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XFINITY Stream on Roku

Regular Visitor

Re: XFINITY Stream on Roku

"During this Beta phase, due to technical limitations, customers using the XFINITY Stream Beta app on Roku (other than XFINITY Instant TV and XFINITY On Campus customers) can only use that app on secondary Service to Additional TV outlets and will need to have at least one Comcast-provided TV Box or CableCARD in their home as their primary outlet. Customers using the XFINITY Stream Beta app on Roku on Service to Additional TV outlets using Rokus do not require a Comcast-provided TV Box or CableCARD."

 

Does this mean I can turn in my Comcast DVR, move to a TIVO with a Comcast-provided cable card and that satisfies the Comcast-provided cable box requirement to use my Rokus on my other TVs to use Xfinity Stream?

 

 

Service Expert

Re: XFINITY Stream on Roku


@carandazzo wrote:

"During this Beta phase, due to technical limitations, customers using the XFINITY Stream Beta app on Roku (other than XFINITY Instant TV and XFINITY On Campus customers) can only use that app on secondary Service to Additional TV outlets and will need to have at least one Comcast-provided TV Box or CableCARD in their home as their primary outlet. Customers using the XFINITY Stream Beta app on Roku on Service to Additional TV outlets using Rokus do not require a Comcast-provided TV Box or CableCARD."

 

Does this mean I can turn in my Comcast DVR, move to a TIVO with a Comcast-provided cable card and that satisfies the Comcast-provided cable box requirement to use my Rokus on my other TVs to use Xfinity Stream?


it appears it is for X1 service which TV would not meet. The Roku is for use as a customer owned any device solution that has no access to the home's DVRs. The Roku pricing has not been announced but 3rd party publicants predict monhly charges of $7 to $8 which is very near the rental of an x1 non-DVR set top box. I could give you more details if you like of the differences but trust me it is not the X1 set top box experience. for example it can only play back the 60 hours of cloud DVR recordings, can't fast forward, can't pause live TV, phone-app Roku search does not work...




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New Poster

Re: Missing HD channels on Roku TV app

I have no HD as well,  have they fixed yours? I have no plans paying for their Roku app as it should be free with the service.

Highlighted
Official Employee

App Store Replies - Xfinity Stream Mobile App Troubleshooting

If you have posted a review in either the Google Play Store or the Apple App Store for Xfinity Stream and received a reply asking you to post your issue here. 

You are in the right place, and we are here to help. 

 

Please post your issue in a reply here and include as much information as you can. 

Some tips: 
Please try to include the time and date of the issue(s) you experienced in the Xfinity Stream app. 
If you received an error, include the code and text where available. 
If the issue reoccurs on a specific program, show, or channel, try to be as specific as possible. 

 

Thanks!


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New Poster

Re: App Store Replies - Xfinity Stream Mobile App Troubleshooting

Xfinity stream app just stopped working around 3 days ago. I have it on my ipad and roku tv. Roku won’t even start as it’s saying I’m not on home wifi even when I am. Ipad xfinity app works for tv go channels but other channels would say I need to be in my home wifi. Sooo frustrating. Multiple chats and calls with different comcast help desk agents and still no solution.
New Poster

Re: App Store Replies - Xfinity Stream Mobile App Troubleshooting

I get error code Roku (Error createDrmSession.403-102) on all my roku devices and on iOS I am unable to see hole channels. It states I’m not connected to home WiFi. Problem stated 3/7/2018 and no one from tech support can assist. Looking at the forums this is a known issue starting 3/7. What is the timeline for resolution or is there a current fix?
New Poster

Re: App Store Replies - Xfinity Stream Mobile App Troubleshooting

Home channels not hole channels.
New Poster

Re: App Store Replies - Xfinity Stream Mobile App Troubleshooting

Having same issue, started around the 7th of March 2018, I’ve been hung up one twice by tech support. Continues to say “I’m out of home”

Doesn’t matter if it’s a desktop computer ir mobile device
New Poster

Re: App Store Replies - Xfinity Stream Mobile App Troubleshooting

The app stopped working properly for me as well about 5 days ago. I cannot view any recent DVR recordings. Same issue on both Android and Apple devices.
Regular Visitor

Re: App Store Replies - Xfinity Stream Mobile App Troubleshooting

My Xfinity stream app stop working roughly 5 days ago. It will no longer connect by saying ERRoR getchannelmap.400. Ive try resetting, unistalling and reinstall and nothing changes. I would like an update on when it will resolve. Or whats going on
New Poster

Re: XFINITY Stream on Roku

This app is deplorable. Can't stream for more than 20-25 minutes without crashing the TV so bad it cold boots, or it hangs to the point that I have to pull the power cord on the TV and power it back on. I can't even navigate to a show to try watching it if I've used another app since powering the TV on, that freezes it so badly that I have to get up and pull the power cord on the TV.

