Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,809,613

members

6

online now

1,954,972

discussions

Top

Stream TV app Not working

ANSWERED
Regular Visitor

Stream TV app Not working

Since the latest update March 3rd the app won't load channels properly on my iPad. I'm using my home network wifi and live tv won't load nor will any on demand or my recordings. It loads and then it just stops playing. 

 

Please help

Accepted Solution

Re: Stream TV app Not working


harrellco23 wrote:

It just lags and stops. I don't have Apple TV. None of the stuff loads. I signed out and I even downloaded the app again. Still nothing. 

 

And no error messages. 


Hmmm. Sorry.  Have you run a speed test to see if you have connectivity issues (or try streaming on a different network)?

 

http://speedtestbeta.xfinity.com

 

What model iPad and what iOS version are you running?  

View answer in context
Official Employee

Re: Stream TV app Not working


harrellco23 wrote:

Since the latest update March 3rd the app won't load channels properly on my iPad. I'm using my home network wifi and live tv won't load nor will any on demand or my recordings. It loads and then it just stops playing. 

 

Please help


When it stops playing, does it display an error message or does the video just freeze or go black?

 

The most common way to solve app problems is to sign out and back in again. You can do this by accessing the settings section (looks like a gear icon) and selecting "Sign Out".

 

Also, ensure you aren't mirroring your iPad to an Apple TV or connected via HDMI. 




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Regular Visitor

Re: Stream TV app Not working

It just lags and stops. I don't have Apple TV. None of the stuff loads. I signed out and I even downloaded the app again. Still nothing. 

 

And no error messages. 

Official Employee

Re: Stream TV app Not working


harrellco23 wrote:

It just lags and stops. I don't have Apple TV. None of the stuff loads. I signed out and I even downloaded the app again. Still nothing. 

 

And no error messages. 


Hmmm. Sorry.  Have you run a speed test to see if you have connectivity issues (or try streaming on a different network)?

 

http://speedtestbeta.xfinity.com

 

What model iPad and what iOS version are you running?  




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Regular Visitor

Re: Stream TV app Not working

I ran the speed test and my speeds were low. I power cycled my modem and router and things are good now. 

 

Thanks for the replies. 

Discussion stats
  • 4 replies
  • 14665 views
  • 2 kudos
  • 2 in conversation