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Roku reauthorize again!

Regular Visitor

Roku reauthorize again!

This makes about 5 times in the past month, the app displays Sorry! in a gray circle and I go out to the menu on Roku to bring up my xfinity stream app again, only to have to reauthorize my Roku, again. It's getting to be a real pain the rear. Any idea what's going on with that?

Service Expert

Re: Roku reauthorize again!


Katiam247 wrote:

This makes about 5 times in the past month, the app displays Sorry! in a gray circle and I go out to the menu on Roku to bring up my xfinity stream app again, only to have to reauthorize my Roku, again. It's getting to be a real pain the rear. Any idea what's going on with that?


I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread or via Private Message from a Comcast Official Employee.




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Official Employee

Re: Roku reauthorize again!

 

Hello Katiam247, I can assist you with getting your credentials authenticated on your Roku. Can you please send me a private message with your full name, street address, and account number by clicking on my name (ComcastAmir) and then "private message me"?

 




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Official Employee

Re: Roku reauthorize again!

Katiam247, I am glad that we were able to get this issue taken care of have a good day. 




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Regular Visitor

Roku reauthorize after removing app and reinstalling

Still getting screen after reinstalling 4 days ago.
BAE274C8-DDFB-4631-8312-0D2C7A094714.jpeg
Service Expert

Re: Roku reauthorize again!


ComcastAmir wrote:

Katiam247, I am glad that we were able to get this issue taken care of have a good day. 


what was the fix/problem? @ComcastAmir customer reports problem is not fixed. reopened thread.




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Service Expert

Re: Roku reauthorize after removing app and reinstalling


Katiam247 wrote:
Still getting screen after reinstalling 4 days ago.

are you able to re-authroize? how often is this happening?




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Official Employee

Re: Roku reauthorize after removing app and reinstalling

 

Katiam247, I am glad that we were able to get this taken care of for you. Have a good day. 




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Regular Visitor

Re: Roku reauthorize after removing app and reinstalling

This makes 4 times in the past 2 weeks not including the one needed after removing the app and reinstalling.
Service Expert

Re: Roku reauthorize after removing app and reinstalling


Katiam247 wrote:
This makes 4 times in the past 2 weeks not including the one needed after removing the app and reinstalling.

appears to have been a misunderstanding by the Official Employee. thread is opened again. I have escalated your issue (again) to the Comcast Team available to these forums. Check back often for a reply in this thread or via Private Message from a Comcast Official Employee.




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Regular Visitor

Re: Roku reauthorize after removing app and reinstalling

Thanks Rusty. He had messaged me about the problem showing up again and at that time it had not, so I guess he figured it was fixed. Usually a few days pass before it does it again.