Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,875,360

members

1,221

online

29,328

topics

Top

XFINITY Stream on Roku

Contributor

Re: XFINITY Stream on Roku


andyross wrote:

Mrwhitt wrote:

I have two older ROKU devices. When will you be offering this product across the entire ROKU platform?


It's quite likely older devices just do not have the horsepower needed to run the Xfinity software. Even on my Roku 4, it's not what I would call zippy.


Isn't this really an indication as to the quality of the Xfinity software??? This app should be no different than any other ROKU app that fronts a menu to select a video for playback! Amazon Prime, Netflix, YouTube, etc. all have fairly complex UI's that provide access to untold numbers of video streams, all in high definition. My unsupported ROKU has no problem at all with the demands of any of the apps. It appears to function at the same level of my supported newer one.

Silver Problem Solver

Re: XFINITY Stream on Roku


plummerl wrote:

andyross wrote:

Mrwhitt wrote:

I have two older ROKU devices. When will you be offering this product across the entire ROKU platform?


It's quite likely older devices just do not have the horsepower needed to run the Xfinity software. Even on my Roku 4, it's not what I would call zippy.


Isn't this really an indication as to the quality of the Xfinity software??? This app should be no different than any other ROKU app that fronts a menu to select a video for playback! Amazon Prime, Netflix, YouTube, etc. all have fairly complex UI's that provide access to untold numbers of video streams, all in high definition. My unsupported ROKU has no problem at all with the demands of any of the apps. It appears to function at the same level of my supported newer one.


It depends on how it is written. It may also be a conversion from the X1 software, which may add some extra overhead. Plus, it is a Beta and the code is not optimized. Over time, they will optimize it for performance once they get the features working and most of the bugs worked out. That is pretty much the way all software programming works.

Contributor

Re: XFINITY Stream on Roku


andyross wrote:

plummerl wrote:

andyross wrote:

Mrwhitt wrote:

I have two older ROKU devices. When will you be offering this product across the entire ROKU platform?


It's quite likely older devices just do not have the horsepower needed to run the Xfinity software. Even on my Roku 4, it's not what I would call zippy.


Isn't this really an indication as to the quality of the Xfinity software??? This app should be no different than any other ROKU app that fronts a menu to select a video for playback! Amazon Prime, Netflix, YouTube, etc. all have fairly complex UI's that provide access to untold numbers of video streams, all in high definition. My unsupported ROKU has no problem at all with the demands of any of the apps. It appears to function at the same level of my supported newer one.


It depends on how it is written. It may also be a conversion from the X1 software, which may add some extra overhead. Plus, it is a Beta and the code is not optimized. Over time, they will optimize it for performance once they get the features working and most of the bugs worked out. That is pretty much the way all software programming works.


Sorry, but as an embedded software engineer, if I'm targeting the sw to run on a class of hardware, I do not get it running on a portion of it and then hope that optimization will allow it to run on the rest of it! Oh wait, this is Comcast.

New Poster

Re: XFINITY Stream on Roku

Just got the Roku Express.  Able to see most Roku channels.  But, unable to view Xfinity channel.  Gone through process of entering the required code to activate, got activated, but received rejection message that the Xfinity stream beta is only available for tablets and phones.  Called Xfinity and Motorola (provider of my modem/router), both thought I need a WiFi extender because under settings, the signal strength is rated as poor.  Tried changing channels on the modem, but signal strength still rated as poor.

 

Would the Roku stick work better? Or, would an WiFi extender be the remedy?

Frequent Visitor

Re: XFINITY Stream on Roku

I'm not sure how an extender would help the indicated incompatibility issue, but getting better than "poor" signal will help a lot when it comes to playback quality.

 

My personal recommendation is a powerline extender.  It'll be one box that you plug into a normal wall electricity outlet, connect it to your router with an ethernet cable, then plug the second box into another outlet in your home.  The second box provides an ethernet port and/or a WiFi connection. I've been using TP-Link's powerline extenders for a while and really like them.

