Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,844,024

members

1,141

online

36,516

topics

Top

Stream Live TV app and Home network

New Poster

Stream Live TV app and Home network

I cannot stream live TV because I am not on my home network. I am on my home network, how do I get the app to recognize my home network. Have contacted Comcast several timesand they are always going to get back to me, but they have not. I used to be able to watch live TV, now I can't.

Service Expert

Re: Stream Live TV app and Home network


mkwoodall55 wrote:

I cannot stream live TV because I am not on my home network. I am on my home network, how do I get the app to recognize my home network. Have contacted Comcast several timesand they are always going to get back to me, but they have not. I used to be able to watch live TV, now I can't.


check your devices wifi settings and be sure it is not connected to xfinitywifi SSID. If using a Comcast gateway/wireless-router the name will probably begin with the letters home, but you have to be sure you are not using your neighbor's wifi. If that all checks out, run the Xfinity My Account App and select the Internet tab. there should be a modem there and touch that modem and check the 'serial' number there and be sure it is letter to letter the same as your gateway/modem.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

Forums Tips and Tricks:
Tagging Posts... See More
Discussion stats
  • 1 reply
  • 141 views
  • 0 kudos
  • 2 in conversation