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Says i am not on home network for live tv but i am!

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Member Since: ‎01-10-2017
Posts: 4
Message 1 of 2 (120 Views)

Says i am not on home network for live tv but i am!

So, i know this has been an issue for many customers for awhile. I am logged into my comcast provided wifi (not the xfinity hot-spot) and the tv app will not let me stream. I've logged in and out, restarted the app, restarted the phone. What is the solution?

I do service work on fire alarms all day. I am getting tired of having to come home and troubleshoot these xfinity services that i pay for.
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Member Since: ‎08-02-2013
Posts: 12,563
Message 2 of 2 (102 Views)

Re: Says i am not on home network for live tv but i am!


ajconcep wrote:
So, i know this has been an issue for many customers for awhile. I am logged into my comcast provided wifi (not the xfinity hot-spot) and the tv app will not let me stream. I've logged in and out, restarted the app, restarted the phone. What is the solution?

I do service work on fire alarms all day. I am getting tired of having to come home and troubleshoot these xfinity services that i pay for.

Basically call into Comcast and have the CSR enter your modem's data into the Comcast INventiory DB, for your account.




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