Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,727,861

members

69

online now

1,889,641

discussions

Back to Top

XFINITY TV STREAM APP

Posted by
Contributor

Message 1 of 8
439 Views

WHEN I USE THE XFINITY TV STREAM APP  I LOSE CONNECTION

7 REPLIES
Posted by
Service Expert

Message 2 of 8
418 Views

goldengirl12 wrote:

WHEN I USE THE XFINITY TV STREAM APP  I LOSE CONNECTION


is this an apple device (iOS) or android device? a roku?




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Posted by
Contributor

Message 3 of 8
411 Views
Its my smart phone and my kindle fire tablet
Posted by
Service Expert

Message 4 of 8
399 Views

goldengirl12 wrote:
Its my smart phone and my kindle fire tablet

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread or via Private Message from a Comcast Official Employee.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Posted by
Official Employee

Message 5 of 8
381 Views

Hi goldengirl12. Have you made sure the apps on both devices are updated? Are you able to stream content via the website normally? 




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Posted by
Contributor

Message 6 of 8
373 Views
The app is updated. I haven't tried it on my laptop yet
Posted by
Contributor

Message 7 of 8
367 Views
My problem isn't solved
Posted by
Contributor

Message 8 of 8
356 Views

I made a mistake the problem is not solved