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When entering username and password says "something went wrong"

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Posted by
Frequent Visitor

Message 1 of 3
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Have two xfinity accounts at my home address and our cottage. Had deleted the iPad from wifi devices on home acct due to being unable to access anything but the guide...And could not even find any devices on our cottage acct even though I have used it here for the past year. Anyway, tried to set it up again ...shows up in home acct as a wifi device...tried to open the app and it says lets get this iPad registered...then it won't go past username/password with either acct. Just spins for awhile and then back to log in screen saying " something went wrong" . Using the older TV app as my iPad still on iOS 8.1.1

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Posted by
Official Employee

Message 2 of 3
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Solution

DRH255 wrote:

Have two xfinity accounts at my home address and our cottage. Had deleted the iPad from wifi devices on home acct due to being unable to access anything but the guide...And could not even find any devices on our cottage acct even though I have used it here for the past year. Anyway, tried to set it up again ...shows up in home acct as a wifi device...tried to open the app and it says lets get this iPad registered...then it won't go past username/password with either acct. Just spins for awhile and then back to log in screen saying " something went wrong" . Using the older TV app as my iPad still on iOS 8.1.1


Unfortunately, the older versions of the app will no longer work and the new version requires iOS 9+. Please see the system requirements here:

https://www.xfinity.com/support/xfinity-apps/xfinity-tv-app-requirements/

 

 




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Posted by
Frequent Visitor

Message 3 of 3
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Thanks very much for your quick reply! I was thinking that might be it but was kind of confused as it still worked with my iPhone which is also on 8.1 ios...however, maybe I updated the app and when I tried to revert to the old app and reconnect, it wouldn't accept the old iOS on the iPad ...makes sense...I had not updated on the phone yet so have not been blocked out on that device.