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Stream (TV) App Thinks I am not at home

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Valued Contributor

Stream (TV) App Thinks I am not at home

Stream/TV app thinks I am out of my home when I am not and I am connected to my home network.

 

I only have 1 user name on my account.

 

Whats up?

Accepted Solution

Re: Stream (TV) App Thinks I am not at home


joey12volt wrote:

Stream/TV app thinks I am out of my home when I am not and I am connected to my home network.

 

I only have 1 user name on my account.

 

Whats up?


Hi Joey,

 

Is this happening on your Android device?  Are you connected via VPN by any chance?  

 

Thanks,

ComcastDan

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Official Employee

Re: Stream (TV) App Thinks I am not at home


joey12volt wrote:

Stream/TV app thinks I am out of my home when I am not and I am connected to my home network.

 

I only have 1 user name on my account.

 

Whats up?


Hi Joey,

 

Is this happening on your Android device?  Are you connected via VPN by any chance?  

 

Thanks,

ComcastDan




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Valued Contributor

Re: Stream (TV) App Thinks I am not at home

Yes and Yes. Did not think of that. I will try that tonight. Ty
New Poster

Re: Stream (TV) App Thinks I am not at home

I am having the same issue. The app worked beautifully. Now all of sudden it says I'm not home :-(. Tried resetting the modem, turning off the WiFi on my iPhone, and nothing worked. Help!
Service Expert

Re: Stream (TV) App Thinks I am not at home


Sportage102 wrote:
I am having the same issue. The app worked beautifully. Now all of sudden it says I'm not home :-(. Tried resetting the modem, turning off the WiFi on my iPhone, and nothing worked. Help!

on your iphone, select the settings app, wifi, what is the format of the "SSID" name (like 'home xxxxx')? be sure you are not connected to an SSID "xfinitywifi'.




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New Poster

Re: Stream (TV) App Thinks I am not at home

Thank you! It didn't work. I can only see TVgo. :-(
Service Expert

Re: Stream (TV) App Thinks I am not at home


Sportage102 wrote:
Thank you! It didn't work. I can only see TVgo. :-(

you did not hit the quote button so not sure to whom you are replying. Please reply to post #5 in this thread (above).




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New Poster

Re: Stream (TV) App Thinks I am not at home

was watching xfinity on my roku this morning, now it says i have to be in my home to watch.  I am 2 feet from my modem

 

New Poster

Re: Stream (TV) App Thinks I am not at home

I'm having the same issue on my iPad.  The live streaming was working fine til the most recent app update,  now it doesn't recognize that I am at home.  Very annoying.  Any suggestions? 

Service Expert

Re: Stream (TV) App Thinks I am not at home


Kaj22 wrote:

I'm having the same issue on my iPad.  The live streaming was working fine til the most recent app update,  now it doesn't recognize that I am at home.  Very annoying.  Any suggestions? 


did you try logging out and back in? I just tried my ipad mini and iphone and android phone and tablet and all work with the stream app at the moment.




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New Poster

Re: Stream (TV) App Thinks I am not at home

The steam has started working again all on its own.  I'll try the logging out/in if it acts up again.  Thanks for the suggestion!

Official Employee

Re: Stream (TV) App Thinks I am not at home

Hello Kaj22, did logging out and back in to the app fix your issue? 





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New Poster

Re: Stream (TV) App Thinks I am not at home

I have the same issue: Xfinity Stream on my iPad insists I am not at home, despite the fact I _am_ at home and connected to my home wifi.  A week or so ago, I was able to stream Root Sports here on this same device and network, now for the second night in a row, it suddenly says I cannot.  I've tried "renewing the lease" on the iPad wifi connection, turning off wifi completely and turning it back on, doing a complete reboot of the iPad, logging out of the Stream app and logging back in, all to no avail.  The network shown _is_ my home network, not some other name, nothing has changed in that network or its modem for at least a year.  Very frustrating!  What in the world do I need to do for Stream to recognize that I _am_ at home and once again allow me to view Root Sports, please??

Service Expert

Re: Stream (TV) App Thinks I am not at home


Tom_Altman wrote:

I have the same issue: Xfinity Stream on my iPad insists I am not at home, despite the fact I _am_ at home and connected to my home wifi.  A week or so ago, I was able to stream Root Sports here on this same device and network, now for the second night in a row, it suddenly says I cannot.  I've tried "renewing the lease" on the iPad wifi connection, turning off wifi completely and turning it back on, doing a complete reboot of the iPad, logging out of the Stream app and logging back in, all to no avail.  The network shown _is_ my home network, not some other name, nothing has changed in that network or its modem for at least a year.  Very frustrating!  What in the world do I need to do for Stream to recognize that I _am_ at home and once again allow me to view Root Sports, please??


on your iPad run the Xfinity My Account app, select the internet tab. Do you see a modem with serial number listed? If so, does the serial number match your modem?




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