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XFINITY TV on Roku

Posted by
Service Expert

Message 1401 of 1,436
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jthrash wrote:

I have xfinity at my house and I am wondering if I can use my Roku at my camper which has a Comcast Internet account. I can receive

Xfinity streaming on my computer there, will Roku work also?


the roku will work when you are connected to your home internet only.




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Message 1402 of 1,436
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You might want to clarify that with a "maybe at home'. I can't use mine at all.

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Message 1403 of 1,436
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Thank you. I have seen a lot of conflicting reports. My question is answered.

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Message 1404 of 1,436
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Rustyben wrote:

asndad wrote:
I get HD on the Android app, on the Windows application, and on my cable box. My local channels only broadcast in HD, as required by the FCC. Yet, the Roku app only has SD, except for HBO. Also, Comcast's SD dose not "fill" the screen, another issue. I had it fixed after a three hour call to tech, then after they updated the app, boom, HD gone again. Another three hour tech call, and they tell me the Roku app will only alow HD for those paying for HD or showing an HD feed, yet many people do not have that on their bill due to agreement with Comcast, such as myself. I believe it is a programming issue. They need to get the programmer to fix it, but that person is too busy to help out customers. I understand how much Comcast dislikes their customers, hence they always have such a bad reputation.

when you see a program in SD that is 'postage stamped' (curtains all around) notice if the channel icon and captions (if turned on) appear within that 'stamp' frame. If so, the SD channel is broadcasting with AFD (automatic Format Descriptor) metadata that the broadcaster (if local) honors (processes the instructions) or ignores (postage stamp or even a square).

 

Comcast as well as other cable providers will probably process this data properly in the future during the recoding process as equipment is upgraded. If you google the AFD term there are many articles explaining it. TVLand has completed conversion but Comcast is not passing the AFD instruction to the x1 set top boxes nor to any streaming apps recoding process.

 

the purpose of AFD is to give you wide near-full screen images for older 4:3 (using pan and scan) and actual full screen for content originally in 16:9. The same SD channel showing an original movie in 2:39:1 format will appear full screen horizontally with a small top and bottom curtain even though it is in SD format. look at MeTV or Movies! or Antenna TV (usually local broadcast) to see AFD properly processed screens.


You're deflecting.

 

What we're saying is that we can watch  HD on our home sets, on the Xfinity mobile apps and in OnDemand programming but not on the Roku and you give us technical detail unrelated to the fact that the Roku app doesn't tune HD channels for us.

Posted by
Service Expert

Message 1405 of 1,436
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Posted by
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Message 1406 of 1,436
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Posted by
Service Expert

Message 1407 of 1,436
2,548 Views

pdhenry wrote:

Rustyben wrote:

asndad wrote:
I get HD on the Android app, on the Windows application, and on my cable box. My local channels only broadcast in HD, as required by the FCC. Yet, the Roku app only has SD, except for HBO. Also, Comcast's SD dose not "fill" the screen, another issue. I had it fixed after a three hour call to tech, then after they updated the app, boom, HD gone again. Another three hour tech call, and they tell me the Roku app will only alow HD for those paying for HD or showing an HD feed, yet many people do not have that on their bill due to agreement with Comcast, such as myself. I believe it is a programming issue. They need to get the programmer to fix it, but that person is too busy to help out customers. I understand how much Comcast dislikes their customers, hence they always have such a bad reputation.

when you see a program in SD that is 'postage stamped' (curtains all around) notice if the channel icon and captions (if turned on) appear within that 'stamp' frame. If so, the SD channel is broadcasting with AFD (automatic Format Descriptor) metadata that the broadcaster (if local) honors (processes the instructions) or ignores (postage stamp or even a square).

 

Comcast as well as other cable providers will probably process this data properly in the future during the recoding process as equipment is upgraded. If you google the AFD term there are many articles explaining it. TVLand has completed conversion but Comcast is not passing the AFD instruction to the x1 set top boxes nor to any streaming apps recoding process.