Service Expert
Moved:

Re: XFINITY Stream on Roku

Official Employee
Moved:

Re: XFINITY Stream on Roku

New Poster

Re: XFINITY Stream on Roku

It would be great to see the Roku 2 xs (3100) added to the list soon.

 

Also, improved training for support staff regarding Roku compatibility would be helpful. I had an excessively long online chat to find out two things: 1) the Showtime Roku App is not available for Comcast Showtime Subscribers and 2) I was getting an error message when trying to download the Xfinity Stream Beta App because my Roku 2 was the wrong Roku 2 model (I was unaware there was more than one Roku 2 model). I suppose I could have gone to Roku support; however, Comcast online staff should be able to quickly diagnose and provide this information.

Service Expert

Re: XFINITY Stream on Roku


Pluamb wrote:

It would be great to see the Roku 2 xs (3100) added to the list soon.

 

Also, improved training for support staff regarding Roku compatibility would be helpful. I had an excessively long online chat to find out two things: 1) the Showtime Roku App is not available for Comcast Showtime Subscribers and 2) I was getting an error message when trying to download the Xfinity Stream Beta App because my Roku 2 was the wrong Roku 2 model (I was unaware there was more than one Roku 2 model). I suppose I could have gone to Roku support; however, Comcast online staff should be able to quickly diagnose and provide this information.


is your's a Roku 2 (4210)?




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

Frequent Visitor

Re: XFINITY Stream on Roku

Today, it has barely worked. I keep getting "something went wrong" or DRM errors. Sometimes just trying to open the app, sometimes getting to the live TV listings or On Demand, or settings, or sometimes when trying to get a channel started, it just churns and churns forever. I tried reinstalling the app, updating the Roku stick software, rebooting, all combos of that in differing orders. It worked fine yesterday.
Regular Visitor

Re: XFINITY Stream on Roku

Hope this is the correct place for this

 

I bought a TCL TV with Roku about a week ago, and, so far, I've had few problems. 

 

What I'm wondering is if anyone has experience with VPN when used with the beta app. I am running my own router off the Xfinity gateway in bridge mode. Previously, I had my VPN running on the router, so that all my home network devices were behind the VPN. When I try to connect to the Xfinity beta app on Roku on the TV, connection fails because I'm supposedly not on my home network. If I turn off the VPN on the router, connection works.

 

I have seen some VPN mentions in the thread, but nothing definitive. Does anyone know of a workaround? Is there a way to contact Comcast to ask for a solution? I've tried going through support by phone, but kind of got nowhere. 

 

 

Service Expert

Re: XFINITY Stream on Roku


ercrons1 wrote:

Hope this is the correct place for this

 

I bought a TCL TV with Roku about a week ago, and, so far, I've had few problems. 

 

What I'm wondering is if anyone has experience with VPN when used with the beta app. I am running my own router off the Xfinity gateway in bridge mode. Previously, I had my VPN running on the router, so that all my home network devices were behind the VPN. When I try to connect to the Xfinity beta app on Roku on the TV, connection fails because I'm supposedly not on my home network. If I turn off the VPN on the router, connection works.

 

I have seen some VPN mentions in the thread, but nothing definitive. Does anyone know of a workaround? Is there a way to contact Comcast to ask for a solution? I've tried going through support by phone, but kind of got nowhere. 


Comcast has a system that inspects the packets and won't allow VPN to the devices in the home to count as 'in-home' connections.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

New Poster

Re: XFINITY Stream on Roku


Rustyben wrote:

Pluamb wrote:

It would be great to see the Roku 2 xs (3100) added to the list soon.

