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XFINITY Stream on Roku

Posted by
Problem Solver

Message 100 of 1,586
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ComcastRick wrote:
That is a very good question. I just got out of a meeting with our regional manager and I did get a chance to ask him about the app. He seems to think that Roku will stream the channels through the X1 box but from what I'm reading it will be an app. If it is a actual app then I would assume it is using the Internet only. That could explain why we just recently added data caps for Internet usage.
At this time I cannot find any solid information. But if I do get more information about this product I will share it with you.

You have got to be kidding me?  It should work similar to how I presently stream from my PC using the Xfinity TV portal at home, as well as use a smart device at home using the Xfinity TV app, and be using Comcast's proprietary network (and not the Internet). If it used data, that would make it a useless app. It would also make it impossible to stream ALL my linear LIVE TV channels while at home, since a majority of them are NOT allowed to be streamed through the Internet.

 

Roku is just another IP device on my network, that gets it data through my modem/gateway.  Comcast should most definitely be able to figure out that I am on my home network streaming Xfinity TV though a Roku device, and not count that as data.

Posted by
Regular Contributor

Message 101 of 1,586
9,244 Views

Send me an invitation to the Beta program.

 




CIAO!

Ed N.
Posted by
Official Employee

Message 102 of 1,586
9,216 Views

HowAboutThisOne wrote:

ComcastRick wrote:
That is a very good question. I just got out of a meeting with our regional manager and I did get a chance to ask him about the app. He seems to think that Roku will stream the channels through the X1 box but from what I'm reading it will be an app. If it is a actual app then I would assume it is using the Internet only. That could explain why we just recently added data caps for Internet usage.
At this time I cannot find any solid information. But if I do get more information about this product I will share it with you.

You have got to be kidding me?  It should work similar to how I presently stream from my PC using the Xfinity TV portal at home, as well as use a smart device at home using the Xfinity TV app, and be using Comcast's proprietary network (and not the Internet). If it used data, that would make it a useless app. It would also make it impossible to stream ALL my linear LIVE TV channels while at home, since a majority of them are NOT allowed to be streamed through the Internet.

 

Roku is just another IP device on my network, that gets it data through my modem/gateway.  Comcast should most definitely be able to figure out that I am on my home network streaming Xfinity TV though a Roku device, and not count that as data.


I can confirm that video consumption of non-TV Go content via the Roku app while connected to your in-home XFINITY network will not count against any data usage plans that may be in effect in your market. In this case, the video will be delivered over Comcast's managed network. It will include all the channels and On Demand content you subscribe to on your set-top box.

 

If there is TV Go content in the Roku app, it will be labeled as such and data charges may apply. Just like the XFINITY TV mobile apps and portal. 




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Posted by
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Message 103 of 1,586
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Your right 

 

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Posted by
Service Expert

Message 104 of 1,586
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ComcastRick wrote:

 


Hoo boy!  Thanks for the heads-up, Rick!




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Message 105 of 1,586
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How does one get access to the beta for the Roku app, or will it be open to anyone?

 

Thanks!

Posted by
Regular Contributor

Message 106 of 1,586
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Sorry I wish we had more information on the beta. Most of the time beta testing goes to employees first to gather their input. But I will keep everyone posted even if it's for beta testing.
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Posted by
Frequent Visitor

Message 107 of 1,586
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Just another squeaky wheel passing by waiting, waiting and waiting.  Kids are done trick or treating....   turkey time is upon us...  soon will be xmas.  Where the heck is the Cocast app for the Roku.

 

Or if thats too hard could you atleast allow the kids to watch some dang cartoons.  Comcast is the only provider that doesn't have an "AGREEMENT" to be an available service provider for half of the channels I'm already paying for.  <Edited for violating forum guidelines>

Posted by
Service Expert

Message 108 of 1,586
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Posted by
Regular Contributor

Message 109 of 1,586
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I'm a service tech for MN and we are sometimes the last to know about new products and the release dates. But i'm knocking on doors trying to find out more info on the release date. At this time Comcast is very busy working on other services. I can say two of the items on the plate is the fastest residential gateway and the release of the Xi6 wireless boxes. I just bought my first Roku Ultra and I'm ready for the app Smiley Happy 

 
If I get a update on the app I will be sure to post it right away..
 
