Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,761,235

members

28

online now

1,917,186

discussions

Back to Top

Using iPad to watch XOD, Hulu, Netflix

New Poster

Using iPad to watch XOD, Hulu, Netflix

Started about a month ago.  When using my iPad to wtach XOD, Netflix or Hulu --  the program loads but then cuts off after a few seconds.  This doesn't happen everytime, but often enough to be annoying.  Has anyone come up with a fix for this issue?  PC and iPhone appear to handle everything appropriately --  no issues. 

Service Expert

Re: Using iPad to watch XOD, Hulu, Netflix


zaronsn wrote:

Started about a month ago.  When using my iPad to wtach XOD, Netflix or Hulu --  the program loads but then cuts off after a few seconds.  This doesn't happen everytime, but often enough to be annoying.  Has anyone come up with a fix for this issue?  PC and iPhone appear to handle everything appropriately --  no issues. 


would you try a 'hard' boot of the ipad? press and hold the home key and the power key until the iPad reboots (may take up to 30 seconds). 




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

New Poster

Re: Using iPad to watch XOD, Hulu, Netflix

I tried this already.  The problem remained unfortunately.

Service Expert

Re: Using iPad to watch XOD, Hulu, Netflix


zaronsn wrote:

I tried this already.  The problem remained unfortunately.


would you check your iOS version (settings app, 'general', check software version).

 

Have you tried to download some recordings like the problem one and see if it will play?




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

New Poster

Re: Using iPad to watch XOD, Hulu, Netflix

When checking for software update, it just keeps running with no response.

Service Expert

Re: Using iPad to watch XOD, Hulu, Netflix


zaronsn wrote:

When checking for software update, it just keeps running with no response.


exit out and put on cell data (off wifi and recheck)?




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

New Poster

Re: Using iPad to watch XOD, Hulu, Netflix

same thing, still checking for update

Service Expert

Re: Using iPad to watch XOD, Hulu, Netflix


zaronsn wrote:

same thing, still checking for update


a fresh new hard reboot (will get the black white background apple) and let it come to the lock screen. then check for software version?




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

New Poster

Re: Using iPad to watch XOD, Hulu, Netflix

Finally!  IOS 9.3.5

Service Expert

Re: Using iPad to watch XOD, Hulu, Netflix


zaronsn wrote:

Finally!  IOS 9.3.5


there was a bug introduced that was fixed in 10.2 and laterl

upgrade and your problem will be fixed.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

New Poster

Re: Using iPad to watch XOD, Hulu, Netflix

How do I get that?  It says my software is up to date!

Service Expert

Re: Using iPad to watch XOD, Hulu, Netflix


zaronsn wrote:

How do I get that?  It says my software is up to date!


http://ios10guide.com/ios-10-compatibility-which-devices-support-ios-10/ lists what is eligible for iOS 10 and I'm sorry didn't know yours could not be updated. The requirement for the Xfinity TV app is iOS 9 or higher so it should work. 10.1 had a bug that was causing problems like yours but iOS 10.2 fixed that problem.

 

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread or via Private Message from a Comcast Official Employee.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Admin1

Re: Using iPad to watch XOD, Hulu, Netflix

Hi zaronsn -- Apologies for the issues you've had with watching content on your iPad. Since you mentioned this was an intermittent issue and wasn't occurring every time, can you verify that this issue still exists? 




Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
New Poster

Re: Using iPad to watch XOD, Hulu, Netflix

The issues still exist.  Please help!