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XFINITY Stream on Roku

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Message 1701 of 1,717
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Rustyben wrote:

BetaUser wrote:

The first time I setup the Xfinity Stream on Roku it worked perfectly.  However, the next day it did not work anymore.  There was an error received that would not allow me to view the channels.

The error code is "DRM.-3"  Please assist


from my post just above yours... please logout of the app, Then uninstall it (again). then remove the Roku for 30+ seconds and plug it back in. reinstall, login again. Does the app work now?


Unfortunately, this solution did not work for me on any of our Roku Ultras. I still get the DRM-3 error after about 6 minutes of watching.

 

More details in another thread here: http://forums.xfinity.com/t5/Stream-TV-App/Roku-xfinity-stream-beta-Error-DRM-3/m-p/2978698#M9915

 

Please let me know what else we can try. We are now paying for the XFinity Stream service with the extra Entertainment pack, but cannot watch any shows reliably at this time on any of our Roku devices.

 

Thank you.

Posted by
Service Expert

Message 1702 of 1,717
793 Views

KLAttleboro wrote:

Up until last week, my Roku with the Xfinity Beta app was fine. Now it connects and after about 5 minutes, goes back to the Roku home screen. When you reconnect the same thing happens. This has been, as I said, going on since about last week. What is up?  It was fine before this. Is anyone else having this problem? Other channels function just fine.


try unplugging from the HDMI jack and after 30 seconds reconnect. working now?




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Posted by
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Message 1703 of 1,717
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Hello anilkumarkar, you do not need to have rented equipment from Comcast for your app on the Roku to read that you're connected to your home network. Please reboot your modem, and restart your Roku then make sure your home Wi-Fi is selected as the data source in order to clear up the "in home error message".




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Posted by
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Message 1704 of 1,717
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DKPeppard wrote:

Rustyben wrote:

BetaUser wrote:

The first time I setup the Xfinity Stream on Roku it worked perfectly.  However, the next day it did not work anymore.  There was an error received that would not allow me to view the channels.

The error code is "DRM.-3"  Please assist


from my post just above yours... please logout of the app, Then uninstall it (again). then remove the Roku for 30+ seconds and plug it back in. reinstall, login again. Does the app work now?


Unfortunately, this solution did not work for me on any of our Roku Ultras. I still get the DRM-3 error after about 6 minutes of watching.

 

More details in another thread here: http://forums.xfinity.com/t5/Stream-TV-App/Roku-xfinity-stream-beta-Error-DRM-3/m-p/2978698#M9915

 

Please let me know what else we can try. We are now paying for the XFinity Stream service with the extra Entertainment pack, but cannot watch any shows reliably at this time on any of our Roku devices.

 

Thank you.


Per my post here: http://forums.xfinity.com/t5/Stream-TV-App/Roku-xfinity-stream-beta-Error-DRM-3/m-p/2979399#M9936

 

'So last night we tried watching a couple of the same shows again on one of our Roku Ultras. We were able to watch two full episodes of Garage Rehap on Discovery, and about 30 minutes of First 48 on A&E with no DRM errors.

Not sure if Comcast did something on their end, but this was a plesant surprise.

For reference we had not rebooted our Rokus at all. They were all in the same state as when we previously received the DRM. -3 errors.'

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Message 1705 of 1,717
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I called to check on what package deals were available and learned about the Xfinity Steam app for Roku.  As we already have Roku boxes, so I was excited to try it out.  It was nice to be able to watch live TV and recorded shows, but there are some big usability issues to sort out before it can be a solid replacement for the regular boxes.

First, the interface for finding shows/channels is slow and combersome.  Scrolling through the full list of channels is an annoying way to find what you want.  The standard grid view doesn't seem to be a good fit for the platform.  The categories are a bit of a help (when they work, nothing is loading currently), but there aren't enough to cover everything, and losing the sidebar view of active sports games is disapointing.  Entering channels by name/number is buried and awkward to input.  Supporting a list of favorite channels would help here, as would a proper search or supporting text/number entry from the Roku remote app.  It sort of works, but the text didn't show up until I entered another button on screen.  Likewise, the "Browse" section needs better search capabilities as well.  