 

the purpose of AFD is to give you wide near-full screen images for older 4:3 (using pan and scan) and actual full screen for content originally in 16:9. The same SD channel showing an original movie in 2:39:1 format will appear full screen horizontally with a small top and bottom curtain even though it is in SD format. look at MeTV or Movies! or Antenna TV (usually local broadcast) to see AFD properly processed screens.


You're deflecting.

 

What we're saying is that we can watch  HD on our home sets, on the Xfinity mobile apps and in OnDemand programming but not on the Roku and you give us technical detail unrelated to the fact that the Roku app doesn't tune HD channels for us.


you seem to have two issues, please verify. When you tune a local channel to your city that is rebroadcast on cable and tune to that channel on the X1 is it in HD? verify the actual HD channel number if the X1 box tunes automatically to the HD version of the channel. If it is in HD, then using the Roku go to that same 'local' channel. Is it in HD? Local channels don't require the same entitlement as HD cable channels so it is a good test of the hardware. If it is not in HD sign out on the Roku and unplug it from power, remove power from the TV and any switcher for HDMI. plug them all back in and log back in to your Roku. does that channel now appear in HD (the local HD version of the channel)?




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Posted by
Service Expert

Message 1408 of 1,436
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kd5dmq wrote:

Hi Dan,

 

I have the same issue and am currently on the phone with the internet support team. They first asked me to contact Roku and then after I pressed told me that the Xfinity TV Beta app on Roku had been discontinued. Is this accurate?


you did not hit the quote button so no way to determine your actual issue. The Roku Beta app is running and has not stopped.




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Posted by
Contributor

Message 1409 of 1,436
2,501 Views
I can not talk for others, but on my account, I have a "regular" HD box, not X1. I tune to all available channels in the HD range, as it does not "automatically" tune in HD channels. My Android app tunes in HD channels. My computer, Windows machine, tunes in HD. My Roku app will not tune HD, not even local channels. My local channels only broadcast in HD, so Comcast downgrades the signal to SD. My account has free HD, per agreement to get me to sign up for another year. There is no line item on the bill for HD. I was told, after three more hours on the phone with technical support, that if your bill dose not show HD, dose not matter if it is included in your plan or not, you will not get HD on the app. This is just plain dumb. I do not do their billing, but negotiated free HD. I should get HD, regardless if it is on the bill or not.
Posted by
Regular Contributor

Message 1410 of 1,436
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***UPDATE 03/22/2017***
 
The following updates will be made on 04/10/2017 on the Roku Version 2.0.x release:
 

  • The XFINITY TV Roku App will be renamed to XFINITY Stream Beta app on Roku
  • XFINITY customers will now have access to and be able to view purchases
  • University access/support

So, it's April 10th.

 

Did any of the above happen?

 

Are our older Roku's getting closer to being usable with the app?

 

Are we getting closer to a definitive answer if we are going to be charged to use the app?

 

Answers from official Comcast reps only please. No speculation or guesses.

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Message 1411 of 1,436
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workerdummy wrote:

***UPDATE 03/22/2017***
 
The following updates will be made on 04/10/2017 on the Roku Version 2.0.x release:
 

  • The XFINITY TV Roku App will be renamed to XFINITY Stream Beta app on Roku
  • XFINITY customers will now have access to and be able to view purchases
  • University access/support

So, it's April 10th.

 

Did any of the above happen?

 

Are our older Roku's getting closer to being usable with the app?

 

Are we getting closer to a definitive answer if we are going to be charged to use the app?

 

Answers from official Comcast reps only please. No speculation or guesses.


Also, any chance 'XFINITY Customers' also includes the Internet Only folks, or do people still need a cable subscription at this time to help continue testing the streaming app?

Posted by
Service Expert

Message 1412 of 1,436
2,237 Views

DKPeppard wrote:

workerdummy wrote:

***UPDATE 03/22/2017***
 
The following updates will be made on 04/10/2017 on the Roku Version 2.0.x release:
 

  • The XFINITY TV Roku App will be renamed to XFINITY Stream Beta app on Roku
  • XFINITY customers will now have access to and be able to view purchases
  • University access/support

So, it's April 10th.

