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TV App download failure

Posted by
Contributor

Member Since: ‎04-20-2010
Posts: 41
Message 1 of 8 (1,234 Views)

TV App download failure

Trying to download a recorded dvr show and get "Metadata Failed :: 7005" - failed to acquire license metadata from the manifest.  Please try again.".  Of course, it never works when I try again on any one of my 4 android devices.  This seems to be happening only on episodes that were recorded several months ago. I can download the latest episodes, but not the older ones.  In fact, one episode I'm having trouble with right now is "Code Black S2 | Ep9" from Nov 30.  I had previously downloaded this episode, watched 1/2 of it, then returned it.  It still plays fine on my home X1 dvr.  But if I try to "Watch" it on my android device while on my home network, I get Server Error::8001 - We're sorry, but we're not able to access this video stream.  Please try another channel or program".  Of course, this is probably the underlying reason why I also can't download.  Is there a time limit to how long after a show is recorded that you can download/watch?

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Member Since: ‎01-31-2010
Posts: 1
Message 2 of 8 (1,040 Views)

Re: TV App download failure

I talked to the Comcast technical person and she said that since I am outside the US I could not download or watch any content that I have recorded on my DVR back in the US.
Posted by
Official Employee

Member Since: ‎10-04-2008
Posts: 10,176
Message 3 of 8 (1,031 Views)

Re: TV App download failure


rbalzaretti wrote:
I talked to the Comcast technical person and she said that since I am outside the US I could not download or watch any content that I have recorded on my DVR back in the US.

That is correct, you would've had to do that before leaving the U.S.




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Member Since: ‎08-30-2009
Posts: 2
Message 4 of 8 (816 Views)

Re: TV App download failure

I am having this issue today with an Amazon Fire Android app for shows that were recorded on Sunday night and I am still in the US.  Any suggestions?

Posted by
Service Expert

Member Since: ‎10-22-2012
Posts: 7,040
Message 5 of 8 (801 Views)

Re: TV App download failure


FredI1130 wrote:

I am having this issue today with an Amazon Fire Android app for shows that were recorded on Sunday night and I am still in the US.  Any suggestions?


what city/state is your home service located? some areas are having cloud DVR issues at the moment. Getting any error codes?




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Member Since: ‎08-30-2009
Posts: 2
Message 6 of 8 (794 Views)

Re: TV App download failure

I'm in Downingtown PA.  This seems to only be occurring with Sunday recordings.  When I try to download them, I get the Metadata 7005 error code.  I don't recall the code when trying to view them straight off the DVR. 

 

I have tried and sussessfully downloaded and returned recordings from Friday and Monday nights, but Sunday is still an issue.

Posted by
Service Expert

Member Since: ‎10-22-2012
Posts: 7,040
Message 7 of 8 (790 Views)

Re: TV App download failure


FredI1130 wrote:

I'm in Downingtown PA.  This seems to only be occurring with Sunday recordings.  When I try to download them, I get the Metadata 7005 error code.  I don't recall the code when trying to view them straight off the DVR. 

 

I have tried and sussessfully downloaded and returned recordings from Friday and Monday nights, but Sunday is still an issue.


all downloads come to you from the cloud DVR. Equipment and recordings in your home are separate from them. Metadata is a set of information on a file for example when, what channel, the audio/video format, the type of mpeg stream, the type and number of audio streams, AFD information, etc. I'm not at all sure what metadata would be for the app other than 'how big is the file' so the app can verify there is room on the device's storage memory. if you could take a screen shot/capture of the error and reply someone on the forum may be able to assist.




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Member Since: ‎10-28-2015
Posts: 8
Message 8 of 8 (262 Views)

Re: TV App download failure

I am having the same issue.  Did you ever get a solution?  I could not find one on the forum.  Thanks!

 

Kate