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Starz app not supported

Contributor

Starz app not supported

The apps for Showtime, HBO etc work great, but the app from STARZ is not supported by Comcast / Xfinity.  I called STARZ and they point to Comcast.   I have had a few discussions with Comcast / Xfinity (on the phone as well a chat sessions) and am told that it is the fault of STARZ.  Would someone please fix this?    To watch STARZ on my smartphone and requiring us to log into Xfinity first is very difficult and annoying, please allow the direct app like you do for Showtime, etc. 

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Service Expert

Re: Starz app not supported


wrote:

The apps for Showtime, HBO etc work great, but the app from STARZ is not supported by Comcast / Xfinity.  I called STARZ and they point to Comcast.   I have had a few discussions with Comcast / Xfinity (on the phone as well a chat sessions) and am told that it is the fault of STARZ.  Would someone please fix this?    To watch STARZ on my smartphone and requiring us to log into Xfinity first is very difficult and annoying, please allow the direct app like you do for Showtime, etc. 


Comcast doesn't stand in the way they just are not going to pay Starz and others so some customers can use the 3rd party app.




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Contributor

Re: Starz app not supported

This is a terrible excuse from Comcast/Xfinity.

 

Why is it that EVERY OTHER service provider can be used to log into the Starz app -- except for Comcast? Comcast apparently has no problem with HBO and Showtime. My issue is that certain places block the Xfinity app or website (e.g., airplane Wi-Fi, etc.).

 

Whereas I can stream HBO, Showtime, Netflix, Hulu and Amazon, I can't stream Starz because the Xfinity app is blocked and Xfinity doesn't support Starz like it does HBO, Showtime, etc. 

 

If we're PAYING for Starz, why can't we use our Xfinity account to verify that we are customers?

Regular Contributor

Re: Starz app not supported


wrote:

wrote:

The apps for Showtime, HBO etc work great, but the app from STARZ is not supported by Comcast / Xfinity.  I called STARZ and they point to Comcast.   I have had a few discussions with Comcast / Xfinity (on the phone as well a chat sessions) and am told that it is the fault of STARZ.  Would someone please fix this?    To watch STARZ on my smartphone and requiring us to log into Xfinity first is very difficult and annoying, please allow the direct app like you do for Showtime, etc. 


Comcast doesn't stand in the way they just are not going to pay Starz and others so some customers can use the 3rd party app.


Then Comcast should at least release their Stream TV app for other devices not just for Roku. No support for Fire TV, Apple TV or Android TV. Either support the 3rd party TV Anywhere apps on all deveices or at least provide an app for all devices. It is ridiculous that Comcast has to be dragged kicking and screaming into supporting the technologies of the 21st century. Once the OTT streaming services mature even more there will be better TV service options available.

Service Expert

Re: Starz app not supported


wrote:

wrote:

wrote:

The apps for Showtime, HBO etc work great, but the app from STARZ is not supported by Comcast / Xfinity.  I called STARZ and they point to Comcast.   I have had a few discussions with Comcast / Xfinity (on the phone as well a chat sessions) and am told that it is the fault of STARZ.  Would someone please fix this?    To watch STARZ on my smartphone and requiring us to log into Xfinity first is very difficult and annoying, please allow the direct app like you do for Showtime, etc. 


Comcast doesn't stand in the way they just are not going to pay Starz and others so some customers can use the 3rd party app.


Then Comcast should at least release their Stream TV app for other devices not just for Roku. No support for Fire TV, Apple TV or Android TV. Either support the 3rd party TV Anywhere apps on all deveices or at least provide an app for all devices. It is ridiculous that Comcast has to be dragged kicking and screaming into supporting the technologies of the 21st century. Once the OTT streaming services mature even more there will be better TV service options available.


Comcast earns revenue by charging per TV outlet (streaming rights are separate) so we pay for each TV connection. Currently you can use a Roku dongle for free during the test beta program or hook up a desk/laptop to the TV via HDMI and use a web browser to play using the TV as a monitor.




