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Using iPad to watch XOD, Hulu, Netflix

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Message 1 of 14
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Started about a month ago.  When using my iPad to wtach XOD, Netflix or Hulu --  the program loads but then cuts off after a few seconds.  This doesn't happen everytime, but often enough to be annoying.  Has anyone come up with a fix for this issue?  PC and iPhone appear to handle everything appropriately --  no issues. 

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Posted by
Service Expert

Message 2 of 14
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zaronsn wrote:

Started about a month ago.  When using my iPad to wtach XOD, Netflix or Hulu --  the program loads but then cuts off after a few seconds.  This doesn't happen everytime, but often enough to be annoying.  Has anyone come up with a fix for this issue?  PC and iPhone appear to handle everything appropriately --  no issues. 


would you try a 'hard' boot of the ipad? press and hold the home key and the power key until the iPad reboots (may take up to 30 seconds). 




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Posted by
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Message 3 of 14
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I tried this already.  The problem remained unfortunately.

Posted by
Service Expert

Message 4 of 14
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zaronsn wrote:

I tried this already.  The problem remained unfortunately.


would you check your iOS version (settings app, 'general', check software version).

 

Have you tried to download some recordings like the problem one and see if it will play?




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Posted by
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Message 5 of 14
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When checking for software update, it just keeps running with no response.

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Service Expert

Message 6 of 14
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zaronsn wrote:

When checking for software update, it just keeps running with no response.


exit out and put on cell data (off wifi and recheck)?




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Message 7 of 14
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same thing, still checking for update

Posted by
Service Expert

Message 8 of 14
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zaronsn wrote:

same thing, still checking for update


a fresh new hard reboot (will get the black white background apple) and let it come to the lock screen. then check for software version?




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Message 9 of 14
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Posted by
Service Expert

Message 10 of 14
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zaronsn wrote:

Finally!  IOS 9.3.5


there was a bug introduced that was fixed in 10.2 and laterl

upgrade and your problem will be fixed.




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Message 11 of 14
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How do I get that?  It says my software is up to date!

Posted by
Service Expert

Message 12 of 14
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zaronsn wrote:

How do I get that?  It says my software is up to date!


http://ios10guide.com/ios-10-compatibility-which-devices-support-ios-10/ lists what is eligible for iOS 10 and I'm sorry didn't know yours could not be updated. The requirement for the Xfinity TV app is iOS 9 or higher so it should work. 10.1 had a bug that was causing problems like yours but iOS 10.2 fixed that problem.

 

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread or via Private Message from a Comcast Official Employee.




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Posted by
Admin1

Message 13 of 14
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Hi zaronsn -- Apologies for the issues you've had with watching content on your iPad. Since you mentioned this was an intermittent issue and wasn't occurring every time, can you verify that this issue still exists? 




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Message 14 of 14
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The issues still exist.  Please help!