And be sure to check out the Netflix app on the X1 platform. 
Think Customer First


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Message 110 of 1,586
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I appreciate the comments from the employees about requesting everyone's patience, but this problem is one brought on by Xfinity marketing. When they announced that the app was going to be delivered in the fall, they set expectations. And there was one clear reason for doing so - they wanted to associate the brand with Roku to get the goodwill that goes along with it.

 

The problem is that companies routinely have individuals in them who make decisions like this in order to further their careers, increase sales, and other more nefarious reasons, but they don't really care about their ability to execute. If they hit the target, great. If not... who cares.

 

But the customers do! And even a piece of new code written from scratch to tie into existing APIs should not have taken more than maybe 90 days to get into beta. Here we are 6 months after the initial announcement. The assumption I would make is there have been a ton of delays like:

 

- The people inking the Roku deal didn't have development resources allocated to actually carry though, so had to go hunt those down after they did it

 

- The resources they wanted to use had other development on their plate, probably higher priority, and basically told them to go pound sand. They'll get to it when they get to it.

 

- When they did finally get to it (assuming there is actually some demo code as some have stated) most likely the developers have had all kinds of micromanagement dragging down their efforts on every nitpicky little thing.

 

 I'm just getting started, but suffice it to say that I wouldn't expect to see something until well into next year because of the incredible beauracracy in organizations like this.

Posted by
Regular Contributor

Message 111 of 1,586
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We have another post about this and I copied a email I received from corporate. This info is not set in stone and please remember this is not the only thing they are working on. The app team may have been taken away to work on other items, I'm not sure. But here is the email I received.

What programming and features will be available with the XFINITY TV partner app?
XFINITY Guide
Live and On Demand programming, including:
Local broadcasts
Cable programming
Premium networks
Public, Educational and Governmental (PEG) Channels
Cloud DVR recordings

What customers will be eligible for the app?
At this time, we are still determining eligibility for the XFINITY TV partner app. More information will be available later this year when we are ready to launch the app.

Will customers still need a TV box to access the XFINITY TV partner app on Roku devices and 2016 Samsung Smart TVs?
No, the XFINITY TV partner app will provide access to the channels and features listed above without the need for a TV box.

Do you plan to partner with other companies to expand the offering of the XFINITY TV partner app to other devices?
Yes, we continue to explore and discuss opportunities with other companies to hopefully expand this offering to other devices in the future.

Think Customer First


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Posted by
Contributor

Message 112 of 1,586
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It's nice to know that the beta releases in 15 days, but, I'd really like to be a part of that beta, and or/know how long the beta will last. 

 

I've been very excited to see this app on the roku and have literally been waiting since April, when it was announced, anxiously.

 

Posted by
Regular Contributor

Message 113 of 1,586
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Rick, your list doesn't mention 4K. Will 4k content be available via the app?

 


ComcastRick wrote:


What programming and features will be available with the XFINITY TV partner app?
XFINITY Guide
Live and On Demand programming, including:
Local broadcasts
Cable programming
Premium networks
Public, Educational and Governmental (PEG) Channels
Cloud DVR recordings

 



CIAO!

Ed N.
Posted by
Regular Contributor

Message 114 of 1,586
8,518 Views

I'm sure over time they will add 4k content, but at this time most boxes including some X1 boxes can't deliver 4k so they have no need for 4k ch's or on demand movies. Now i'm only guessing at this and field techs are usually the last ones to find out what the company is planning for the future. 

