Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,651,188

members

41

online now

1,826,565

discussions

Back to Top

X1 TV Remote App - latest update issue

SOLVED
Highlighted
Posted by
Frequent Visitor

Message 1 of 15
1,132 Views

The latest update to this app now says I have no shows recorded. I do, only 9 at the moment, the DVR itself says they are there, and even the Stream TV app says most of them are there, 6, but missing recorded shows on the Stream TV app is already known and is listed as a larger problem they are working on.  

 

I use use this app all of the time. So I was quite shocked to all of a sudden be told I had nothing.  It says DVR Date Missing. "We tried and failed to get updated information about your recordings. If your internet is otherwise working (which it is), please try again in a few minutes. 

 

I've done this to no avail, so I am here.

14 REPLIES
Posted by
Regular Visitor
  • You have posted 5 replies to the community. Thank you for keeping the conversations going!
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Message 2 of 15
1,088 Views

I am having the same exact problem since the update. It says "DVR Data Missing."  I am hoping this will be fixed with another update. My DVR is working fine so it's definitely the Remote App. 

Posted by
Frequent Visitor
  • Congratulations on receiving your first Kudos! Thank you for your meaningful contribution to the forum. May this be the first of many kudos.
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!

Message 3 of 15
1,076 Views

Same for me.  The latest Xfinity TV Remote update stated "mostly about fixing a bunch of niggling bugs".  Remove small bugs and put in big ones?  C'mon Comcast !

Posted by
Regular Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Message 4 of 15
1,063 Views

Same here, DVR recordings not showing up on the TV Remote app.

Posted by
Official Employee

Message 5 of 15
1,060 Views

mikelap wrote:

Same for me.  The latest Xfinity TV Remote update stated "mostly about fixing a bunch of niggling bugs".  Remove small bugs and put in big ones?  C'mon Comcast !


Thanks for the feedback. I'll share it with the team. 




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Posted by
Contributor

Message 6 of 15
1,055 Views

I'm having the same problem: Remote TV App indicates I don't have any recordings on my DVR, when in fact I have several recordings. Difference is that I don't have X1, just a standard Comcast DVR. I'm also using Android, not an iPhone. I did an online chat with Comcast this morning and the rep said he has fielded several similar trouble chats. I tried uninstalling and reinstalling the app and the same problem exists.

Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Message 7 of 15
1,034 Views

I am having the exact same problem. DVR data missing. The scheduled recording tab and priority manager tab work fine. Another bug they need to work out of the system.

Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!

Message 8 of 15
1,005 Views

I have the same problem. No recordings are shown but scheduled recordings are shown. I reinstalled the TV Remote App and rebooted the DVR but neither action fixed it. 

 

 

Posted by
Contributor

Message 9 of 15
993 Views
Looks like they fixed the problem with dvr recordings not appearing in the remote app. I can now see mine...
Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!

Message 10 of 15
988 Views

Thanks. I killed my app and restarted it and it is working for me as well. 

Posted by
Official Employee

Message 11 of 15
975 Views

The issue should now be resolved (it was something on the back-end, not with the app itself so no app update required). If not showing your recordings, please force-quit the app and restart. 

 

Very sorry for the inconvenience. Please let us know if anyone is still experiencing this issue.

 

Best,
ComcastDan




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Posted by
Service Expert

Message 12 of 15
965 Views
Solution

working here

Smiley Happy




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Posted by
Regular Visitor
  • You have posted 5 replies to the community. Thank you for keeping the conversations going!
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Message 13 of 15
956 Views

Mine seems to be working now also!

Posted by
Frequent Visitor

Message 14 of 15
948 Views

My issue is also solved. Comcast got on this quite quickly. I also oldie a online chat to make sure this got dealt with. They called me at home yesterday to ensure they were looking into it. Good customer service on this one.

Posted by
Service Expert

Message 15 of 15
388 Views