same issue with iOS.

 

I also use the Amazon Prime Video app and I'm not seeing these issues downloading content from there.

 

Thanks

Contributor

Re: XFinity TV App - downloading content on iOS much slower than Android

I switched back to the Android tablet.  I downloaded 10 shows and came back a few hours later and they were all done.  I'll just use the Android tablet unless I can get a good answer.

Frequent Visitor

Re: XFinity TV App - downloading content on iOS much slower than Android

I'm not trying to download shows; I'm trying to record shows on my dvr.  thanks anyway.

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