Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,857,700

members

864

online

29,999

topics

Top

TV App guide freezes on Galaxy S7 and Galaxy Tab A

New Poster

TV App guide freezes on Galaxy S7 and Galaxy Tab A

Starting this morning my tv app will freeze on both my Galaxy S7 and Galaxy Tab A. I've done the whole reboot everything and reinstall song and dance. This has been working fine on both devices for months. When you go to scroll the guide freezes and you have to force shut the app. I have noticed that if i do the search find a network and tune to it I can watch live tv. I can also change channels while watching a prgram, the issue seems to be something with the guide itself. Thanks for any assistance. 

New Poster

Re: TV App guide freezes on Galaxy S7 and Galaxy Tab A


I have the same problem with multiple devices in my house. 3 Samsung devices all lock up upon trying to scroll down the screen. My OIS device won't bring up the screen listing.  all started acting up yesterday.

New Poster

Re: TV App guide freezes on Galaxy S7 and Galaxy Tab A

Seems to be resolved on both devices now. 

New Poster

Re: TV App guide freezes on Galaxy S7 and Galaxy Tab A

Did not work for me. I open the tv listings, and scroll down. After channel 238 or so, the app freezes and i have to restart
Official Employee

Re: TV App guide freezes on Galaxy S7 and Galaxy Tab A


Sethmc wrote:
Did not work for me. I open the tv listings, and scroll down. After channel 238 or so, the app freezes and i have to restart

I'm sorry but have to ask... have you updated to the latest version of the app?


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Forums Tips and Tricks:
Tagging Posts... See More
Discussion stats
  • 4 replies
  • 498 views
  • 0 kudos
  • 4 in conversation