Next, skipping forward/backward in a recoded program is pretty terrible.  There is no thumbnail showing what is going on, so you have to blindly guess.  Look at how Netflix or HBO handles scrubbing, it works wonderfully.

Related, there appears to be no way to pause or scrub while watching live TV.  That is a step backwards from the standard set top box.

A minor annoyance, channels that aren't available in HD only show up as 4/3 with black bars on the side.  On the normal box, you can choose how to zoom/stretch to fill the screen.  This is annoying on old shows that faked wide screen with bars on the top and bottom.  The result is a shrunken picture and no way to change it.

On top of all that, while looking for the place to leave this feedback I learned that the app will cost nearly the same as having the regular boxes once the app leaves beta status.  And it won't work outside of my house on a trip or anything.  Seems like either the charge is for the service, so it shouldn't matter where I use it, or the charge is for the hardware, so if I use my own I shouldn't pay it.

The app is a great idea, and shows promise, but has quite a ways to go in terms of functionality to be really competetive, and hopefully they reconsider charging customers to use our own hardware.  They want people watching and push things like streaming on your phone, why put a barrier in front between eyeballs and the content here?

Posted by
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Message 1706 of 1,717
465 Views

The past week I've had to reauthorize for DRM errors probably 10 or more times, pretty much every single time I've opened the app. This really needs to be fixed and makes using the app incredibly annoying. Even trying to open it only a couple of hours later it will give a DRM error and force me to reauthorize.

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Message 1707 of 1,717
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I don't think these errors have anything to do with the Roku Xfinity app itself, but rather with whatever server Xfinity is using to authorize access to content, which they don't appear to be able to keep running properly.  While the mysterious "DRM: -3" error is happening, it appears that one can access none of the other bundled subscription offerings.

Attempting to watch tonight's recording of American Horror Story (as recorded by the X1 cloud DVR) returned the dreaded "DRM: -3" error, so the logical next choice would be to watch it on FXNow (which is bundled and normally works fine).  However, the FXNow app will suddenly pretend to know nothing about the arrangement.  As do pretty much any other premium channel streaming apps.  At any other time these will work just fine but what's happening simply reeks of the problem being whatever authorization mechanism Xfinity is using is falling over and not authorizing anyone to access anything.

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Message 1708 of 1,717
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I hope that one of the Comcast employees actually responds and solves my problem -- in the next 24 hours -- because otherwise I will  DUMP COMCAST and switch to Verizon Fios.  

 

Comcast phone support is grossly incompetent.   And this thread goes on for 35 pages which demonstrates how bad the app is; how many customers are angry at your incompetence; and how your apps and equipment don't work.

 

I have called about this no less than 4 times, and the tech support staff has absolutely no idea that there is such an app or what to do.

 

The line "HD Technology Fee" appears on my bill.  As for the recommendation to call tech support and "verify that the Roku is added to your account 'on an outlet' " -- tech support says that is flatly wrong and does not apply.

 

With this level of incompetence, what should I do?  

 

Here is my problem -- when using the beta version of the Xfinity Stream app for Roku:

 

When I click on LIVE TV -- I get this error message -- Error getChannelMap.400

 

When I click on BROWSE -- I get this error message -- Error onChannelListFetched.400

 

I HAVE TRIED TWO DIFFERENT ROKU ULTRA UNITS AND THEY BOTH GET THESE ERROR MESSAGES.  So there is no need to tell me to delete the app and reinstall it.  Done that.  There is no need to tell me to unplug the Roku and log back in.  Done that, with two different units.  There is no need to tell me to check for the HD line on my bill.  Done.