It's been like this for around the 1 year that I've owned the TV, started day 1 with this app and everything else works fine. There's countless threads about all roku tv's (natively built in roku) being leggy and locking up / freezing / rebooting.

Getting ready to cut the cord.

ROKU TV 5136X
TCL MODEL 40FS3800
SW VER 8.0.0 BUILD 4142-08
Regular Visitor

Re: App Store Replies - Xfinity Stream Mobile App Troubleshooting

This app quit working correctly for me about 5 days ago. Have spoke to multi reps at Xfinity without getting this resolved. First lost multi live channels, they managed to get those back. Then For You channels started telling me "no match" for shows I've watched forever. Then occasionally I will get a match, but only gives series info & upcoming-no recent episodes. I like a lot of the Bravo shows, but only way I can watch them now is if they are live. Tried going thru the browse category by network. When I then click on Bravo network, it doesn't list any shows on Bravo at all. Something is seriously wrong with this app & Xfinity seems unable to correct it.

Service Expert

Re: App Store Replies - Xfinity Stream Mobile App Troubleshooting


@plmoody wrote:

This app quit working correctly for me about 5 days ago. Have spoke to multi reps at Xfinity without getting this resolved. First lost multi live channels, they managed to get those back. Then For You channels started telling me "no match" for shows I've watched forever. Then occasionally I will get a match, but only gives series info & upcoming-no recent episodes. I like a lot of the Bravo shows, but only way I can watch them now is if they are live. Tried going thru the browse category by network. When I then click on Bravo network, it doesn't list any shows on Bravo at all. Something is seriously wrong with this app & Xfinity seems unable to correct it.


a national problem was 'fixed' overnight. are you still having the problem?




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Regular Visitor

Re: App Store Replies - Xfinity Stream Mobile App Troubleshooting

Still having problems with For You category. Still getting no match most of the time. When I do get match peroidically, then all that comes up is series info & upcoming, not episodes
New Poster

Re: App Store Replies - Xfinity Stream Mobile App Troubleshooting

Still unable to watch Live TV on Roku or iOS devices. StreamTV seems to think I am not on Xfinity In Home network, even when i am connected to home WiFi on Arris cable modem.
2106490F-7EB6-4777-AC17-B728C8A11D51.png
Service Expert

Re: App Store Replies - Xfinity Stream Mobile App Troubleshooting


@AroraSP wrote:
Still unable to watch Live TV on Roku or iOS devices. StreamTV seems to think I am not on Xfinity In Home network, even when i am connected to home WiFi on Arris cable modem.

http://forums.xfinity.com/t5/Stream-TV-App/Roku-Error-createDrmSession-403-102/m-p/3065827/highlight...




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Regular Visitor

Re: App Store Replies - Xfinity Stream Mobile App Troubleshooting

As of this evening, the app is now functioning properly on my phone & tablet.
Regular Visitor

Re: App Store Replies - Xfinity Stream Mobile App Troubleshooting

My live tv has not worked since March 08 2018 on my computer. Is there a way to fix it?

Service Expert

Re: App Store Replies - Xfinity Stream Mobile App Troubleshooting


@DNIECEY wrote:

My live tv has not worked since March 08 2018 on my computer. Is there a way to fix it?


can you describe the problem? did you try the Chrome browser with integrated flash? error codes?




