Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,808,170

members

75

online now

1,954,041

discussions

Top

Tv go app doesn't work. In home wifi only

New Poster

Tv go app doesn't work. In home wifi only

At flipping home, but can't watch most shows cuz this stupid app doesn't think I'm at home!?!?!

 

called and customer support was a joke.  Had to elevate, supposed to get call back, never did. 

 

 

Why ????

 

therep thought it was because I had my own router behind modem and recommended I get a Comcast modem/router combo!!!!

 

 

seriously Comcast.....

 

anyone have eave similar issue?  

 

Service Expert

Re: Tv go app doesn't work. In home wifi only


Legear9536 wrote:

At flipping home, but can't watch most shows cuz this stupid app doesn't think I'm at home!?!?!

 

called and customer support was a joke.  Had to elevate, supposed to get call back, never did. 

 

 

Why ????

 

therep thought it was because I had my own router behind modem and recommended I get a Comcast modem/router combo!!!!

 

 

seriously Comcast.....

 

anyone have eave similar issue?  

 


 go to the settings app on your device and look at wifi. what is the SSID that you see? is it xfinitywifi or home(more here) or what do you see?




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

New Poster

Re: Tv go app doesn't work. In home wifi only

It's my home wifi thru comcast

 

Service Expert

Re: Tv go app doesn't work. In home wifi only


Legear9536 wrote:

It's my home wifi thru comcast

 


if you are still having the problem, force close the app and restart it. now working? 




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Discussion stats
  • 3 replies
  • 632 views
  • 0 kudos
  • 2 in conversation