Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,859,733

members

845

online

29,204

topics

Top

Some shows on DVR are not showing up on my iPad recordings

ANSWERED
Highlighted
Regular Visitor

Some shows on DVR are not showing up on my iPad recordings

I don’t understand why all of a sudden my DVR shows are not showing up on my iPad recordings. It will show a few but not all. If 4 shows recorded last night I might be able to watch 1 or 2 on my iPad even if 2 of the shows were recorded on the same channel. This was never a problem before.
Accepted Solution

Re: Some shows on DVR are not showing up on my iPad recordings

 

Erikaschuffert, glad the software update was able to fix this for you! Post again if you need anything else. 

 

 

View answer in context
Service Expert

Re: Some shows on DVR are not showing up on my iPad recordings


@Erikaschuffert wrote:
I don’t understand why all of a sudden my DVR shows are not showing up on my iPad recordings. It will show a few but not all. If 4 shows recorded last night I might be able to watch 1 or 2 on my iPad even if 2 of the shows were recorded on the same channel. This was never a problem before.

to diagnose the issue some things be followed. 1) don't delete (home or cloud) those recordings. restoring after deletion won't restore the logs the techs use. 2) list the recording date, channel, name, season/episode. with this infomation (list all you have not ever deleted) the techs can check the server logs and determine the problem. when you reply they will respond or I'll escalate the issue to Comcast.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

Regular Visitor

Re: Some shows on DVR are not showing up on my iPad recordings

I have tried the same thing deleting the app and reinstalling. It just started all of a sudden in the last week or two.
Official Employee

Re: Some shows on DVR are not showing up on my iPad recordings

Erikaschuffert, I'll take a look into this. Did you recently do an app update? Please send me a private message with your full name and phone number tied to your residential services for help.


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Official Employee

Re: Some shows on DVR are not showing up on my iPad recordings

 

Erikaschuffert, glad the software update was able to fix this for you! Post again if you need anything else. 

 

 


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Regular Visitor

Re: Some shows on DVR are not showing up on my iPad recordings

Thanks for your awesome help!!
Forums Tips and Tricks:
Tagging Posts... See More
Discussion stats
  • 5 replies
  • 380 views
  • 1 kudo
  • 3 in conversation