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Roku shows that xfinity is installed but it is NOT

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Roku shows that xfinity is installed but it is NOT

On my computer, when I login to Roku website...I see that the xfinity shows as it is installed (see the attachement). 

 

On my TV, when in Roku, I search for xfinity...it shows the app is available...I click on "Add Channel" and it thinks but nothing happens...it comes back to the same screen and I "still" see "Add Channel" and is available...

 

I "uninstalled" everything from roku stick...then I did factory reset...no channels installed...but when I go to roku website...is still shows it is installed!!!

 

How do I fix this and get to install xfinity?

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