Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,805,791

members

55

online now

1,952,119

discussions

Top

Stream tv app

New Poster

Stream tv app

When will the issue be resolved so that my tv dvr and stream app show the same amount of space used up by recordings.  The app is way off - so much higher than the tv dvr.  I was told by xfinity escalation team the issue is wide spread and they are working on it.

 

the tv and app have the same amount of recordings.  So frustrating!  If the app continues to go higher for space used, some of the programs will not appear on the app, only the tv.  I use the app a lot for viewing my recordings.

Official Employee

Re: Stream tv app


Ellieboulder wrote:

When will the issue be resolved so that my tv dvr and stream app show the same amount of space used up by recordings.  The app is way off - so much higher than the tv dvr.  I was told by xfinity escalation team the issue is wide spread and they are working on it.

 

the tv and app have the same amount of recordings.  So frustrating!  If the app continues to go higher for space used, some of the programs will not appear on the app, only the tv.  I use the app a lot for viewing my recordings.


The Cloud DVR stores 60 hours of recording while the physical DVR holds over 100 hours. Very sorry that the support team is not aware of this and gave you incorrect information.  Please see the Cloud DVR FAQ for more info:

 

https://www.xfinity.com/support/cable-tv/x1-dvr-cloud-technology-general-faqs/




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Discussion stats
  • 1 reply
  • 144 views
  • 0 kudos
  • 2 in conversation