Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,805,333

members

75

online now

1,951,824

discussions

Top

XFINITY Stream Web and Mobile App Issues 5-10-2017

ANSWERED
Administrator
Administrator

XFINITY Stream Web and Mobile App Issues 5-10-2017

Several customers are currently receiving a message saying that they are not in their in home network when trying to watch programing to the stream apps. Out of home content should not be affected by this, and we are currently working on having this corrected. We will continue to update this thread as more information becomes available. 

6:41 PM update - 
We are currently experiencing issues with XFINITY Stream Web and Mobile App. Thanks for your patience while we work to resolve.

7:41 PM update - our teams continue to work on a fix for Stream.




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Accepted Solution

Re: XFINITY Stream Web and Mobile App Issues 5-10-2017

Hi all,

Xfinity Stream should now be working for almost all customers.  We apologize for the inconvenience and thank you for your patience.

View answer in context
New Poster

Xfinity on Roku states I'm not on my home network when i am.

The app worked great until today. Now it will not work at all states that I'm not on my home network even though I am. Re-authorization doesn't fix it.
New Poster

Re: Xfinity on Roku states I'm not on my home network when i am.

Same here.  It just started today.

New Poster

Re: Xfinity TV App does not recognize me on my home wifi

This problem continues 2 years after a fix was promised.

New Poster

Out of home

My modem and router are working great, but I can't get on xfinity streaming, it's saying I'm out of home

Contributor

No Local Channels

Prior to most recent update, Stream app worked flawlessly for me. Now, when attempting to watch local CBS, NBC, ABC, FOX, etc local channels, I get a message saying I must be connected to home network, which I am. All other channels are received with no problem. Resetting modem, deleting and reinstalling app, restarting iPad/iPhone, turning wifi off/on, etc  - no change. HELP!!

Deleting and reinstalling app

 

Service Expert

Re: Out of home


ogden1980 wrote:

My modem and router are working great, but I can't get on xfinity streaming, it's saying I'm out of home


are you using a desk/laptop? connected by ethernet or wifi?




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Frequent Visitor

Re: Xfinity TV App does not recognize me on my home wifi

we started getting this issue today on ipad, laptop and desktop

Service Expert

Re: No Local Channels


Tamck1 wrote:

Prior to most recent update, Stream app worked flawlessly for me. Now, when attempting to watch local CBS, NBC, ABC, FOX, etc local channels, I get a message saying I must be connected to home network, which I am. All other channels are received with no problem. Resetting modem, deleting and reinstalling app, restarting iPad/iPhone, turning wifi off/on, etc  - no change. HELP!!

Deleting and reinstalling app


to which local wifi network name are you connected? be sure that wifi is on and that it is not connected to xfinitywifi.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

New Poster

Re: XFINITY Stream on Roku

Xfinity app on Roku worked great until this evening. It wants me to verify my network with a code and when I enter the code into the Xfinity authorization web page, it says "success," but the app still doesn't work. Of course, Comcast tech support is clueless.

Contributor

Re: No Local Channels

Definitely not connected to Xfinity WiFi. Have tried both 2.4 and 5.0 channels on home network. 

New Poster

Re: Xfinity TV App does not recognize me on my home wifi

Same here, all my devices at home won't stream any live TV channels, I just call Xfinity and have told me that someone will call me tomorrow, it is annoying I guess just need to cross fingers and hopefully it get fix with in the next few hours.

Contributor

say's i'm not connect to home network when I am

On both the website and the app it say's i'm not connect to home network when eariler I was and was watching the cw at 12:00-1:00 with no problems. On the bottom of the app it say's out of network: then the network which I use all the time to watch in home channels follows the : 

New Poster

Re: XFINITY Stream on Roku

Roku app Quit working in our house today also. I noticed Comcast did push an update today, 4/10/17. Comcast tech support is worthless on this issue.

 

The following updates will be made on 04/10/2017 on the Roku Version 2.0.x release:
 

  • The XFINITY TV Roku App will be renamed to XFINITY Stream Beta app on Roku
  • XFINITY customers will now have access to and be able to view purchases
  • University access/support
Regular Visitor

Re: XFINITY Stream on Roku

Having the same issue.  Authorize and it states that it can only be used on Xfinity Wifi which I am on - anyone have a solution?

Administrator
Administrator

Re: Xfinity TV App does not recognize me on my home wifi


gcanales93 wrote:

Same here, all my devices at home won't stream any live TV channels, I just call Xfinity and have told me that someone will call me tomorrow, it is annoying I guess just need to cross fingers and hopefully it get fix with in the next few hours.


We are currently having some issues. We are aware of an issue where customers may get stuck in an authentication loop when trying to sign in. Our engineers are currently investigating and we will update this thread when we know more.

 

Thank you for your patience.




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
New Poster

Not all my recordings show up on my streaming app.

Not all my recordings show up on my streaming app. Is there a way to refresh app and get them all

Administrator
Administrator

Re: Out of home


ogden1980 wrote:

My modem and router are working great, but I can't get on xfinity streaming, it's saying I'm out of home


We are currently having some issues with the in home streaming on apps. If you select out of home, you should be able to receive some content. Our engineer's are working on this right now. 




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
New Poster

Re: Xfinity TV App does not recognize me on my home wifi

Same issue here spent 30 min on chat. Of course I got the normal it must be my fault reset browser, modem, multiple computers. 