 

Did any of the above happen?

 

Are our older Roku's getting closer to being usable with the app?

 

Are we getting closer to a definitive answer if we are going to be charged to use the app?

 

Answers from official Comcast reps only please. No speculation or guesses.


Also, any chance 'XFINITY Customers' also includes the Internet Only folks, or do people still need a cable subscription at this time to help continue testing the streaming app?


see Official employee on post 1251 on this same thread. 




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Posted by
Administrator

Message 1413 of 1,436
2,107 Views

workerdummy wrote:

***UPDATE 03/22/2017***
 
The following updates will be made on 04/10/2017 on the Roku Version 2.0.x release:
 

  • The XFINITY TV Roku App will be renamed to XFINITY Stream Beta app on Roku
  • XFINITY customers will now have access to and be able to view purchases
  • University access/support

So, it's April 10th.

 

Did any of the above happen?

 

Are our older Roku's getting closer to being usable with the app?

 

Are we getting closer to a definitive answer if we are going to be charged to use the app?

 

Answers from official Comcast reps only please. No speculation or guesses.


This update does not specifically mention that the Xfinity Stream app will be allowed to work on those older Roku devices. You will notice a complete list of compatible devices on the main post of this thread. If anything changes or any additional devices are added to that list, we will be sure to update the main post with that information. 

 

As for cost, there is no word yet. As mentioned in the main post, we are still in Beta trials. If there are any updates or word about changes to prices, you will notice that it will be included in any updates on the main post. 




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Posted by
Problem Solver

Message 1414 of 1,436
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Rustyben wrote:

DKPeppard wrote:

workerdummy wrote:

***UPDATE 03/22/2017***
 
The following updates will be made on 04/10/2017 on the Roku Version 2.0.x release:
 

  • The XFINITY TV Roku App will be renamed to XFINITY Stream Beta app on Roku
  • XFINITY customers will now have access to and be able to view purchases
  • University access/support

So, it's April 10th.

 

Did any of the above happen?

 

Are our older Roku's getting closer to being usable with the app?

 

Are we getting closer to a definitive answer if we are going to be charged to use the app?

 

Answers from official Comcast reps only please. No speculation or guesses.


Also, any chance 'XFINITY Customers' also includes the Internet Only folks, or do people still need a cable subscription at this time to help continue testing the streaming app?


see Official employee on post 1251 on this same thread. 


Not sure how this answer qualifies as a proper answer to DKPeppard's question, especially coming from a "Xfinity Forum Expert". Post 1251 refers to an auto HD issue, not having anything to do with requiring a cable subscription to use the Roku app.

 

Here is an image of post 1251 to show this:

1251.jpg

Much easier to give a link (message 1251) to the post your are referring to, than to make the user search for what you posted. Not even sure why a forum admin kudoed the post being that the information was wrong.

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Message 1415 of 1,436
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Roku announced an upgrade to its OS today, so that's probably why the Xfinity Stream App Beta for Roku is supposed to debut this week. Hopefully just a day or two time lag from the announced 4/10 date.

Posted by
Regular Contributor

Message 1416 of 1,436
1,994 Views

marjsdad wrote:

Roku announced an upgrade to its OS today, so that's probably why the Xfinity Stream App Beta for Roku is supposed to debut this week. Hopefully just a day or two time lag from the announced 4/10 date.


I doubt the two upgrades are connected. It could take as long as June for your Roku to update to the new version.

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Message 1417 of 1,436
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So it's April 11th and I'm still on 1.1.6. When is 2.0.X coming? The original post still says April 10.
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Message 1418 of 1,436
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Just checked. Version 2.0.5 

Posted by
Service Expert

Message 1419 of 1,436
1,926 Views

HowAboutThisOne wrote:

Rustyben wrote:

DKPeppard wrote:

workerdummy wrote:

***UPDATE 03/22/2017***
 
The following updates will be made on 04/10/2017 on the Roku Version 2.0.x release:
 

  • The XFINITY TV Roku App will be renamed to XFINITY Stream Beta app on Roku
  • XFINITY customers will now have access to and be able to view purchases
  • University access/support

So, it's April 10th.