 

So what is a customer to do when Comcast tech support is so incompetent that 4 different tech support staffers have no clue what this is about or how to fix it?  What is a customer to do when Comcast tech support says that the recommendations in this forum are flatly wrong?

 

Verizon Fios looks better and better.  That is my conclusion.

 

I am out of patience, so Comcast has 24 hours to respond and fix the issue.  Otherwise I am gone.

 

As for everyone else who reads this thread, you should do the same -- DUMP COMCAST -- unless you a glutton for punishment.

 

Posted by
Service Expert

Message 1709 of 1,717
250 Views

Never_Works wrote:

I hope that one of the Comcast employees actually responds and solves my problem -- in the next 24 hours -- because otherwise I will  DUMP COMCAST and switch to Verizon Fios.  

 

Comcast phone support is grossly incompetent.   And this thread goes on for 35 pages which demonstrates how bad the app is; how many customers are angry at your incompetence; and how your apps and equipment don't work.

 

I have called about this no less than 4 times, and the tech support staff has absolutely no idea that there is such an app or what to do.

 

The line "HD Technology Fee" appears on my bill.  As for the recommendation to call tech support and "verify that the Roku is added to your account 'on an outlet' " -- tech support says that is flatly wrong and does not apply.

 

With this level of incompetence, what should I do?  

 

Here is my problem -- when using the beta version of the Xfinity Stream app for Roku:

 

When I click on LIVE TV -- I get this error message -- Error getChannelMap.400

 

When I click on BROWSE -- I get this error message -- Error onChannelListFetched.400

 

I HAVE TRIED TWO DIFFERENT ROKU ULTRA UNITS AND THEY BOTH GET THESE ERROR MESSAGES.  So there is no need to tell me to delete the app and reinstall it.  Done that.  There is no need to tell me to unplug the Roku and log back in.  Done that, with two different units.  There is no need to tell me to check for the HD line on my bill.  Done.

 

So what is a customer to do when Comcast tech support is so incompetent that 4 different tech support staffers have no clue what this is about or how to fix it?  What is a customer to do when Comcast tech support says that the recommendations in this forum are flatly wrong?

 

Verizon Fios looks better and better.  That is my conclusion.

 

I am out of patience, so Comcast has 24 hours to respond and fix the issue.  Otherwise I am gone.

 

As for everyone else who reads this thread, you should do the same -- DUMP COMCAST -- unless you a glutton for punishment. 


Hi, I'm a customer like you but have no Roku. The Roku is a beta program and strictly voluntary and has no charge at the moment. This mega-thread is to keep all the beta Roku Stream posts in one area. The 400 code appears to be a reply from the Comcast web page meaning the standard request for a web page (data) failed or was corrupted in transit. Many issues could affect this from ambient noise in the RF spectrum, crowded RF band being used by the router, low signal level, etc. 

      The normal logout, uninstall, unplug, reinstall, and login is unlikely to fix that problem. More likely is that the Roku can't reliably (at the time) access the internet. If the problem happens often, moving the router closer to the Roku, using a range extender, repeater, or other access point nearer to the Roku might work as would an ethernet connection if available.




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Message 1710 of 1,717
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The below statement is erroneous, and like everyone else at Comcast, puts the blame on the other company's device, rather than accepting responsibility for pushing a defective Comcast product that results in 35 pages of complaints.  This is the standard by which bogus companies operate -- blame the other guy instead of taking responsibility for your own failed products.

 

You said "More likely is that the Roku can't reliably (at the time) access the internet."  You suggest using ethernet.

 

The Roku is already connected through ethernet.  No wireless signal.  The internet works just fine on all devices in my home, which are a combination of hardwired and wireless.

 

The main point is that other apps work just fine on the Roku, and they are downloading 4K HDR movies.  There is not a single stutter or pause with those apps when watching data intensive 4k movies.  Apps that are part of Tivo also work very well with no problems.