 

Also, improved training for support staff regarding Roku compatibility would be helpful. I had an excessively long online chat to find out two things: 1) the Showtime Roku App is not available for Comcast Showtime Subscribers and 2) I was getting an error message when trying to download the Xfinity Stream Beta App because my Roku 2 was the wrong Roku 2 model (I was unaware there was more than one Roku 2 model). I suppose I could have gone to Roku support; however, Comcast online staff should be able to quickly diagnose and provide this information.


is your's a Roku 2 (4210)?


He states that his is a Roku 2XS, Model No. 3100. As far as I know, this model, which I also own, is not supported by the Xfinity Roku App. Strange, as it is a high end Roku 2 model, with an ethernet port, and a built-in Angry Birds app Smiley Happy

New Poster

Re: XFINITY Stream on Roku

Just wanted to let you know Showtime is available on the Roku for Comcast subscribers. There are 2 different showtime apps on the Roku. 1 is called showtime and the other app is called showtime anytime. Showtime anytime is the app you want to use. It will give you access to all of showtimes programming and It works for Comcast subscribers. I just used it last night. Hope this helps you out.
Frequent Visitor

Re: XFINITY Stream on Roku

Same here.

 few specs on this issue.. I am on my own top notch router/modem, and have two rokus here. One, an Ultra, connected to the TV which has an xfinity box and is connetced via ethernet cable. The second is a Roku3 connected via the 2.8ghz conection (that roku, on 5ghz will not connect), I get "sorry something went wrong" and a (error DRM.-3). Went through the issue with tech support just now, to no conclusion, forwareded to developers who are supposed to call back at a later time. This is night number 3 where this was first noticed. App has been deleted and reloaded an re-registered, I have signed out of the app and signed in, I have signed out of the network and signed back in and restarted the roku3. Still the same issue.. this happens with on demand as well as live channels.

 

edt: signed in wih different user name (other comcast user mail acct) and it started working for me.

New Poster

Re: XFINITY Stream on Roku

I have a TCL Roku tv. Using the beta app causes the tv to constantly freeze then completely shut down and restart. This happens even when I am watching a movie from on demand. It seems to be working fine then suddenly shuts down my tv. I'm pretty positive it is the application since my tv does not do this at any other time.
New Poster

Re: XFINITY Stream on Roku

Same problem here: TCL model 5107x running software version 7.6 freezes up and resets to the home screen after several minutes of running the xfinity app. This started with the update to 7.6 and only happens with the xfinity app, all other streaming apps work fine.  My roku stick, running software version 7.7 does not have this issue. The TCL tv and the Roku stick are the same distance and signal strength from the cable modem/router: Netgear model C7000.

Highlighted
New Poster

"Channel Install Failed"....cannot add Xfinity Beta to my Roku

I have several Rokus in my home and have been able to install the Xfinity Beta app to all of them but one.  Each time I try to install the app, I get a message that reads "Channel Install Failed...could not add 'XFINITY Stream Beta.'

 

Anyone else experiencing this, and what can I do to fix it?  I've tried updating the Roku, and it still gives me that error.

Service Expert

Re: "Channel Install Failed"....cannot add Xfinity Beta to my Roku


darewright wrote:

I have several Rokus in my home and have been able to install the Xfinity Beta app to all of them but one.  Each time I try to install the app, I get a message that reads "Channel Install Failed...could not add 'XFINITY Stream Beta.'

 

Anyone else experiencing this, and what can I do to fix it?  I've tried updating the Roku, and it still gives me that error.


is there a firmware update available for the device? is it specifically listed as valid for the beta program?




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

Frequent Visitor

Re: XFINITY Stream on Roku

Now BOTH devices in my home are bunk with this "app"

"This device can only access XFINITY STream on your inhome XFINITY WiFi. Use the app on your smrtpohne, tablet, or laptop to watch n the go, any time you like [Exit App]" (error createDRMSession.403-102)

I AM an XIFINITY user, using this in my home, or at least trying to.

This is ridiculous. Not what I pay for.

Would someone please fix this app, or at least notify someone who will?! 

 

I have reset the modem/router.. it's a C7000 nighthawk.

Service Expert

Re: XFINITY Stream on Roku


Anon1213550 wrote:

Now BOTH devices in my home are bunk with this "app"

"This device can only access XFINITY STream on your inhome XFINITY WiFi. Use the app on your smrtpohne, tablet, or laptop to watch n the go, any time you like [Exit App]" (error createDRMSession.403-102)

I AM an XIFINITY user, using this in my home, or at least trying to.

This is ridiculous. Not what I pay for.

Would someone please fix this app, or at least notify someone who will?! 

 

I have reset the modem/router.. it's a C7000 nighthawk.


what device are you using? If not a Roku, are you trying to connect the device to a TV via HDMI?




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

Contributor

Re: XFINITY Stream on Roku

I'm with you on this one... someone needs to fix the issues with this app. We haven't been able to watch anything on our DVR with the app in over 2 weeks. It always says Oops! Something went wrong DRM-1or DMR-1 can't remember exactly. Very frustrating!!

Frequent Visitor

Re: XFINITY Stream on Roku

yes, 3 posts up, 2 different rokus, a 3 and an ultra, neither work. Same thing 001.JPG

Service Expert

Re: XFINITY Stream on Roku


Anon1213550 wrote:

yes, 3 posts up, 2 different rokus, a 3 and an ultra, neither work. Same thing


Does your smart device running the xfinity Stream TV app work fine on the home system?




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

New Poster

Re: XFINITY Stream on Roku

I have the same issue, I can't access any channels I have a premier+
New Poster

Re: XFINITY Stream on Roku

I tried to hook my Roku up in the bedroom using my Xfinity home wi-fi network and was able to successfully log in to all the apps except the xfinity beta stream app.  When I went to the activation screen on my iPhone (also running on the home wi-fi network) I put the code in and then got the same message about the app only being available for use on your home wi-fi network.  I never even got to the screen where it asked me to log in to my Xfinity account.  The Xfinity stream app on my phone is working fine.  The only thing I could think of was that I purchased this Roku from my parents after they tried to hook it up but were disappointed with streaming and went back to cable boxes, so maybe it's still trying to log in to their Xfinity account?  They deactivated the box and I set it up on my account and my wi-fi, so I don't know how.  But I know the Xfinity stream app works on that Roku, because it was logged into their Xfinity account at their house a week ago and I played a show through it to try to demonstrate how it works to them.  

Service Expert

Re: XFINITY Stream on Roku


tmsenn14 wrote:

I tried to hook my Roku up in the bedroom using my Xfinity home wi-fi network and was able to successfully log in to all the apps except the xfinity beta stream app.  When I went to the activation screen on my iPhone (also running on the home wi-fi network) I put the code in and then got the same message about the app only being available for use on your home wi-fi network.  I never even got to the screen where it asked me to log in to my Xfinity account.  The Xfinity stream app on my phone is working fine.  The only thing I could think of was that I purchased this Roku from my parents after they tried to hook it up but were disappointed with streaming and went back to cable boxes, so maybe it's still trying to log in to their Xfinity account?  They deactivated the box and I set it up on my account and my wi-fi, so I don't know how.  But I know the Xfinity stream app works on that Roku, because it was logged into their Xfinity account at their house a week ago and I played a show through it to try to demonstrate how it works to them.  


on the roku use the menu to get to settings (in the stream app) and verify you are logged out. Uninstall the app then reinstall and login to the app. 




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

New Poster

Re: XFINITY Stream on Roku

Thanks, that worked!  I was definitely logged into Roku with my account, and was logged into the Xfinity Stream app and all the other cable apps on my iphone with my account, but somehow on Google chrome it had me logged into Xfinity on my parents' Comcast account, so once I switched that, and tried to authorize again, it worked.

