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X1 platform App issue

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X1 platform App issue

Was so excited to use my pandora and facebook app, i have those apps connected on my account like instructed https://customer.comcast.com/help-and-support/cable-tv/x1-apps-connect-your-comcast-id/ but i do not see them on my app list on my tv.. i called support and nobody can seem to help me with this issue.. help please

Accepted Solution

Re: X1 platform App issue


Aimzee wrote:

do i need more equipment in my house other than the new digital box? i have this 

Model:

PR150BNC

 


Yes, you'll need a DVR box.

View answer in context
Silver Problem Solver

Re: X1 platform App issue

Pretty sure internet apps like those are only available on DVRs (not the HD only boxes), and only if your screen resolution is 720 or above.

Problem Solver

Re: X1 platform App issue


Aimzee wrote:

Was so excited to use my pandora and facebook app, i have those apps connected on my account like instructed https://customer.comcast.com/help-and-support/cable-tv/x1-apps-connect-your-comcast-id/ but i do not see them on my app list on my tv.. i called support and nobody can seem to help me with this issue.. help please


The equipment you have in the house does not support Apps like Pandora or Facebook.


Let me know if you want to look into getting the equipment which supports the Apps.

 

Brandon




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New Poster

Re: X1 platform App issue

I had upgraded to the x1 platform package but the dvr was a paid option Smiley Sad i am sad, i am seeing the default apps that come with the equipment, but not my apps that i want to add to the app line up

New Poster

Re: X1 platform App issue

do i need more equipment in my house other than the new digital box? i have this 

Model:

PR150BNC

 

Service Expert

Re: X1 platform App issue

There is no way to add apps to any xfinity box.

 

These require an X1 DVR:

 

http://www.comcast.com/x1clouduser?ex=True#tv-apps

 

 

 

 




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Problem Solver

Re: X1 platform App issue


Aimzee wrote:

do i need more equipment in my house other than the new digital box? i have this 

Model:

PR150BNC

 


Yes, you'll need a DVR box.




Community Icon
I am a Retired Official Comcast Employee, and I no longer actively support the forum.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Retired Official Comcast Employee.
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We ask that you post publicly so people with similar questions may benefit.
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Retired Comcast Employee.
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New Poster

Re: X1 platform App issue

Thank you for helping guys Smiley Happy

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