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XFINITY TV STREAM

Contributor

XFINITY TV STREAM

WHEN I WATCH PROGRAMS ON MY XFINITY TV STREAM APP I KEEP LOSING MY INTERNET CONNECTION AND CANT CONTINUE TO WATCH ANYTHING

Service Expert

Re: XFINITY TV STREAM


goldengirl12 wrote:

WHEN I WATCH PROGRAMS ON MY XFINITY TV STREAM APP I KEEP LOSING MY INTERNET CONNECTION AND CANT CONTINUE TO WATCH ANYTHING


what device (iphone, ipad, android phone/tablet, desk/laptop) are you using? how is it connected? (ethernet or wifi)




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Contributor

Re: XFINITY TV STREAM

I have a LG5 smart phone a kindle tablet
Have a wireless connection
Service Expert

Re: XFINITY TV STREAM


goldengirl12 wrote:
I have a LG5 smart phone a kindle tablet
Have a wireless connection

Does this happen at home too while near your home wifi router? what you describe is a failure of your phone to keep or stay connected to your wifi.




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Contributor

Re: XFINITY TV STREAM

Yes near router and iphone and kindle are new this only happened recently
Service Expert

Re: XFINITY TV STREAM


goldengirl12 wrote:
Yes near router and iphone and kindle are new this only happened recently

you mentioned that the Wi-Fi cut off. What makes you think the Wi-Fi is cutting off itself?jg




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Contributor

Re: XFINITY TV STREAM

Because one second its on the next I lose internet connection
Service Expert

Re: XFINITY TV STREAM


goldengirl12 wrote:
Because one second its on the next I lose internet connection

do you get an error message from the stream app? live linear channels  requires that you are on the home internet. I did a test watching TV land with iPhone. Started watching live, changed wifi to off and it continued playing for 2-3 minutes then switched to tvgo version of TVland (in HD no less, wonder why mine is not in HD on the TV). no error or loss of wifi. 




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Service Expert

Re: XFINITY TV STREAM


goldengirl12 wrote:
Because one second its on the next I lose internet connection

When I have connection issues with my smartphone, I check its network settings to be sure I am still connected to my gateway's SSID.




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Official Employee

Re: XFINITY TV STREAM

Hello goldengirl12, are you still having issues with your app losing connection with your internet? If so I am happy to assist you with your connection. Can you please run a speed test and share your results? 




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Contributor

Re: XFINITY TV STREAM

It is
19.2 download speed
6.0 upload speed why does it say in Detroit. I live in maryland
Official Employee

Re: XFINITY TV STREAM

Thank you for that information goldengirl12, I can look into this for you. Can you please send me a private message with your full street address, account number, and the name on the account? I will make sure your settings are correct so that they don’t read your location as Detroit.

 




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Contributor

Re: XFINITY TV STREAM

Do you work for comcast and why did you say private message
Service Expert

Re: XFINITY TV STREAM


goldengirl12 wrote:
Do you work for comcast and why did you say private message

yes he is official (red username in forum, and black signature banner at bottom that says Official employee. Private message is not shown nor available for other users of the forum (hence "private").




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Contributor

Re: XFINITY TV STREAM

I'm confused why does it say Detroit and Do You? Work for comcast

Official Employee

Re: XFINITY TV STREAM


goldengirl12 wrote:
It is
19.2 download speed
6.0 upload speed why does it say in Detroit. I live in maryland

I see that you subscribe to 100MB Internet service but recently ran 2 speed tests at http://speedtest.xfinity.com.  One of them gave you 115Mbps (good) while the other gave you about 29Mbps (not good). If for that 2nd test, you were close enough to your modem for good connectivity, that would point to slow internet issues. 

 

You can find troubleshooting tips for slow internet here: https://www.xfinity.com/support/internet/troubleshooting-your-connection/

 

This doesn't appear to be specific/related to the Stream app, rather your Internet service.

 

Best,
ComcastDan




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