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This video stream is not playable under the current device conditions.

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New Poster

This video stream is not playable under the current device conditions.

I recently got a Samsung S7 from Xfinity Mobile and the stream app isn't working. I am getting an error saying "We're sorry. This video stream is not playable under the current device conditions. Please disconnect any external devices (including HDMI, screen mirroring, or casting devices) and try again.

 

The device is not connected to any external device.

 

Phone Info:

Model number: SM-G930VC

Android version: 7.0

Android security patch level: November 1, 2017

Baseband version: G930VCCTU4BQK3

Accepted Solution

Re: This video stream is not playable under the current device conditions.


Rustyben wrote:

 

try logging off the stream app, uninstall it, power recycle the phone and reinstall and login. fixed?

Okay I got it working. I logged out of the app, went to the Application Manager and force closed the app, cleared the data and cache, then disabled the app (I cannot uninstall it since it a system app on an Xfinity Mobile phone). I then power cycled the phone, enabled the app, started the app and logged in, then updated the app (when I disabled the app it downgraded it to a previous version).

 

So annoying to have to deal with this. The restriction is pure GREED in the first place. I am already paying for the service why can't I stream it to an external device if I want? DRM exactly like this is why pirating content is so prevalent, it's easier than dealing with all the headache DRM intorduces to legitimate customers.

View answer in context
Service Expert

Re: This video stream is not playable under the current device conditions.


Ryzir wrote:

I recently got a Samsung S7 from Xfinity Mobile and the stream app isn't working. I am getting an error saying "We're sorry. This video stream is not playable under the current device conditions. Please disconnect any external devices (including HDMI, screen mirroring, or casting devices) and try again.

 

The device is not connected to any external device.

 

Phone Info:

Model number: SM-G930VC

Android version: 7.0

Android security patch level: November 1, 2017

Baseband version: G930VCCTU4BQK3


go through your mobile phone menu (usually from the double pull down menu) looking for screen mirroring, aircast etc and turn off the function. 




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New Poster

Re: This video stream is not playable under the current device conditions.


Rustyben wrote:

 

go through your mobile phone menu (usually from the double pull down menu) looking for screen mirroring, aircast etc and turn off the function. 

Smart view and Samsung connect are turned off/disabled. I don't have any other screen mirroring/casting apps installed.

Service Expert

Re: This video stream is not playable under the current device conditions.


Ryzir wrote:

Rustyben wrote:

 

go through your mobile phone menu (usually from the double pull down menu) looking for screen mirroring, aircast etc and turn off the function. 

Smart view and Samsung connect are turned off/disabled. I don't have any other screen mirroring/casting apps installed.


try logging off the stream app, uninstall it, power recycle the phone and reinstall and login. fixed?




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
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I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

New Poster

Re: This video stream is not playable under the current device conditions.


Rustyben wrote:

 

try logging off the stream app, uninstall it, power recycle the phone and reinstall and login. fixed?

Okay I got it working. I logged out of the app, went to the Application Manager and force closed the app, cleared the data and cache, then disabled the app (I cannot uninstall it since it a system app on an Xfinity Mobile phone). I then power cycled the phone, enabled the app, started the app and logged in, then updated the app (when I disabled the app it downgraded it to a previous version).

 

So annoying to have to deal with this. The restriction is pure GREED in the first place. I am already paying for the service why can't I stream it to an external device if I want? DRM exactly like this is why pirating content is so prevalent, it's easier than dealing with all the headache DRM intorduces to legitimate customers.

Service Expert

Re: This video stream is not playable under the current device conditions.


Ryzir wrote:

Rustyben wrote:

 

try logging off the stream app, uninstall it, power recycle the phone and reinstall and login. fixed?

Okay I got it working. I logged out of the app, went to the Application Manager and force closed the app, cleared the data and cache, then disabled the app (I cannot uninstall it since it a system app on an Xfinity Mobile phone). I then power cycled the phone, enabled the app, started the app and logged in, then updated the app (when I disabled the app it downgraded it to a previous version).

 

So annoying to have to deal with this. The restriction is pure GREED in the first place. I am already paying for the service why can't I stream it to an external device if I want? DRM exactly like this is why pirating content is so prevalent, it's easier than dealing with all the headache DRM intorduces to legitimate customers.


the DRM restrictions protect the revenue streams to the provider of the entertainment and to Comcast for devices connected to televisions. The Roku device while in beta is free and connecting a TV to a desk/laptop and using the streaming website with a browser is allowed.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

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