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Saved DVR recording automatically delete and can't download certain shows

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I have an issue with the Xfinity Stream tv app on my iPhone and iPad. It seems that half the shows on my TV's DVR don't show up on my App Recordings and when I go to try to download certain shows I can only download some of the shows while other shows it won't let me download them at all.

Plus if I am able to download them. They will automatically disappear without me deleting them even though they still have more time on them before they are supposed to automatically delete.

So basically I have three main issues.
1-Not all my DVR shows are on the Stream App
2- I can only download certain shows.
3- My downloaded shows that I downloaded to watch offline will automatically delete themselves without me doing it.

Any help would be appreciated as I really rely on the offline content but it is frustrating when it won't let me download a certain show that I want to.