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XFINITY TV STREAM APP

Contributor

XFINITY TV STREAM APP

WHEN I USE THE XFINITY TV STREAM APP  I LOSE CONNECTION

Service Expert

Re: XFINITY TV STREAM APP


goldengirl12 wrote:

WHEN I USE THE XFINITY TV STREAM APP  I LOSE CONNECTION


is this an apple device (iOS) or android device? a roku?




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Contributor

Re: XFINITY TV STREAM APP

Its my smart phone and my kindle fire tablet
Service Expert

Re: XFINITY TV STREAM APP


goldengirl12 wrote:
Its my smart phone and my kindle fire tablet

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread or via Private Message from a Comcast Official Employee.




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Official Employee

Re: XFINITY TV STREAM APP

Hi goldengirl12. Have you made sure the apps on both devices are updated? Are you able to stream content via the website normally? 




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Contributor

Re: XFINITY TV STREAM APP

The app is updated. I haven't tried it on my laptop yet
Contributor

Re: XFINITY TV STREAM APP

My problem isn't solved
Contributor

Re: XFINITY TV STREAM APP

I made a mistake the problem is not solved

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