Administrator
Administrator

Re: Xfinity on Roku states I'm not on my home network when i am.


Mark2807 wrote:
The app worked great until today. Now it will not work at all states that I'm not on my home network even though I am. Re-authorization doesn't fix it.

We are currently having some issues with the streaming apps, our engineers are currently working on a resolution. 




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
New Poster

Xfinity Stream for Roku

I have been using the Xfinity Roku Beta for over a month now with hardly any issues.

However today when I went to watch it had somehow gotten disconnected, this has happened a couple of times in the past and I just re activated it online.

However today when I go to reactivate I login to the Xfinity with my account and enter the code on my Roku device and after thinking for a little while I get the meeage that

This device can only access XFINITY Stream on you in-home XFINITY WiFi. 

I don't understand, my Roku is connected on my in home Wifi and has worked for months now/
is anyone else experiencing this issue, and is there any way I can fix it?

 

Service Expert

Re: No Local Channels


Tamck1 wrote:

Definitely not connected to Xfinity WiFi. Have tried both 2.4 and 5.0 channels on home network. 


using the smart device xfinity My Account app, go to the internet tab. under equipment is your modem 's serial number listed?




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

New Poster

XFINITY app on Roku

Used to be able to stream app on my Roku, as of today I cannot.  Was the capability removed?

New Poster

Suddenly it thinks I'm "out of home"

We haven't changed anything from yesterday to today, but suddenly the website and apps are saying that we are not connected to our home wifi, even though we are. 

 

Additionally when we go to WiFi settings it lists two networks, neither of which we actually recognize or use. Our home network (which has a very distinct different name) isn't listed anywhere on our account. Maybe this is just me beng clueless, but yeah, I dont know, it seems weird. And as of yesterday it thought that was our home network.

 

What's going on and how do I fix it? I'm just a clueless teenager who wants to stream the Red Sox game. Please help me.

New Poster

watching tv online via your home WiFi thru apple airport

I am having troubble watching tv thru the web browser on certain channels that are for home wifi only, while im at home connected thru my home wifi thru my apple airport router connected to my cable modem. It keeps telling me that im not on the home network, when i should be.when i check what my home network is on the website account settings it tells me that i am using an unsupported XFINITY or personal device. I tried chatting with comcast chat and they were no help. Any suggestions.  

Administrator
Administrator

Re: XFINITY Stream Web and Mobile App Issues 5-10-2017


ComcastFrancisc wrote:

6:41 PM update - We are currently experiencing issues with XFINITY Stream Web and Mobile App. Thanks for your patience while we work to resolve.

7:41 PM update - our teams continue to work on a fix for Stream.


All of the issues that are on this thread are related to a current problem we are having, currently we are still working on a fix. 




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
New Poster

Xfinity TV App for Roku

The Stream TV App on Roku today asked me to activate it again. It had been working normally every day since I started using it about two months ago. Today it asked me to activate. Once I activated on the Xfinity site, the TV app notified me that I only works with Xfinity WiFi. I'm connected to Xfinity Internet, so why is this happening and now?

New Poster

Re: XFINITY Stream Web and Mobile App Issues 5-10-2017

Works for me now.

Contributor

Re: XFINITY Stream Web and Mobile App Issues 5-10-2017

Tech support says this a nationwide issue. Fixed now for me. 

Administrator
Administrator

Re: XFINITY Stream Web and Mobile App Issues 5-10-2017


Tamck1 wrote:

Tech support says this a nationwide issue. Fixed now for me. 


It is, however it doesn't seem like everyone is in the clear yet. Thank you for letting us know that is working for you now. 




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Official Employee

Re: XFINITY Stream Web and Mobile App Issues 5-10-2017

Hi all,

Xfinity Stream should now be working for almost all customers.  We apologize for the inconvenience and thank you for your patience.




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Contributor

Re: XFINITY Stream Web and Mobile App Issues 5-10-2017

It works now. Thank you.

New Poster

Re: XFINITY Stream Web and Mobile App Issues 5-10-2017

Still not working for me.  Is it still being worked on?

New Poster

Re: XFINITY Stream Web and Mobile App Issues 5-10-2017

Still not working here.  Zip Code 43920

New Poster

Re: XFINITY Stream Web and Mobile App Issues 5-10-2017

Zip code 48823 not working yet.

Administrator
Administrator

Re: XFINITY Stream Web and Mobile App Issues 5-10-2017


K777 wrote:

Still not working for me.  Is it still being worked on?


bmstankie wrote:

Still not working here.  Zip Code 43920

K777 wrote:

Zip code 48823 not working yet.

 

Our engineers kept working on the issue throughout the night. 

 

If you're on your home wifi and are still being told you're out of home, please try this: Switch to a different wifi network (e.g., xfinitywifi) or cellular service, then back to your home wifi network. This will cause in-homeness to be reassessed and should get you back in business. If it does not, your problem is likely not related to last night's issue.

 

There are other factors that can cause a similar issue. The most common one is that your modem might not be properly added to your account(can happen more often with customer own devices), or you might just need to powercycle the modem by unplugging it and reconnecting it.




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Official Employee

Re: Suddenly it thinks I'm "out of home"

Hello ConfusedAbout. I can assist you with your WiFi issues if you are still experiencing this issue. Please send me a private message and include your full name, service address, and account number so I can assist. 




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon