Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,809,592

members

19

online now

1,954,990

discussions

Top

XFINITY Stream not working on Android O

Problem Solver

XFINITY Stream not working on Android O

Hi all

 

If you've installed the beta version of Android O, you probably noticed that the XFINITY Stream app gives a 3322 security error when trying to play video (or possibly after loggin in, if you've just installed the app). This is because one of the libraries we depend on is not yet compatible with Android O. We're working on getting an update to this library and hope to have our testing unblocked before too long. We want our app to run on Android O as much as you do!

 

Thanks for your patience.




Community Icon
I am a Retired Official Comcast Employee, and I no longer actively support the forum.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as a Best Answer!solution Icon
Community Icon
I am an Retired Official Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as a Best Answer!solution Icon
Community Icon
Retired Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Frequent Visitor

Re: XFINITY Stream not working on Android O

It was working on Android O before last week's update. Shouldn't be too hard to figure out! Even earlier builds do not work. Something you changed on your server side is the issue.

Problem Solver

Re: XFINITY Stream not working on Android O

I can assure you it's not a server-side issue. I'm speaking as someone who's seen the logs and is working directly with Google and the developer of the offending library to resolve.

 

LHC




Community Icon
I am a Retired Official Comcast Employee, and I no longer actively support the forum.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as a Best Answer!solution Icon
Community Icon
I am an Retired Official Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as a Best Answer!solution Icon
Community Icon
Retired Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

New Poster

Re: XFINITY Stream not working on Android O

Frustrating. Ran into this after installing RC3 of Android O. Is there an ETA or projection for a fix?

New Poster

Re: XFINITY Stream not working on Android O

Any updates on the Xfinity mobile streaming app not working on Android 8.0 out better known as Android O?
Service Expert

Re: XFINITY Stream not working on Android O

re: questions posed as 'bumps' note that they can be removed at any time. the OE (official employee) said they would post on this thread when it is resolved.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

New Poster

Re: XFINITY Stream not working on Android O

Is there any update on this?

Official Employee

Re: XFINITY Stream not working on Android O

 

Hi Brian19791, currently there is no further update on this issue. We will update this post once a fix is in place. 





Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

New Poster

Re: XFINITY Stream not working on Android O

Unfortunately, the Xfinity Stream app is still not working with Android O (8.0) Developer Preview 4, which is the presumptive final release. All other streaming apps seem to work without issue, including those that utilize Xfinity authentication, like WatchESPN. It's odd that this library hasn't been updated even though this issue has been known for months. Who is the owner of this library?

Service Expert

Re: XFINITY Stream not working on Android O


BetaBrad wrote:

Unfortunately, the Xfinity Stream app is still not working with Android O (8.0) Developer Preview 4, which is the presumptive final release. All other streaming apps seem to work without issue, including those that utilize Xfinity authentication, like WatchESPN. It's odd that this library hasn't been updated even though this issue has been known for months. Who is the owner of this library?


I have no inside information, but I would assume Comcast supports released versions and doesn't try to work with Developer Previews.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Problem Solver

Re: XFINITY Stream not working on Android O

Great news!

 

Today's 4.4.0 release of Xfinity Stream now works with Android O! No more 3322 errors on login or playback. 

 

This release also includes some changes to the app's navigation and how we organize content to help you find interesting things to watch, faster. Check it out by tapping the hamburger button in the top left corner.

  • The two Popular rows in For You have been replaced by more timely and relevant content. You don't care that Mickey Mouse Club is popular if you're interested in the latest episode of Game of Thrones, and vice versa.
  • The Live section now offers quick access to your favorite channels as well as all the channels available out of home.
  • Kids, Sports, and Movies content—both live and On Demand—is highlighted in the new Browse section.

 

LHC




Community Icon
I am a Retired Official Comcast Employee, and I no longer actively support the forum.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as a Best Answer!solution Icon
Community Icon
I am an Retired Official Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as a Best Answer!solution Icon
Community Icon
Retired Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Service Expert

Re: XFINITY Stream not working on Android O

cool!

 

android app still does not honor AFD (Movies! MeTV AntennaTV) nor does the search allow a simple channel number while in listings to 'locate' to that channel number.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Frequent Visitor

Re: XFINITY Stream not working on Android O

 Awesome! Today's update fixed the app for Pixel C on Android 8 opp4

Discussion stats
  • 12 replies
  • 1383 views
  • 6 kudos
  • 8 in conversation