 

Did any of the above happen?

 

Are our older Roku's getting closer to being usable with the app?

 

Are we getting closer to a definitive answer if we are going to be charged to use the app?

 

Answers from official Comcast reps only please. No speculation or guesses.


Also, any chance 'XFINITY Customers' also includes the Internet Only folks, or do people still need a cable subscription at this time to help continue testing the streaming app?


see Official employee on post 1251 on this same thread. 


Not sure how this answer qualifies as a proper answer to DKPeppard's question, especially coming from a "Xfinity Forum Expert". Post 1251 refers to an auto HD issue, not having anything to do with requiring a cable subscription to use the Roku app.

 

Here is an image of post 1251 to show this:

1251.jpg

Much easier to give a link (message 1251) to the post your are referring to, than to make the user search for what you posted. Not even sure why a forum admin kudoed the post being that the information was wrong.


Post 1251 points out that for the Roku beta that the charge for the service (and therefore a rate code) must be on the account to get HD for Roku (at least for the beta program). It was asked and addressed in that post by an Official Employee. 




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Posted by
Problem Solver

Message 1420 of 1,436
1,883 Views

Rustyben wrote:

HowAboutThisOne wrote:

Rustyben wrote:

DKPeppard wrote:


Also, any chance 'XFINITY Customers' also includes the Internet Only folks, or do people still need a cable subscription at this time to help continue testing the streaming app?


see Official employee on post 1251 on this same thread. 


Not sure how this answer qualifies as a proper answer to DKPeppard's question, especially coming from a "Xfinity Forum Expert". Post 1251 refers to an auto HD issue, not having anything to do with requiring a cable subscription to use the Roku app.

 

Here is an image of post 1251 to show this:

1251.jpg

Much easier to give a link (message 1251) to the post your are referring to, than to make the user search for what you posted. Not even sure why a forum admin kudoed the post being that the information was wrong.


Post 1251 points out that for the Roku beta that the charge for the service (and therefore a rate code) must be on the account to get HD for Roku (at least for the beta program). It was asked and addressed in that post by an Official Employee. 


SMH. I know what post 1251 states, I even posted a screen grab to show it. DKPeppard asked if the Roku beta app would now be open to "Xfinity Internet ONLY" customers.  DKPeppard didn't ask about not getting HD channels. Not sure what else I can say about this.

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Message 1421 of 1,436
1,844 Views

STREAM TV App for Roku is missing a crucial TV Listings filter.  Favorites.  When is this feature coming to the Steam TV App?

Posted by
Service Expert

Message 1422 of 1,436
1,811 Views

Aikitroyw wrote:

STREAM TV App for Roku is missing a crucial TV Listings filter.  Favorites.  When is this feature coming to the Steam TV App?


the Roku app is in beta and features are being added as they are developed and approved for beta. Please be patient during this beta period.




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Posted by
Regular Contributor

Message 1423 of 1,436
1,750 Views

Both the Roku Express+ and the Stream app updated this morning.

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Message 1424 of 1,436
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So I have version 2.0.5, almost none of the non-premium live channels are in HD (they all were a while back). I think now, all the premium live channels are back in HD.

 

For on demand, none of the content is is HD (I have HBO, Showtime, Cinemax, Xfinity Streampix).

 

I don't have the "HD Technology fee" on my account.

 

Of course, the HBO and Showtime content is in HD on the Roku when I use HBO Go and Showtime Anytime.

 

When I use the Xfinity Stream app on the tablet/phone, all of the live and on demand content is in HD.

 

Is this what is intended? If so, why is the on demand content in SD (it's my only app to watch Streampix and Cinemax) versus HD on a tablet?

Posted by
Service Expert

Message 1425 of 1,436
1,274 Views

Anon173869 wrote:

So I have version 2.0.5, almost none of the non-premium live channels are in HD (they all were a while back). I think now, all the premium live channels are back in HD.