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Regular Contributor

Re: Starz app not supported

Comcast earns revenue using obsolete business practices like the per outlet charge. If it is due to them making bad business deals with the content providers, I guess it is only fair that they pass the ramifications of those bad deals down to their customers. Not that the content providers are any better. They are one of the main reasons our bills are so high. Greed, stubborness and refusal to accept current realities including current technologies is the motto of these businesses.

Comcast is dealing with some of those realities though. As there has been a somewhat large exodus of Comcast TV service subscribers. Now that there are other options available for TV/streaming service. Not that those streaming services are infinitely better. Most of them are owned by big satellite/cable companies. Plus they still have to deal with the stubborn content providers.

Comcast can relish in the fact that they still have a near monopoly in many areas when it comes to broadband service. Since many people really don't have any other option for true broadband internet, Comcast has an almost herculean grip on those customers.
New Poster

Re: Starz app not supported

Comcast or Starz should provide us with a user name or password for the app, if they are at some sort of impass with allowing the use of the xfinity account to authenticate.
New Poster

Re: Starz app not supported

Xfinity is the only one that cant get STARZ app to work. About a A Billion people have firestick and no xfinity or Starz working app

Service Expert

Re: Starz app not supported


@brucewayne0666 wrote:

Xfinity is the only one that cant get STARZ app to work. About a A Billion people have firestick and no xfinity or Starz working app


https://www.xfinity.com/support/articles/xfinity-tv-app-requirements?view=app amazon fire devices are listed there that work with the stream app. anything that connects to a TV except the current free Roku beta app requires the outlet to be paid for monthly just as a set top box. 




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New Poster

Re: Starz app not supported

Starz has a very nice App. Would certainly be cheaper to subscribe directly. Xfinity could just authenticate and make their service that much better, but no, of course not. It's just the useless App that only works at home. Makes it that much easier to consider just cutting the cord.

New Poster

Re: Starz app not supported

I'm not even sure what that even means. Of course when you go under the list of companies on the starz app, Comcast - Xfinity is conspicuously absent. Someone, somewhere decided that Xfinity does not belong on that list. The original question is " what is going on? Why am i having this issue?" and your answer is Comcast does not stand in the way.... I am not sure what question you are answering.
New Poster

Re: Starz app not supported

The reason for this is because Comcast/XFinity does not like that Starz sells their programming in the app as well.  HBO (HBO Go, HBO NOW) and Showtime (Showtime Anytime, Showtime)  have separate apps where they sell their programming.  Starz does both in the same app, and because of this Comcast/XFinity refuses to play ball with the Starz on the app.  It's unfortunate.  I don't agree with it. But it is what it is, and Comcast has enough money that angry customers really don't mean much.  Comcast will tell you that you can use their app to stream Starz content, and while this is true, it really is a sub par experience as it lags and stutters, and you can't cast it.  Unfortunatley just like with Amazon vs. Google, and any other corporate rivalry, it's the consumers that ultimately pay the price.

New Poster

Re: Starz app not supported

Just attempted to enable Starz through my Kindle Firestick.   You can link it to your cable account if you pay for Starz.  Well at least you can do that if you are one of the 200 different cable companies that allow you to do it.   Comcast seriously needs to get this done now.   Obviously none of the other companies had an issue doing it!    Even if Amazon and Comcast could allow the Xfinity app to be installed that would fix the whole issue.   $200 a month is a bit expensive for excuses. 

Service Expert

Re: Starz app not supported


@Sparty1966 wrote:

Just attempted to enable Starz through my Kindle Firestick.   You can link it to your cable account if you pay for Starz.  Well at least you can do that if you are one of the 200 different cable companies that allow you to do it.   Comcast seriously needs to get this done now.   Obviously none of the other companies had an issue doing it!    Even if Amazon and Comcast could allow the Xfinity app to be installed that would fix the whole issue.   $200 a month is a bit expensive for excuses. 


starz would prefer to sell their access to the OTT services.




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New Poster

Re: Starz app not supported

I don't use the Starz app but access the Starz movies and Starz series using the Xfinity Stream app.

Try it and see.  

Press the 3 bars in the upper left.

Choose Browse/Networks, then Starz.

You can also access HBO and Showtime here.

 

New Poster

Re: Starz app not supported

Comcast is the worst company I've ever dealt with. This problem with using the STARZ app doesn't surprise me at all. 

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