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New Poster

Re: App Store Replies - Xfinity Stream Mobile App Troubleshooting

My xfinity app on my android phone hasnt been working for almost 2 weeks. I have uninstalled and reinstalled and updated. Still has the same thing showing.
Screenshot_2018-03-28-18-52-51.png
Regular Visitor

Re: App Store Replies - Xfinity Stream Mobile App Troubleshooting

Thank you for replying. There are no error codes. I get to the show I want to see and when it comes up the video is frozen

New Poster

Re: App Store Replies - Xfinity Stream Mobile App Troubleshooting

I am trying to get the Fox News Channel to stream live on my Roku device.   After installation and verification it works, but as soon as I turn the TV off and try to log in again it will not stream, just indicating that it is not available from my local provider.   Several others in your forum are having the same decertification problem.   The local Xfinity office people are not able to help me solve the situation.   I want to use my Roku device to get Fox News on my summer home TV using my Xfinity cable TV subscription that I leave on and active at my permanent home in Chico even though I am away for four months in the summer.  I have the Xfinity Stream Beta App on Roku as well, but it is only designed for use through the Xfinity cable, not wifi over the internet, so will not work at my summer home.   Please help!  

Service Expert

Re: App Store Replies - Xfinity Stream Mobile App Troubleshooting


@chicodave wrote:

I am trying to get the Fox News Channel to stream live on my Roku device.   After installation and verification it works, but as soon as I turn the TV off and try to log in again it will not stream, just indicating that it is not available from my local provider.   Several others in your forum are having the same decertification problem.   The local Xfinity office people are not able to help me solve the situation.   I want to use my Roku device to get Fox News on my summer home TV using my Xfinity cable TV subscription that I leave on and active at my permanent home in Chico even though I am away for four months in the summer.  I have the Xfinity Stream Beta App on Roku as well, but it is only designed for use through the Xfinity cable, not wifi over the internet, so will not work at my summer home.   Please help!  


I'm on my home internet wifi with the roku. i get a blue message screen "i-Service Provider issue-your service provider currently doesn't grant access to this content. Please contact them for more details. note that you can use a PC connected to your vacation home TV and use TVgo channel fox news and the stream site using a browser. (connect via chromecast or via HDMI connector).




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Service Expert

Re: App Store Replies - Xfinity Stream Mobile App Troubleshooting

adding... i logged out of provider in the fox news roku app and logged in again. went through the activation process and it is working on my home wifi again.




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New Poster

Re: App Store Replies - Xfinity Stream Mobile App Troubleshooting

Tried the log out and reinstall method, but it did not correct the Roku situation.   Unless I find a way to get it fixed using Roku, I may try the PC to TV suggestion using FoxNews Go to stream to from a laptop or ipad to my TV either with a cord or wireless.   Hope it would give me a live feed as well as the ability to view recent programs such as Bret Bair and Chris Wallace.

New Poster

Re: App Store Replies - Xfinity Stream Mobile App Troubleshooting

This exact same thing happened to us for 2 whole weeks. We had no television. It went up to Tier 3 support, a tech came out, blah blah blah. Now it's working and our service is garbage. Our recordings skip and don't record entire shows. Subtitles pop up out of nowhere. It's the strangest thing. They shouldn't have rolled out this service because clearly it wasn't ready. I'm canceling tomorrow, I suggest you get out while you can still get your money back. 

New Poster

Re: roku app error (drm.-3)

From what we can see here when trouble shooting error and breaking it down.. it is a connect issue.. not so much the distance of the modem nut the connect to the modem.. Try to boast the wifi signal or increase Hardwire speed this is what we are finding resolve the issue. If you are using a customer owned modem , check to make sure that your modem can handle the speeds that are being push to the device as well a being current and up to date..please check the certifided modem list if you are not sure..

 

Thank you all for the feedback as we are working hard to improve are customer experiencing Smiley Happy

Contributor

Re: roku app error (drm.-3)

What? I hope you are not a Comcast employee. What appears to be happening is a connection issue with the Roku and Comcast's server, not the Roku and the modem. Most, if not all having the issue, have no issue with other apps. What I have found though, is my approved modem loses the connection with Comcast internet. I was told by a tech that it is the was that Comcast uses what the he called "floating" ip addresses. I am assuming he means that Comcast does not use static ip addresses, so the modem forgets to update the new address, which makes it pose conection. Notice of late, my internet speed have been all over the place. Sometimes as low as <1Mbs and as high as 70Mbp. I am on Comcast's 60Mbs plan (this is measured over both wired and wireless conection).
New Poster

Re: App Store Replies - Xfinity Stream Mobile App Troubleshooting

I downloaded the xfinity app off google play store. Been working fine up till about a month ago when they sent a signal to my modem. Now the app constantly freezes up!! So how can this be fixed ?? And Yes I've taken the app off & redowned it again still same problem get about 5 mins of an hour show 😬😡😠😟
Frequent Visitor

Re: roku app error (drm.-3)

I have been using this app on my Roky since it was release. It has always been buggy, but have been able to deal with it. But now the DRM errors have gotten to the point that it's basically unusable.