 

For on demand, none of the content is is HD (I have HBO, Showtime, Cinemax, Xfinity Streampix).

 

I don't have the "HD Technology fee" on my account.

 

Of course, the HBO and Showtime content is in HD on the Roku when I use HBO Go and Showtime Anytime.

 

When I use the Xfinity Stream app on the tablet/phone, all of the live and on demand content is in HD.

 

Is this what is intended? If so, why is the on demand content in SD (it's my only app to watch Streampix and Cinemax) versus HD on a tablet?


per post earlier in the thread http://forums.xfinity.com/t5/Stream-TV-App/XFINITY-TV-on-Roku/m-p/2879656#M6493 the beta Roku app will not play all HD channels unless there is a charge (rate code) on the customer account for HD. Remember, this is a beta program and not all features may be available on the Roku.




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Message 1426 of 1,436
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All of the HD channels which I have watched display correctly.  ESPN HD, however, displays with a "shrunken" picture.  Note that if I use the Xfinity Streaming app on my iPad to watch ESPN, the picture displays correctly.  the following photos show ESPN HD and another HD channel.

 

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Message 1427 of 1,436
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I am having trouble accessing live tv on my roku. I have installed the xfinity stream beta channel on roku and activation was successful. When I go to the channel home screen I see 5 options: saved, Live TV, On Demand, Search and Settings. When I try to access Live TV, I get an error message: "Sorry! something went wrong. Please try again later." In the bottom left of the screen it says "(Error getChannelMap.400)". 

 

Where am I going wrong?

Posted by
Frequent Visitor

Message 1428 of 1,436
526 Views
It keeps telling me I have to be on our network... and we're on our network. The Roku box hasn't moved, haven't added any new network equipment. 🤷🏼‍♂️
Posted by
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Message 1429 of 1,436
523 Views
Everything was working fine until the update.
Posted by
Regular Contributor

Message 1430 of 1,436
485 Views

I've given up on the app. I'm not going to pay for a limited functionality app that will also require me to buy and replace 3 perfectly good Roku boxes. I'm especially not going to spend the money with the number of outages and connection crashes increasing to the point that I'm ready to pay the early termination fee and dump Comcast.

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Message 1431 of 1,436
476 Views

agordo81 wrote:
Everything was working fine until the update.


Same here.  The app was working fine until the latest update, now it loses the signal and freezes.

Posted by
Contributor

Message 1432 of 1,436
460 Views
It's not you, it's the app. It has been getting worse with each new "update". I yhink they are trying to make it so bad that they can say "we tried" then just drop the entire thing.
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Message 1433 of 1,436
432 Views

I was also enjoying the app until the update on 4-10.  The message I get now gives me the impression that I need to be connected to an Xfinity brand modem/router for it to work, but of course I have my own modem and router.  When I get home I'll try again and if it fails I'll post the exact message.

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Visitor
Message 1434 of 1,436
338 Views
Why do I need to authenticate every time I want to use the app? Plus, why is the weather channel not available?
Posted by
Official Employee

Message 1435 of 1,436
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Flyskimmy wrote:

I was also enjoying the app until the update on 4-10.  The message I get now gives me the impression that I need to be connected to an Xfinity brand modem/router for it to work, but of course I have my own modem and router.  When I get home I'll try again and if it fails I'll post the exact message.


Sorry you're having trouble. You do not need to use an XFINITY modem - you can use your own. The "not on my home network" issue is more common with customer owned modems. It can typically be resolved by calling us at 800-XFINITY and ensuring that your "modem has been assigned to an outlet" on your account.

 

I would expect that you'd have the same issue accessing the in-home (not "TV Go") content with the Stream website or mobile apps.  HTTPS://tv.xfinity.com




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Message 1436 of 1,436
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For the last week, I have been unable to receive ABC on my roku app. When I turn channel 13 on, I receive WAGV which is channel 14 and yes I have check channel 14. The programs are on that channel as they are scheduled to be. The only problem I can find is ABC and that includes both the regular and the HD channel.