 

The Roku Ultra works just fine, and in fact has excellent performance with any other app, like Netflix, Amazon, or Vudu.

 

Only one app fails, and that is the Xfinity app.  So let's put the blame where it belongs -- solidly on Comcast for pushing a profoundly flawed and defective app.

 

No wonder millions of people are dumping Comcast and cutting the cord.  A company that produces garbage like this app does not deserve our support, let alone our money.

 

I am still waiting for a Comcast employee to respond.

 

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Message 1711 of 1,717
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Today I noticed that while streaming live TV on Roku, while I am watching a channel, a few minutes later it knocks back to the main Roku menu.  We've also noticed internet interruptions with our WiFi connection.   Is there being maintenance done locally (southern Franklin County, PA)

Posted by
Service Expert

Message 1712 of 1,717
185 Views

sheilacats wrote:

Today I noticed that while streaming live TV on Roku, while I am watching a channel, a few minutes later it knocks back to the main Roku menu.  We've also noticed internet interruptions with our WiFi connection.   Is there being maintenance done locally (southern Franklin County, PA)


Hi, I moved your post to the Roku mega-thread. If you use the Xfinity My Account app it will tell you when you open it about any service maintenance being done in your area as well as reported outages. you might try unplugging and after 30 seconds or so reconnecting the Roku to the power and TV HDMI port (a hard reboot). 




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Message 1713 of 1,717
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Noticed yesterday that the shows are not updating. Meaning DC's Legends of Tomorrow says there are 4 episodes but when you click on it only 1 episode is there from Season 3, last week, and two season 2 episodes. This weeks episode is not there. The same with NCIS and Bull tv show.. 

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Message 1714 of 1,717
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DavidLat wrote:

Noticed yesterday that the shows are not updating. Meaning DC's Legends of Tomorrow says there are 4 episodes but when you click on it only 1 episode is there from Season 3, last week, and two season 2 episodes. This weeks episode is not there. The same with NCIS and Bull tv show.. 


if you are speaking of recordings do the recordings you are missing show up on the home X1 equipment? do the missing episodes show up on the streaming website or on a smart device using the Xfinity Stream TV app?




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Message 1715 of 1,717
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Roku keeps cutting out after a few minutes while using the Xfinity Beta App no matter what Xfinity channel is on, especially QVC and HSN. Sometimes there is no error code, and sometimes there is. However, the other Roku non-Xfinity Beta App channels are fine including QVC and HSN. What is the problem? I did the remove/unistall/re-authorize. 

 

I guess Comcast is getting ready to charge us for the app use on Roku, so they are doing this so we don't use it now? We still have to pay for Comcast service in order to use the app at all, and the FTC and FCC should be involved in approving any Comcast charges. 

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Message 1716 of 1,717
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ESPN network channels are blocked on all of my Roku devices via Xfinity Stream app...displays the vertical rainbow bars, no sound.  No problems watching ESPN on X1 box or via ESPN app on Roku.  So I have to watch ESPN via ESPN app instead of via Xfinity Stream App on Roku (which is what I'll do if Comcast begins charging me an access fee after the beta is over).  Also unable to watch ESPN recordings on Roku via Xfinity Stream App.  I have 3 Rokus, all with the same problem...works fine over both cable boxes & on desktop.

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Message 1717 of 1,717
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docmgmatt wrote:

ESPN network channels are blocked on all of my Roku devices via Xfinity Stream app...displays the vertical rainbow bars, no sound.  No problems watching ESPN on X1 box or via ESPN app on Roku.  So I have to watch ESPN via ESPN app instead of via Xfinity Stream App on Roku (which is what I'll do if Comcast begins charging me an access fee after the beta is over).  Also unable to watch ESPN recordings on Roku via Xfinity Stream App.  I have 3 Rokus, all with the same problem...works fine over both cable boxes & on desktop.


I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread or via Private Message from a Comcast Official Employee.




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