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Video Cannot Be played. We've Run into a problem while streaming "Episode name" (Error 106000.5)

New Poster

Video Cannot Be played. We've Run into a problem while streaming "Episode name" (Error 106000.5)

Was watching my DVR programs via my computer for convenience. Then for no reason at all when i tried to watch another program and now ANY program since it either sits on the load screen forever, or more often just gives me this error 10600.5 , sometimes it will do this on anything i choose, sometimes it's just specific shows or episodes. Really ANNOYING. 

video can not be played.PNG
Service Expert

Re: Video Cannot Be played. We've Run into a problem while streaming "Episode name" (Error


palindrome3d wrote:

Was watching my DVR programs via my computer for convenience. Then for no reason at all when i tried to watch another program and now ANY program since it either sits on the load screen forever, or more often just gives me this error 10600.5 , sometimes it will do this on anything i choose, sometimes it's just specific shows or episodes. Really ANNOYING. 


 Did you try playing back the same 'asset' on a smart device (iOS or Android)? Did it play or give you an error message?




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New Poster

Re: Video Cannot Be played. We've Run into a problem while streaming "Episode name" (Error

I have the same problem while at home, on my wireless network, regardless whether I'm using an app or the website.

Frequent Visitor

Re: Video Cannot Be played. We've Run into a problem while streaming "Episode name" (Error

I have the same problem, this did not occur until xfinity require a flash update. 

Official Employee

Re: Video Cannot Be played. We've Run into a problem while streaming "Episode name" (Error

The Flash update is coincidental. The .5 error means "file not found," and it can refer to some or all of the video files. Are you getting this issue mainly with recordings, with On Demand, or with live TV? I know of one recent issue off the top of my head that could have resulted in this error: until yesterday, specific On Demand shows that had gone "out of window" (iow, they were no longer available from the provider) were still being promoted due to a miscommunication. That has since been resolved.

 

LHC




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