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TV Guide no longer works with Chrome due to flash issue

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Frequent Visitor

TV Guide no longer works with Chrome due to flash issue

For the last couple of days I can no longer get the online TV listings guide to work in Google Chrome on my PC. The landing page says there is a "Flash compatibility issue", however, I have the latest version of Flash, and Chrome installed. Any ideas on what  the issue is, other than xFinity's realiance on the outdated Flash environment?

 

Here is a screenshot, if that helps:

Comcas TV Guide flash fiasco -1.JPG

 

Thanks in advance!

Accepted Solution

Re: TV Guide no longer works with Chrome due to flash issue

All,

 

We apologize for the issue that you have been experiencing streaming TV when using Chrome. I have heard from your fix team and they have provided some resolutions (see below):

 

  • If you do not have the "Keep local data only until you quit your browser" setting enabled in Chrome’s Cookie Settings (chrome://settings/content/cookies), quitting the browser, relaunching, and navigating to the home page (https://tv.xfinity.com/) should clear up the issue. 

 

  • If you do have the "Keep local data only until you quit your browser" setting enabled in Chrome’s Cookie Settings (chrome://settings/content/cookies), try either clearing the browser cache from chrome://settings/clearBrowserData, exit and open Chrome, and navigate to https://tv.xfinity.com/, or exit and open Chrome, navigate to https://tv.xfinity.com/

 

This issue was brought on by a recent update to Google Chrome that changed some of the compatibility requirements for files on pages hit during the login process. This explains why it started occurring outside of any version updates we have released.

 

If you have any further comments or questions, please let us know here. Thanks.

 

 

View answer in context
Bronze Problem Solver

Re: TV Guide no longer works with Chrome due to flash issue


mcmcbride wrote:

For the last couple of days I can no longer get the online TV listings guide to work in Google Chrome on my PC. The landing page says there is a "Flash compatibility issue", however, I have the latest version of Flash, and Chrome installed. Any ideas on what  the issue is, other than xFinity's realiance on the outdated Flash environment?

 


In another thread on these forums, it is being reported that changing a chrome flag fixes problem. Test and report.

 

http://forums.xfinity.com/t5/XFINITY-Stream-Website/Xfinity-Stream-Live-TV-On-Demand-no-longer-works...



 

 

Frequent Visitor

Re: TV Guide no longer works with Chrome due to flash issue

Thanks! I just found the thread, followed the intructions, and everything works as it did before. At least until someone screws it up again!

Bronze Problem Solver

Re: TV Guide no longer works with Chrome due to flash issue


mcmcbride wrote:

Thanks! I just found the thread, followed the intructions, and everything works as it did. At least until someone screws it up again!


It was caused by a new release of chrome that went out a few days ago.

Frequent Visitor

Re: TV Guide no longer works with Chrome due to flash issue

Yeah, I figured it was something like that since the web portal still worked fine using Firefox. I just really wish that Comcast/xFinity would progress past their realiance on Flash player. Thanks!

Service Expert

Re: TV Guide no longer works with Chrome due to flash issue

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Re: TV Guide no longer works with Chrome due to flash issue

All,

 

We apologize for the issue that you have been experiencing streaming TV when using Chrome. I have heard from your fix team and they have provided some resolutions (see below):

 

  • If you do not have the "Keep local data only until you quit your browser" setting enabled in Chrome’s Cookie Settings (chrome://settings/content/cookies), quitting the browser, relaunching, and navigating to the home page (https://tv.xfinity.com/) should clear up the issue. 

 

  • If you do have the "Keep local data only until you quit your browser" setting enabled in Chrome’s Cookie Settings (chrome://settings/content/cookies), try either clearing the browser cache from chrome://settings/clearBrowserData, exit and open Chrome, and navigate to https://tv.xfinity.com/, or exit and open Chrome, navigate to https://tv.xfinity.com/

 

This issue was brought on by a recent update to Google Chrome that changed some of the compatibility requirements for files on pages hit during the login process. This explains why it started occurring outside of any version updates we have released.

 

If you have any further comments or questions, please let us know here. Thanks.

 

 




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