Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,667,279

members

34

online now

1,838,629

discussions

Back to Top

XFINITY TV STREAM

Posted by
Contributor

Message 1 of 16
352 Views

WHEN I WATCH PROGRAMS ON MY XFINITY TV STREAM APP I KEEP LOSING MY INTERNET CONNECTION AND CANT CONTINUE TO WATCH ANYTHING

15 REPLIES
Posted by
Service Expert

Message 2 of 16
344 Views

goldengirl12 wrote:

WHEN I WATCH PROGRAMS ON MY XFINITY TV STREAM APP I KEEP LOSING MY INTERNET CONNECTION AND CANT CONTINUE TO WATCH ANYTHING


what device (iphone, ipad, android phone/tablet, desk/laptop) are you using? how is it connected? (ethernet or wifi)




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Posted by
Contributor

Message 3 of 16
327 Views
I have a LG5 smart phone a kindle tablet
Have a wireless connection
Posted by
Service Expert

Message 4 of 16
310 Views

goldengirl12 wrote:
I have a LG5 smart phone a kindle tablet
Have a wireless connection

Does this happen at home too while near your home wifi router? what you describe is a failure of your phone to keep or stay connected to your wifi.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Posted by
Contributor

Message 5 of 16
298 Views
Yes near router and iphone and kindle are new this only happened recently
Posted by
Service Expert

Message 6 of 16
289 Views

goldengirl12 wrote:
Yes near router and iphone and kindle are new this only happened recently

you mentioned that the Wi-Fi cut off. What makes you think the Wi-Fi is cutting off itself?jg




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Posted by
Contributor

Message 7 of 16
282 Views
Because one second its on the next I lose internet connection
Posted by
Service Expert

Message 8 of 16
280 Views

goldengirl12 wrote:
Because one second its on the next I lose internet connection

do you get an error message from the stream app? live linear channels  requires that you are on the home internet. I did a test watching TV land with iPhone. Started watching live, changed wifi to off and it continued playing for 2-3 minutes then switched to tvgo version of TVland (in HD no less, wonder why mine is not in HD on the TV). no error or loss of wifi. 




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Posted by
Service Expert

Message 9 of 16
268 Views

goldengirl12 wrote:
Because one second its on the next I lose internet connection

When I have connection issues with my smartphone, I check its network settings to be sure I am still connected to my gateway's SSID.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Posted by
Official Employee

Message 10 of 16
225 Views

Hello goldengirl12, are you still having issues with your app losing connection with your internet? If so I am happy to assist you with your connection. Can you please run a speed test and share your results? 




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Posted by
Contributor

Message 11 of 16
215 Views
It is
19.2 download speed
6.0 upload speed why does it say in Detroit. I live in maryland
Posted by
Official Employee

Message 12 of 16
213 Views

Thank you for that information goldengirl12, I can look into this for you. Can you please send me a private message with your full street address, account number, and the name on the account? I will make sure your settings are correct so that they don’t read your location as Detroit.

 




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Posted by
Contributor

Message 13 of 16
210 Views
Do you work for comcast and why did you say private message
Posted by
Service Expert

Message 14 of 16
193 Views

goldengirl12 wrote:
Do you work for comcast and why did you say private message

yes he is official (red username in forum, and black signature banner at bottom that says Official employee. Private message is not shown nor available for other users of the forum (hence "private").




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Posted by
Contributor

Message 15 of 16
183 Views

I'm confused why does it say Detroit and Do You? Work for comcast

Posted by
Official Employee

Message 16 of 16
177 Views

goldengirl12 wrote:
It is
19.2 download speed
6.0 upload speed why does it say in Detroit. I live in maryland

I see that you subscribe to 100MB Internet service but recently ran 2 speed tests at http://speedtest.xfinity.com.  One of them gave you 115Mbps (good) while the other gave you about 29Mbps (not good). If for that 2nd test, you were close enough to your modem for good connectivity, that would point to slow internet issues. 

 

You can find troubleshooting tips for slow internet here: https://www.xfinity.com/support/internet/troubleshooting-your-connection/

 

This doesn't appear to be specific/related to the Stream app, rather your Internet service.

 

Best,
ComcastDan




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon