Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,808,022

members

71

online now

1,953,925

discussions

Top

TV Remote Mobile App

Contributor

TV Remote Mobile App

What is going on with the TV Remote Mobile App?  I've been using my laptop to change cable channels for a long time whenever it was working.  Now for a week or more I keep getting a message that we do not have a compatible cable box in our house.  We have one of the latest cable boxes and besides it was working last week.  This is not right....one of the best apps and it is always down.  Get it fixed all ready.  We pay our bill every month, I think we should have all our applications working correctly.

Service Expert

Re: TV Remote Mobile App


Sandra17 wrote:

What is going on with the TV Remote Mobile App?  I've been using my laptop to change cable channels for a long time whenever it was working.  Now for a week or more I keep getting a message that we do not have a compatible cable box in our house.  We have one of the latest cable boxes and besides it was working last week.  This is not right....one of the best apps and it is always down.  Get it fixed all ready.  We pay our bill every month, I think we should have all our applications working correctly.


using your X1 remote press the xFinity button >> gear (settings) >> "my account" >> "Account details". note the username shown there and use it to log into the app.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Discussion stats
  • 1 reply
  • 410 views
  • 0 kudos
  • 2 in conversation