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Stream app often doesn't download full episodes or won't playback

Regular Visitor

Stream app often doesn't download full episodes or won't playback

Variable problems:

One show will only download 10 min so I have to watch full episode on TV.

Another episode of different show says playback error.  Try later.

Another downloaded show will start playing (at work) then when I leave work WiFi network, screen says I need to change cell settings.

Why all these problems? I get on both smartphone and Android tablet.

Service Expert

Re: Stream app often doesn't download full episodes or won't playback


rhow wrote:

Variable problems:

One show will only download 10 min so I have to watch full episode on TV.

Another episode of different show says playback error.  Try later.

Another downloaded show will start playing (at work) then when I leave work WiFi network, screen says I need to change cell settings.

Why all these problems? I get on both smartphone and Android tablet.


I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread or via Private Message from a Comcast Official Employee.




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Official Employee

Re: Stream app often doesn't download full episodes or won't playback

 

rhow, do you have the latest update for the app on  both devices? Let's take a closer look here. Please send me a private message (Click ComcastKenF and then click Private Message Me) with your account address and full name for assistance.




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Please post so people with similar questions may benefit.
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Mark it as a solution!solution Icon
Regular Visitor

Re: Stream app often doesn't download full episodes or won't playback

I'm still having problems with downloads to phone or tablet not playing successfully
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