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Message 115 of 1,586
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Not sure where else to post this, but I just purchased the roku stick and tried accessing Watch ESPN through the roku, and it says ESPN isn't part of my package which it actually is. When using my television at home (not where my roku is set up and I'm also able to access watch espn with my phone anywhere) I have every version of ESPN to my disposal and pay a pretty penny for service so I don't understand why I can't access this on roku or my PS4 when selecting xfinity as my provider and logging in etc. what gives?
Posted by
Silver Problem Solver

Message 116 of 1,586
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Some providers like Comcast limit a few channels to portable devices only. They basically say if you have a TV, get a cable box (and pay the rental fee.)

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Message 117 of 1,586
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I guess my frustration is that not only is Comcast delaying the app launch but they have also taken away our ability to access Starz via Roku? I think it is a little ridiculous that customers pay so much money for this service and I can't even get the same basic amenities that other providers have. And I don't want to hear it is about contracts. That is just a way of trying to make it seem like your hands are tied. You cannot possibly be the one service provider that can't get your contracts in order.

Posted by
Contributor

Message 118 of 1,586
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Do "eligibility requirements" mean that not all Xfinity TV subscribers will be able to use the Roku app?  Also can you confirm that Roku app usage won't count against the data cap?

Posted by
Regular Contributor

Message 119 of 1,586
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I would just like to say that I also get frustrated when I cannot stream certain channels through my roku and I have no knowledge of why it is not allowed. I will bring that up to leadership and see if they have a response on it.

As for the eligibility, I would assume you just need to have cable service, but again I am just assuming. And I still have no confirmation on the data use. But If the Ruku box is streaming from home then you would assume it is not going to count against you. But if a Ruku box on the Comcast network is streaming from a home that does not subscribe to cable service that could count against that subscriber. Again I don't know for sure how this will work I'm only taking guesses at it.
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Posted by
Regular Contributor

Message 120 of 1,586
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Yes it is very frustrating and I just replied and another post about the same issue. I will try to ask my leadership why Comcast has locked down viewing channels through smart devices. It may be because Comcast wants to build a partnership with certain companies. I know of only four that are allowed to have the Xfinity TV app and they are Xbox, Nvidia shield and the roku box. I did try sideloading the TV app on the Nvidia shield a few months ago and it worked great. As for the Roku box, obviously we are still waiting for that app

Think Customer First


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Posted by
Service Expert

Message 121 of 1,586
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mark.bidewell wrote:

Do "eligibility requirements" mean that not all Xfinity TV subscribers will be able to use the Roku app?  Also can you confirm that Roku app usage won't count against the data cap?


as per above, not determined yet. You can use a desk/laptop and connect via hdmi now. You can use a desk/laptop and the chrome browser and 'cast' the screen to a comcast dongle. 

 

my guess on the 'free' uncounted aka zero-rated data would be that it matches in-home use of the streams using your home network (comcast managed network then handles the data flow path). Linear channels, on-demand, DVR playback would be on that managed network.

 

edit: didn't see the post that arrived by comcast employee while I was typing Smiley Happy




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Posted by
Regular Contributor

Message 122 of 1,586
7,333 Views

There is the UHD Sampler App on select TVs in which Comcast has placed some 4K content (the most notable disaster was the Olympics). I was just wondering if that programming might be included, and even expanded upon.

 


ComcastRick wrote:

I'm sure over time they will add 4k content, but at this time most boxes including some X1 boxes can't deliver 4k so they have no need for 4k ch's or on demand movies. Now i'm only guessing at this and field techs are usually the last ones to find out what the company is planning for the future. 



CIAO!

Ed N.
Posted by
Regular Contributor

Message 123 of 1,586
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That would be on the Samsung and LG TVs only at this time. Other technicians have told me they have seen 4K content but I have not come across them yet.
Think Customer First


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Posted by
Regular Contributor

Message 124 of 1,586
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I have seen the content, as I have one of those Samsung TVs. The question was, will that content (in 4K) be available via this new app?

 


ComcastRick wrote:
That would be on the Samsung and LG TVs only at this time. Other technicians have told me they have seen 4K content but I have not come across them yet.

CIAO!

