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Stream TV app completed downloads of partial shows

Regular Visitor

Stream TV app completed downloads of partial shows

Hello. Having an issue with the streaming tv app. The issue is that randomly when I am downloading a program I have previously recorded, it will complete the download on the phone but when I go to play it, it will only have about three minutes of an hour program available. This happens every single week when I download programs to my phone. Is there any plan to fix this issue? It happened on my old iPhone 6+ as well as my iPhone X. Also space is not an issue with 150 GB available.

Northern Illinois region
Service Expert

Re: Stream TV app completed downloads of partial shows


rzande11 wrote:
Hello. Having an issue with the streaming tv app. The issue is that randomly when I am downloading a program I have previously recorded, it will complete the download on the phone but when I go to play it, it will only have about three minutes of an hour program available. This happens every single week when I download programs to my phone. Is there any plan to fix this issue? It happened on my old iPhone 6+ as well as my iPhone X. Also space is not an issue with 150 GB available.

Northern Illinois region

can you stream the same recording on your iphone X?




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Regular Visitor

Re: Stream TV app completed downloads of partial shows

If I return the download and try to stream the recording it has the same issue. If I delete the recording and stream on demand it works. 

Service Expert

Re: Stream TV app completed downloads of partial shows


rzande11 wrote:

If I return the download and try to stream the recording it has the same issue. If I delete the recording and stream on demand it works. 


There have been some issues reported like yours and tech support has helped fix the Cloud DVR issue. I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread or via Private Message from a Comcast Official Employee.




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Official Employee

Re: Stream TV app completed downloads of partial shows

 

Hi rzande11, does the recorded content play on the DVR correctly? Have you tried streaming the recording from our website? 




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Regular Visitor

Re: Stream TV app completed downloads of partial shows

Hello

From what I remember when I tried before, I had to delete the program and stream on demand from the dvr as well. When it happens again, I can double check and verify this condition.
Official Employee

Re: Stream TV app completed downloads of partial shows

 

rzande11 wrote: From what I remember when I tried before, I had to delete the program and stream on demand from the dvr as well. When it happens again, I can double check and verify this condition.

 

Thank you for following up, I look forward to receiving your results. 




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