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Streaming not working for us

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Frequent Visitor

Streaming not working for us

Hi there, We live in Sarasota, Florida and were looking forward to using the Xfinity Streaming app to view our TV services while we are in the UK. Unfortunately, when I tried to access the Xifinity app on my tablet and view our recordings, I see an 'Playback error :: 106000 no matter which recorded program. I choose. If I try to watch Live TV, the guide is set to the timezone that we are currently in (GMT) so I can't watch any live TV ... When I go to the desktop, which has just been updated to Windows 10 ... I see :- Error 102100.5: Loading of the specified resource has failed. Interestingly, when I tried to use the Comcast Chat facility the spinner just keeps spinning... but never completes... Can anyone please help us gain access to US TV and our recordings?
Accepted Solution

Re: Streaming not working for us

Well, that is really disappointing! I don't recall seeing this mentioned anywhere in the printed material we saw before we signed up for Comcast about 6 weeks ago and the rep certainly didn't mention it. I really don't understand why we would be prevented from watching the TV programmes we have paid to watch.... wherever we are. No-one is at our home watching them - so we are paying for the programmes and not being allowed to watch them. So I guess I will be canceling our Comcast TV subscription. Just a note on the error messages - why doesn't Comcast come clean and change the error message to something more understandable? Thanks for the reply.
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Official Employee

Re: Streaming not working for us


thompa wrote:
Hi there, We live in Sarasota, Florida and were looking forward to using the Xfinity Streaming app to view our TV services while we are in the UK. Unfortunately, when I tried to access the Xifinity app on my tablet and view our recordings, I see an 'Playback error :: 106000 no matter which recorded program. I choose. If I try to watch Live TV, the guide is set to the timezone that we are currently in (GMT) so I can't watch any live TV ... When I go to the desktop, which has just been updated to Windows 10 ... I see :- Error 102100.5: Loading of the specified resource has failed. Interestingly, when I tried to use the Comcast Chat facility the spinner just keeps spinning... but never completes... Can anyone please help us gain access to US TV and our recordings?

I'm sorry but the Stream app is only able to stream content within the USA due to rights restrictions from programmers.  In the future, however, you can download content to your mobile device before you leave the country and watch it anywhere - even when offline.

 

-ComcastDan




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Frequent Visitor

Re: Streaming not working for us

Well, that is really disappointing! I don't recall seeing this mentioned anywhere in the printed material we saw before we signed up for Comcast about 6 weeks ago and the rep certainly didn't mention it. I really don't understand why we would be prevented from watching the TV programmes we have paid to watch.... wherever we are. No-one is at our home watching them - so we are paying for the programmes and not being allowed to watch them. So I guess I will be canceling our Comcast TV subscription. Just a note on the error messages - why doesn't Comcast come clean and change the error message to something more understandable? Thanks for the reply.
Official Employee

Re: Streaming not working for us


thompa wrote:
Well, that is really disappointing! I don't recall seeing this mentioned anywhere in the printed material we saw before we signed up for Comcast about 6 weeks ago and the rep certainly didn't mention it. I really don't understand why we would be prevented from watching the TV programmes we have paid to watch.... wherever we are. No-one is at our home watching them - so we are paying for the programmes and not being allowed to watch them. So I guess I will be canceling our Comcast TV subscription. Just a note on the error messages - why doesn't Comcast come clean and change the error message to something more understandable? Thanks for the reply.

As someone who travels internationally a lot (it's my hobby/passion), I agree that it is a frustrating limitation. You will find the same restrictions with nearly every other service because the content is licensed by the copyright holder (studios or networks) on a country-by-country basis.  As a US distributor, it would be prohibitively expensive if not impossible for XFINITY to obtain global distribution rights from the programmers (e.g., the cost of your TV subscription could be 5 times as much which would be untenable for 99.9% of customers). 

 

Also, I agree on the error message and will share the feedback with the apps team.  The video stream is blocked automatically at the server based on the IP address you are accessing it from (outside USA = blocked). Unfortunately, the app has no idea why the stream isn't available, hence the way-to-vague error message.  All the app knows is that the stream URL is unreachable which could happen for a number of reasons.

 

Safe travels,

ComcastDan




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