Ed N.
Posted by
Regular Contributor

Message 125 of 1,586
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I'm sorry I can't say for sure but I sure hope so Smiley Happy
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Message 126 of 1,586
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Customers will soon be able to access Comcast’s cable service on Roku devices. App will feature Xfinity's Emmy Award-winning guide, live and on demand programming and more.
PHILADELPHIA, PA

http://corporate.comcast.com/news-information/news-feed/comcast-and-roku-bring-xfinity-tv-partner-ap...

 

Corporate press realese!!

 

Posted by
Regular Contributor

Message 127 of 1,586
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We've already read the press release, some of us back in April. That's why this thread even exists in the first place. I echo Rick's question: Who is lying about what?

CIAO!

Ed N.
Posted by
Contributor

Message 128 of 1,586
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Thanks for keeping us updated Rick. I am still waiting for the app. If you hear anything more please keep us informed and thank you.

Posted by
Frequent Visitor

Message 129 of 1,586
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It would be nice if Comcast would at the least make an official announcement about where this stands. Being silent isn't helping matters. I for one feel like a fool for running out and purchasing a bunch of Rokus with the hope of getting rid of all my leased set top boxes. It's bad enough that Comcast is still charging for HD service. I mean back in the day, did Comcast charge for SD services? I've basically purchased my own set top boxes Comcast. Let me use them!!!!! Maybe now that At&t has introduced their $35 streaming service, Comcast's hand will be forced.
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Message 130 of 1,586
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If xfinity doesn't do something soon, i will be switching to the new At&t streaming service "Directv Now".  I have Roku's all around the house, been looking forward to losing the cable boxes, also losing the extra fees especially since the bill keeps getting hire and xfinity can't figure out a way to lower.  I have been keeping my eyes open, watching for the availability of xfinity making use of Roku's and At&t's streaming service.  Looks like At&t is going to beat xfinity to the punch, $35 a month is looking pretty good if you ask me.

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Message 131 of 1,586
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Message 132 of 1,586
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 Thanksgiving is this week! It was stated the Xfinity channel for Roku would be available by fall of 2016. I guess we won't be thanking Comcast for the app this year. Maybe they will release it by December 31st, so they can keep their word.

Posted by
Regular Contributor

Message 133 of 1,586
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Trust me I feel your frustration. I bought my first roku box just for this app and even I cannot get any information on it. This morning I sent a email off to the president and vice president of engineering. I believe the people that make the Xfinity apps report to them. Hopefully I will hear something back from them.
Think Customer First


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Posted by
Contributor

Message 134 of 1,586
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Thanks for your effort Rick, I was wondering once (if ever) we do get the app will the channels be in HD through the app if we are not paying for HD. I know I get ESPN and Discovery and a few other apps through Xfinity and they are n HD but unsure what they would look like through the Xfinity app?

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Message 135 of 1,586
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So do we wait to buy the latest Roku?  Will the app require a newer version making anyone of the ones we would buy now obsolete?

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Message 136 of 1,586
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The time it is taken to get this app is ridiculous. My daughter has TWC and their app is fabulous. It works just like the DVR Box. There is an app for the iPad, iPhone, Roku, Xbox and even Samsung tv. She only has one box in the house, pays less money than we do and has more channels. What's wrong with this picture? She's had this setup for years. Comcast used to have an app for the Xbox, but that went away. 

 

one month left in the year. 

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Message 137 of 1,586
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I do not have Xfinity TV.  I only have Xfinity internet.  Today I received from Comcast an offer to upgrade to Blast Plus with Streampix.  Without Xfinity TV and only a Roku box will I be able to watch the programming on Streampix through the Roku app or is there another method?  It says that you can "stream shows and movies with the Xfinity TV app.  Will this include Roku?

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Message 138 of 1,586
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I heard that XFINITY is going to be available on ROKU so we can do away with the top set boxes. when is this going to happen?,

Posted by
Service Expert

Message 139 of 1,586
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ctizio wrote:

I heard that XFINITY is going to be available on ROKU so we can do away with the top set boxes. when is this going to happen?,


You can read the entire thread on this here:  http://forums.xfinity.com/t5/TV-App/When-will-the-Xfinity-TV-app-be-available-on-ROKU/m-p/2799048#U2...




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Posted by
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Message 140 of 1,586
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ctizio wrote:

I heard that XFINITY is going to be available on ROKU so we can do away with the top set boxes. when is this going to happen?,


Comcast has not announced a roll-out date. Watch your Comcast billing account email for news and you may want to subscribe to twitter @comcast for news on services.

 

edit: and what geek said Smiley Happy




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Posted by
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Message 141 of 1,586
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Per this post that notes "your home network" as a requirement...does this mean that we will not be able to sign in and watch from a second household? That is, if I live in Chicago and have a roku/smart tv in Milwaukee, this won't work, and I still need a slingbox?

Thanks!
Posted by
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Message 142 of 1,586
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I googled this question because I work for Time Warner and was telling my aunt about the feature using Roku with the Time Warner app. Thinking Comcast was superior to Time Warner, I just knew it was available up until we were on the phone with customer service a few minutes ago. Anyways to answer your question, if they do it like Time Warner, you have to have the cable and internet. It can recognize when your on your home network and will give you all the channels you subscribe to including OnDemand.
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Message 143 of 1,586
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Yes to use the app on the roku box you will need to be on your home network. The app for phones and tablets will work anyplace.
Think Customer First


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Posted by
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Message 144 of 1,586
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mordonez wrote:
Per this post that notes "your home network" as a requirement...does this mean that we will not be able to sign in and watch from a second household? That is, if I live in Chicago and have a roku/smart tv in Milwaukee, this won't work, and I still need a slingbox?

Thanks!

Correct. Comcast's terms of service do not allow use of a cable subscription for one home to be used in another location other than by members of the primary household for short periods of time (i.e. Travel). We offer specific "snowbird" packages (among other options) for 2nd homes.




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Posted by
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Message 145 of 1,586
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So the agent I spoke too, who said the application would be accesible via email and pass, like EVERYTHING else on ROKU, was LYING?

 

Cool, thanks ComcastDAN, I've cancelled my comcast service today, thanks to your information. At least your honest, and admit that your company's application on roku will not work as intended for most people. 

 

Good thing Playon has an xfinity app that works for those people who have to stick with comcast. I'll be moving over to directtv's streaming service, and leaving you guys in the dust, where you belong. 

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Message 146 of 1,586
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I'm sorry but I do not see how the Roku app will not work as intended for most people. The app is designed to make a Roku box act like a cable box. It is not designed to share with family and friends so they do not have to pay for cable TV service. And I'm sure the agent did not intend to miss lead you. We are sad to see you leave and hope someday you will return as a customer.
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Message 147 of 1,586
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Sounds like a delay-the-fools response to me. I've waited longer than I ever intended for this app to allow wireless TV access that Directv provides already. I will be switching in January if this app has not been released by then.

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Message 148 of 1,586
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RodneyPCB wrote:

Sounds like a delay-the-fools response to me. I've waited longer than I ever intended for this app to allow wireless TV access that Directv provides already. I will be switching in January if this app has not been released by then.


Same here, I was giving them to Thanksgiving but still no app but one of the Comcast people said something about " maybe" a beta test for the app 11-30 , so now I will give them till the end of the year than direct TV here I come, they even let you watch and install free in like 3 or 4 other rooms free. Seems Comcast doesn't care about their customers . The " think customer first thing is a joke" they are going to lose more customers than just us with their ways .

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RodneyPCB wrote:

Sounds like a delay-the-fools response to me. I've waited longer than I ever intended for this app to allow wireless TV access that Directv provides already. I will be switching in January if this app has not been released by then.


hi, another customer here. Just wondering why so much 'need' for the roku. Are you wanting to add Xfinity access to a location in your home without a current set top box, or perhaps to return a set top box and use the roku instead?




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