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Someone using my xfinity stream app

Regular Visitor

Someone using my xfinity stream app

How to get someone off your xfinity stream app on their phone? Is there a way to reset so they ave to log in with my new password?
Official Employee

Re: Someone using my xfinity stream app


kristalandig wrote:
How to get someone off your xfinity stream app on their phone? Is there a way to reset so they ave to log in with my new password?

In the future, you can contact customer support at 800-XFINITY and ask them to "deprovision" your mobile devices using the "X-Ray" tool. They will likely need to transfer you to higher tier support to handle that.

 

I've already done this for your account so all devices will need to sign in again. Ensure your secondary accounts also have updated passwords by accessing the My Account section of xfinity.com.

 

-ComcastDan




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Regular Visitor

Re: Someone using my xfinity stream app

Thank you! I already changed my password so that should be all that needs to be done at this point correct?