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Two issues after Channel Neighborhood change

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Two issues after Channel Neighborhood change

Please help.

After recent channel changes, I lost the ability to watch**** LIVE**** TV for all major networks local affiliates via ROKU and via Xfinity Stream app on my phone.. ABC, NBC, CBS, FOX, and many other channels. The channels do not appear on the guide in SD or HD. They also cannot be searched for by name, by channel (yes, the new, current number) HD or SD or any other method.

Yes.. roku is proper firmware, app is installed, etc
Yes..its been rebooted
Yes..roku has been removed and re added
Yes...app is on phone
Phone is note 8
App has been removed and re-added
Yes.. ive tested EVERYTHING

Again... Everything has been fine since day one with app and roku... Not one issue... This all started with the channel neighborhood change... Immediately broke both streaming services.

All of my TVs and set top boxes work fine..no issues.

Please help me get this fixed.
Service Expert

Re: Two issues after Channel Neighborhood change


DPPD wrote:
Please help.

After recent channel changes, I lost the ability to watch**** LIVE**** TV for all major networks local affiliates via ROKU and via Xfinity Stream app on my phone.. ABC, NBC, CBS, FOX, and many other channels. The channels do not appear on the guide in SD or HD. They also cannot be searched for by name, by channel (yes, the new, current number) HD or SD or any other method.

Yes.. roku is proper firmware, app is installed, etc
Yes..its been rebooted
Yes..roku has been removed and re added
Yes...app is on phone
Phone is note 8
App has been removed and re-added
Yes.. ive tested EVERYTHING

Again... Everything has been fine since day one with app and roku... Not one issue... This all started with the channel neighborhood change... Immediately broke both streaming services.

All of my TVs and set top boxes work fine..no issues.

Please help me get this fixed.

call 800-Comcast and ask for billing department. Ask the representative to do a deep background account refresh  can take up to an hour.




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