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Subscription required :: 12012

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Subscription required :: 12012

I am getting this error message on my iPad and iPhone when I try and watch a live channel. I can still watch recorded programs.
What should I do?
Service Expert

Re: Subscription required :: 12012


Drtas wrote:
I am getting this error message on my iPad and iPhone when I try and watch a live channel. I can still watch recorded programs.
What should I do?

did you try logging out and back in on both? are you using the username shown on the x1 set top box menu "account details"?




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New Poster

Re: Subscription required :: 12012

Thx for the reply.
Yup. I have done it all. I have restarted my DVR, little ghee off and on from all my devices...
New Poster

Re: Subscription required :: 12012

I have turned all my devices on and off...
Service Expert

Re: Subscription required :: 12012


Drtas wrote:
I have turned all my devices on and off...

I don't see the answers to the questions I asked. 




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New Poster

Re: Subscription required :: 12012

I just started experiencing this error this morning. I have digital preferred with X1, and I have always been able to stream live TV.  When I couldn't this morning, I recieved the error saying the channels were not apart of my subscription.

I contacted comcast chat.

They refershed my entitlements and had me refresh my cache and cookies.  Some channels work (CNN HD) but others do not (ABC, Fox, NBC, CBS). I opened a ticket with Xfinity and decided to search this thread.

 

If I had to guess why this is happening, it's because of the TV Go to TV transition. I never really used TV Go because I liked the new format, and now I can't use it.  Hopefully we get a fix soon.

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