New Poster

Re: XFINITY Stream on Roku

I started having the exact same error message too.  Everything worked fine around a week ago and now after I authorize, I get this message.  My Roku is directly connected to my ethernet through Xfinity and support verified that it should work when directly connected without Wifi. 

New Poster

Re: XFINITY Stream on Roku

large.jpgSometime this past week, I only get this message. My Roku is directly connected to ethernet through my Xfinity service. Suport claims it should work fine.

Frequent Visitor

Re: XFINITY Stream on Roku

It's a ROKU Ultra.

Everything else works beautifully. XStream is the only app that is incoherent.

Frequent Visitor

Re: XFINITY Stream on Roku

Went through once again with xfinity chat support, trying to resolve the issue.. nothing worked.

Shivendra
4:02 PM
Sorry (-----), I really apologize for the inconvenience.
Shivendra
4:03 PM
As we have checked, the problem may not be with your device nor the line. The only thing that needs to be done is for us to investigate what's causing this issue.
Shivendra
4:03 PM
I will be creating an open ticket for our back office engineers to analyze the possible causes and resolve the issue remotely.
 
I would hope app deveolpers are noting this post and trying to save these xfinity customers the same time consuming steps (for supprot and the customer like me) I have taken today.
Regular Visitor

Re: XFINITY Stream on Roku

Same here!!! in RE: to

 

"I have a TCL Roku tv. Using the beta app causes the tv to constantly freeze then completely shut down and restart. This happens even when I am watching a movie from on demand. It seems to be working fine then suddenly shuts down my tv. I'm pretty positive it is the application since my tv does not do this at any other time."

Frequent Visitor

Re: XFINITY Stream on Roku

It did register and starting working just now. Hope it stays that way.

Frequent Visitor

Re: XFINITY Stream on Roku

There has been little improvement for Roku TV users since this app became available for beta. While everything works great on my Roku Premiere, it's pretty much unusable on my Insignia Roku TV. Likely owing to less RAM and a slower processor. This is a shame, since the only real reason I wanted this app was to use on a Roku TV without any extra cables. Luckily some channels that I watch frequently (ESPN, NBCSN, MLB TV) have standalone Roku apps that work perfectly on a Roku TV.

Regular Visitor

Re: XFINITY Stream on Roku

I'm in the same boat with Insignia Roku TV.  Bought a second one when I needed one just for this reason.  Both were working fine until the last update.  I'm guessing there is nothing that can be done to make this work.  Will probably end up getting a Roku Express just for this.  Bought one for my son and it works great.

Frequent Visitor

Re: XFINITY Stream on Roku

The same exact thing happens on our Insignia tv with built in roku, using the xfinity app. My daughter has given up after a few months of this.

New Poster

Re: XFINITY Stream on Roku

Before I run out to buy a new Roku -- will I be able to watch NFL Red Zone on the app? Also will live games show up (sometimes they don't show on my ipad)... 

Frequent Visitor

Re: XFINITY Stream on Roku

When will the Final Version come out.

It has been in Beta for quite a long time now.

 

Is Comcast delaying Final Version for some reason on purpose thinking nobody will make any changes until Final Version is out.

Regular Contributor

Re: XFINITY Stream on Roku


crunch32 wrote:

When will the Final Version come out.

It has been in Beta for quite a long time now.

 

Is Comcast delaying Final Version for some reason on purpose thinking nobody will make any changes until Final Version is out.


Considering how many people are still having issues with it, I don't think it will ever come out of Beta.


CIAO!

Ed N.
Frequent Visitor

Re: XFINITY Stream on Roku

Gave me ONE hour use that night, and playing the same game.. this thing is trash not worth messing with. Seriously considering dropping comcast and hopping on over to direct TV service, they have a new roku app that actually works. .

