Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,808,600

members

64

online now

1,954,465

discussions

Top

Stream app crash iOS

Frequent Visitor

Stream app crash iOS

Whenever I try to resume a cloud dvr or on demand program that was partially watched the app crashes immediately on iOS. If I go onto xfinity stream on desktop site or through cable box and mark unwatched, I am able to resume or start over
Problem Solver

Re: Stream app crash iOS

Hi

Assuming you are using the iOS 11 beta? If so, this crash will be fixed in the next release that goes out (should be this week). Apple does not allow developers to mention unreleased software or hardware in app release notes, so there will be no mention of it, but the fix is in there.

LHC



Community Icon
I am a Retired Official Comcast Employee, and I no longer actively support the forum.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as a Best Answer!solution Icon
Community Icon
I am an Retired Official Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as a Best Answer!solution Icon
Community Icon
Retired Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Frequent Visitor

Re: Stream app crash iOS

Yes I’m using the 11 beta, I was wondering if that was it, thanks!
New Poster

Re: Stream app crash iOS

It’s not true. I’ve had this problem since last year. How can you claim a bug that’s been around since last year is due to an OS that just came out? Smh
Discussion stats
  • 3 replies
  • 552 views
  • 0 kudos
  • 3 in conversation