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X1 TV Remote App - latest update issue

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Posted by
Frequent Visitor

Member Since: ‎04-03-2007
Posts: 14
Message 1 of 15 (797 Views)

X1 TV Remote App - latest update issue

The latest update to this app now says I have no shows recorded. I do, only 9 at the moment, the DVR itself says they are there, and even the Stream TV app says most of them are there, 6, but missing recorded shows on the Stream TV app is already known and is listed as a larger problem they are working on.  

 

I use use this app all of the time. So I was quite shocked to all of a sudden be told I had nothing.  It says DVR Date Missing. "We tried and failed to get updated information about your recordings. If your internet is otherwise working (which it is), please try again in a few minutes. 

 

I've done this to no avail, so I am here.

14 REPLIES
Posted by
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Member Since: ‎11-07-2016
Posts: 8
Message 2 of 15 (753 Views)

Re: X1 TV Remote App - latest update issue

I am having the same exact problem since the update. It says "DVR Data Missing."  I am hoping this will be fixed with another update. My DVR is working fine so it's definitely the Remote App. 

Posted by
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Member Since: ‎10-03-2013
Posts: 5
Message 3 of 15 (741 Views)

Re: X1 TV Remote App - latest update issue

Same for me.  The latest Xfinity TV Remote update stated "mostly about fixing a bunch of niggling bugs".  Remove small bugs and put in big ones?  C'mon Comcast !

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Member Since: ‎10-14-2016
Posts: 2
Message 4 of 15 (728 Views)

Re: X1 TV Remote App - latest update issue

Same here, DVR recordings not showing up on the TV Remote app.

Posted by
Official Employee

Member Since: ‎10-10-2016
Posts: 680
Message 5 of 15 (725 Views)

Re: X1 TV Remote App - latest update issue


mikelap wrote:

Same for me.  The latest Xfinity TV Remote update stated "mostly about fixing a bunch of niggling bugs".  Remove small bugs and put in big ones?  C'mon Comcast !


Thanks for the feedback. I'll share it with the team. 




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Posted by
Contributor

Member Since: ‎08-12-2006
Posts: 43
Message 6 of 15 (720 Views)

Re: X1 TV Remote App - latest update issue

I'm having the same problem: Remote TV App indicates I don't have any recordings on my DVR, when in fact I have several recordings. Difference is that I don't have X1, just a standard Comcast DVR. I'm also using Android, not an iPhone. I did an online chat with Comcast this morning and the rep said he has fielded several similar trouble chats. I tried uninstalling and reinstalling the app and the same problem exists.

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Member Since: ‎03-05-2017
Posts: 1
Message 7 of 15 (699 Views)

Re: X1 TV Remote App - latest update issue

I am having the exact same problem. DVR data missing. The scheduled recording tab and priority manager tab work fine. Another bug they need to work out of the system.

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Member Since: ‎03-06-2017
Posts: 3
Message 8 of 15 (670 Views)

Re: X1 TV Remote App - latest update issue

I have the same problem. No recordings are shown but scheduled recordings are shown. I reinstalled the TV Remote App and rebooted the DVR but neither action fixed it. 

 

 

Posted by
Contributor

Member Since: ‎08-12-2006
Posts: 43
Message 9 of 15 (658 Views)

Re: X1 TV Remote App - latest update issue

Looks like they fixed the problem with dvr recordings not appearing in the remote app. I can now see mine...
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Member Since: ‎03-06-2017
Posts: 3
Message 10 of 15 (653 Views)

Re: X1 TV Remote App - latest update issue

Thanks. I killed my app and restarted it and it is working for me as well. 

Posted by
Official Employee

Member Since: ‎10-10-2016
Posts: 680
Message 11 of 15 (640 Views)

Re: X1 TV Remote App - latest update issue

The issue should now be resolved (it was something on the back-end, not with the app itself so no app update required). If not showing your recordings, please force-quit the app and restart. 

 

Very sorry for the inconvenience. Please let us know if anyone is still experiencing this issue.

 

Best,
ComcastDan




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Posted by
Service Expert

Member Since: ‎10-22-2012
Posts: 7,040
Message 12 of 15 (630 Views)

Re: X1 TV Remote App - latest update issue

working here

Smiley Happy




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Posted by
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Member Since: ‎11-07-2016
Posts: 8
Message 13 of 15 (621 Views)

Re: X1 TV Remote App - latest update issue

Mine seems to be working now also!

Posted by
Frequent Visitor

Member Since: ‎04-03-2007
Posts: 14
Message 14 of 15 (613 Views)

Re: X1 TV Remote App - latest update issue

My issue is also solved. Comcast got on this quite quickly. I also oldie a online chat to make sure this got dealt with. They called me at home yesterday to ensure they were looking into it. Good customer service on this one.

Posted by
Service Expert

Member Since: ‎10-22-2012
Posts: 7,040
Message 15 of 15 (53 Views)

Re: X1 TV Remote App - latest update issue