Comcast, what is the latest on fixing the DRM issue? This has been going on for since the beginning.
Frequent Visitor

Re: roku app error (drm.-3)

In response to L3t3's and asndad's comments... I have been receiving the drm-3 error message for months, but I have a Roku Ultra model with a hard wired connection to my modem. This is not just an issue centered around a wireless / wi-fi connection.

Frequent Visitor

Re: roku app error (drm.-3)

For the information of anyone reading this message thread...

There are 2 (that I know of) separate, but simultaneous, message threads on the "Xfinity Help & Support Forums" concerning this issue:

XFINITY Stream on Roku (this one)
(http://forums.xfinity.com/t5/Stream-TV-App/XFINITY-Stream-on-Roku/td-p/2834869)

and

Roku xfinity stream beta (Error DRM.-3)
(http://forums.xfinity.com/t5/Stream-TV-App/Roku-xfinity-stream-beta-Error-DRM-3/td-p/2920261)

Service Expert

Re: App Store Replies - Xfinity Stream Mobile App Troubleshooting


@LI501 wrote:
I downloaded the xfinity app off google play store. Been working fine up till about a month ago when they sent a signal to my modem. Now the app constantly freezes up!! So how can this be fixed ?? And Yes I've taken the app off & redowned it again still same problem get about 5 mins of an hour show 😬😡😠😟

is this while playing back recordings from the Cloud DVR or while watching live streaming TV? TVgo channels? on-demand?




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New Poster

Re: App Store Replies - Xfinity Stream Mobile App Troubleshooting

Live channels on my cell phone which is also thru XFINITY 🙂
New Poster

Re: App Store Replies - Xfinity Stream Mobile App Troubleshooting

Also I call XFINITY and they sent some signals or whatever the man said really couldn't understand him tbh.. It seems to be working ok for now. He said if it does it again to call them back & they will send a tech to my house. So far so good the last 18/24 hrs. So will keep fingers crossed that its fixed now 🤞😃
New Poster

Re: roku app error (drm.-3)

I have a HDCP 2.2 compliant receiver and TV, modem hardwired to a switch, roku hardwired to same switch and I was getting this all the time with the Roku app.  I finally gave up and went back to set top box, the roku app is unusable and I let customer service know as well.  I've worked in the cable industry as a network engineer, this is definitely a bug and not something I could find a box setting to fix.

New Poster

Re: Xfinity TV on Roku


@ComcastDan wrote:

SamuriHL wrote:

@ComcastDan

 

Since someone responded to my question about whether the app only supports stereo sound (that is apparently the case), do you know if it's on the list to support surround sound in a future update?  Thanks!!

 

(I apologize to everyone if I sound like a broken record on surround sound but that feature is important to me and I suspect a few of you may agree if you have decent home theater setups)


Surround sound is important to me as well so I appreciate the question. I also saw this on a list of known issues with the beta so assume it is being looked into. I'll see if I can get more info on timing. 


 @ComcastDan

 

I looked through this thread and don't think there were any other updates on the audio output in over a year. Are there plans to support anything beyond stereo audio? I use a projector and need to run the audio through a surround sound system, the stereo audio is just not cutting it. Thanks.

 

*******Edit: Surround sound is working now that I have personally tested. It was not in the release notes or discussion, but working great for me. This setup is a pretty strong box replacement after testing for a few days. I'll be ditching my aging cablecard/WMC/xbox 360 setup which has served well for 10+ years.

New Poster

local hd chan

I am using both a Roku Ultra and Roku express. When i run the stream app, I am missing the channel lineup for locals in HD.  They are there in SD.

If I login via my phone or computer they show up.  Is this a problem in the beta app?

Service Expert

Re: local hd chan


@gregorydb wrote:

I am using both a Roku Ultra and Roku express. When i run the stream app, I am missing the channel lineup for locals in HD.  They are there in SD.

If I login via my phone or computer they show up.  Is this a problem in the beta app?


examine your current Comcast bill. do you see a separate charge line for HD Technology @ $10 ?




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Contributor

Re: local hd chan

What is funny is, Comcast has to downgrade the broadcast to send it out in SD. The other nonsense is, even if HD is part of your package, as it is mine, unless there is some nonsense about HD on your bill, you only get SD, which Comcast has to downgrade.
Regular Visitor

Re: App Store Replies - Xfinity Stream Mobile App Troubleshooting

I gave this program a one star rating due to not being able to play the majority of my downloads.  I have downloaded over 50 programs in the past 2 weeks and 99% of the time I get an error message when trying to play the files that states: "well that didn't go as expected.  the good news is you can watch this show on demand".  I'm trying to take the shows with me for when I don't have internet access and don't want to stream them.  I have 2 tablets and one phone, all running android.  The issue occurs on all three devices.  Very frustrating!.  I use to be able to download my recording and play them without any issues.  Not sure if a recent app update caused this. 

 

Also, what happened to the ability to schedule a recording using the app.  This feature seems to missing with the last app update also.

 

New Poster

Re: roku app error (drm.-3)

I just wanted to make a comment on the floating IP that you mentioned. I've been fighting with Comcast for over a year and a half to change my Cable modem public IP address because somebody is constantly trying to hack into my network. They have told me several times they'll look into it and have not done anything. It was even elevated to their security team and nothing was done. I traced back the IP address the hack attempts are coming from, it's a Comcast IP address. Just thought everybody should know.

As for the Roku app, they don't seem to maintain it. What's really sad is I have HD service and I can't get it through the Roku app.
Service Expert

Re: roku app error (drm.-3)


@Unhappy-User1 wrote:
I just wanted to make a comment on the floating IP that you mentioned. I've been fighting with Comcast for over a year and a half to change my Cable modem public IP address because somebody is constantly trying to hack into my network. They have told me several times they'll look into it and have not done anything. It was even elevated to their security team and nothing was done. I traced back the IP address the hack attempts are coming from, it's a Comcast IP address. Just thought everybody should know.

As for the Roku app, they don't seem to maintain it. What's really sad is I have HD service and I can't get it through the Roku app.

while in beta, the Roku will only give you HD if you have a separate charge line on your bill for HD technology at $10/month. packages that include HD do not get HD on the Roku beta at this time.




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New Poster

Re: local hd chan

My X1 TV package includes HD Channels.  I get them on the stream app for IOS, Android and Web browsers  Just not the Roku App.

I signed up for a package that included HD, I will not pay an addition fee to stream them.

Contributor

Re: local hd chan

Just another way for Comcast to scam customers. The sad part is, most, if not all, channels are sent out (broadcast) in HD, which means Comcast had to convert them to SD. I too, am supposed to get HD, but as it is part of my package, I don't get HD on their Roku app. Hence I very seldom even use it any more.
New Poster

Re: "Channel Install Failed"....cannot add Xfinity Beta to my Roku

Same problem here on my Dynex 32 inch.  Very inconvenient because if it worked it saves the cost of adding another box.  So far, no luck, not happy.

Official Employee

Re: App Store Replies - Xfinity Stream Mobile App Troubleshooting

Hello @rswain64

 

I'm sorry that you're experiencing errors. Are the downloads completing? Or is the error occurring on playback and not all downloads will complete? 

 

Thanks, 


Arlene 


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Regular Visitor

Re: App Store Replies - Xfinity Stream Mobile App Troubleshooting

@Comcastarlene...I actually working with @ComcastElla on this.  I sent a private message about this a few days ago and also sent another reply to today.  Let me know if you want to be included in the private messages.

Service Expert

Re: "Channel Install Failed"....cannot add Xfinity Beta to my Roku


@Roland2 wrote:

Same problem here on my Dynex 32 inch.  Very inconvenient because if it worked it saves the cost of adding another box.  So far, no luck, not happy.


while in the beta test, limited devices are available. page one of this thread includes currently included devices. no Dynex brand is listed.




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I am an XFINITY Forum Expert and I am here to help.
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Was your question answered? Mark a Best Answer!solution Icon
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Frequent Visitor

Re: "Channel Install Failed"....cannot add Xfinity Beta to my Roku

This concerns the DRM-3 error problem which has been discussed in this topic... From what I can determine, in the third week of April, Comcast installed a new version, 2.4.7, of the Xfinity Stream application on the Roku platform. Since this version installed itself on my Roku device, I have not encountered the DRM-3 error.