Roku reauthorize again!

[Katiam247]

This makes about 5 times in the past month, the app displays Sorry! in a gray circle and I go out to the menu on Roku to bring up my xfinity stream app again, only to have to reauthorize my Roku, again. It's getting to be a real pain the rear. Any idea what's going on with that?

[Rustyben]

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Katiam247 wrote:

This makes about 5 times in the past month, the app displays Sorry! in a gray circle and I go out to the menu on Roku to bring up my xfinity stream app again, only to have to reauthorize my Roku, again. It's getting to be a real pain the rear. Any idea what's going on with that?

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I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread or via Private Message from a Comcast Official Employee.

[ComcastAmir]

Hello Katiam247, I can assist you with getting your credentials authenticated on your Roku. Can you please send me a private message with your full name, street address, and account number by clicking on my name (ComcastAmir) and then "private message me"?

[ComcastAmir]

Katiam247, I am glad that we were able to get this issue taken care of have a good day. 

[Katiam247]

Still getting screen after reinstalling 4 days ago.

[Rustyben]

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ComcastAmir wrote:

Katiam247, I am glad that we were able to get this issue taken care of have a good day. 

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what was the fix/problem? @ComcastAmir customer reports problem is not fixed. reopened thread.

[Rustyben]

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Katiam247 wrote:
Still getting screen after reinstalling 4 days ago.

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are you able to re-authroize? how often is this happening?

[ComcastAmir]

Katiam247, I am glad that we were able to get this taken care of for you. Have a good day. 

[Katiam247]

This makes 4 times in the past 2 weeks not including the one needed after removing the app and reinstalling.

[Rustyben]

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Katiam247 wrote:
This makes 4 times in the past 2 weeks not including the one needed after removing the app and reinstalling.

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appears to have been a misunderstanding by the Official Employee. thread is opened again. I have escalated your issue (again) to the Comcast Team available to these forums. Check back often for a reply in this thread or via Private Message from a Comcast Official Employee.

[Katiam247]

Thanks Rusty. He had messaged me about the problem showing up again and at that time it had not, so I guess he figured it was fixed. Usually a few days pass before it does it again.

[Katiam247]

Prior to a power outage in our neighborhood, the re-authorizations were occuring every couple of days. But since technicians have come out 2 seperate times to resovle a widespread outage after the power was restored, I have not had this issue again, yet. It seems whatever they did the second time which corrected connection issues created by their first trip may have taken care of the authorize problem, too.