New Poster

Re: XFINITY Stream on Roku

He said it was Roku 2xs 3100 series...I too have two of those units and am unable to use them for the xfinity app.  Please advise if they will be supported in short order

Service Expert

Re: XFINITY Stream on Roku


mpalumbo521 wrote:

He said it was Roku 2xs 3100 series...I too have two of those units and am unable to use them for the xfinity app.  Please advise if they will be supported in short order


Did you read this?

http://forums.xfinity.com/t5/Stream-TV-App/XFINITY-Stream-on-Roku/m-p/2834869#M3522




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

New Poster

Re: XFINITY Stream on Roku

twos50 wrote:

Same here!!! in RE: to

 

"I have a TCL Roku tv. Using the beta app causes the tv to constantly freeze then completely shut down and restart. This happens even when I am watching a movie from on demand. It seems to be working fine then suddenly shuts down my tv. I'm pretty positive it is the application since my tv does not do this at any other time."



Had the same problem until the roku tv updated to version 7.7.0. Now it works fine again.

New Poster

Re: "Channel Install Failed"....cannot add Xfinity Beta to my Roku

I'm having the same issue
New Poster

Re: XFINITY Stream on Roku

I just bought an Insignia Roku TV (43", model NS-43DR620NA18) from Best Buy after learning that Xfinity had a Roku App.  The entire reason for the purchase was because I could stream my Xfinity service onto this TV.  However, as I have found out, unfortunately, this app is pure junk.  When it works, it stays on for 5 minutes and then an error message pops up that says something went wrong and to try again later with an error code of (DRM.-3).  Yesterday the app stopped working completely and this same message popped up everytime I tried accessing any channels.  I had to delete the app and reinstall for it to start working again...only to get this every 5 minutes again.  Every other App plays flawlessly.  MLB.TV will play an entire game without crashing once.  Since the app says its a "Beta" I might expect problems, but it seems this app has been out for at least 8 months.  Way to go, Comcast!

Service Expert

Re: XFINITY Stream on Roku


COArsenal wrote:

I just bought an Insignia Roku TV (43", model NS-43DR620NA18) from Best Buy after learning that Xfinity had a Roku App.  The entire reason for the purchase was because I could stream my Xfinity service onto this TV.  However, as I have found out, unfortunately, this app is pure junk.  When it works, it stays on for 5 minutes and then an error message pops up that says something went wrong and to try again later with an error code of (DRM.-3).  Yesterday the app stopped working completely and this same message popped up everytime I tried accessing any channels.  I had to delete the app and reinstall for it to start working again...only to get this every 5 minutes again.  Every other App plays flawlessly.  MLB.TV will play an entire game without crashing once.  Since the app says its a "Beta" I might expect problems, but it seems this app has been out for at least 8 months.  Way to go, Comcast!


i'm a customer like you but have no Roku to try. However there are thousands in use during the beta that are successfully using it. A real test would be to try a Roku Dongle and see if you have better luck. for Tech assistance would you verify your Roku version level and the version of the Xfinity stream app? It is very possible that your TV/built-in Roku may be the actual problem and if the dongle works you will have the proof you need to have your retailer/Insignia work out a fix. Personally I don't like built in apps (like netflix) as they are rarely brought up to current features and work differently in a slow/bad way.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

Regular Visitor

Re: XFINITY Stream on Roku

I don't know if I would rush it to much. I would almost bet we will eventually start being charged per device registered to use it. Just a hunch.
Service Expert

Re: XFINITY Stream on Roku


troyfitz wrote:
I don't know if I would rush it to much. I would almost bet we will eventually start being charged per device registered to use it. Just a hunch.

yes they stated that in the beta. It will cost something less than a companion set top box and much of that fee goes to the producers of the entertainment - not retained by Comcast as profit.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

Contributor

Re: XFINITY Stream on Roku

Sure, Rusty, I bet you believe that also. As you do not have a Roku, nor probably any other streaming device, you would not know that other "cable" companies provide free streaming. With Comcast, it is only about more profits, and not caring about their customers.